Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,716 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,716 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feed my koi Ninjikawa koi food and you were the only one I found that carried it.”

Play It Koi 5 star review on 14th November 2022

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Posted 3 years ago

Look at the colors on that one! Beautiful! Thank you for sharing!

Posted 3 years ago

“Very positive and pleasant experience! Great communication with Ben. We were very impressed with how well you take care of your koi. Thank you!”

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Posted 3 years ago

“My order was perfect! I ordered bog plants for our bog filter and they arrived within 1-1/2 weeks and were perfectly packaged with care. Great service!”

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Posted 3 years ago

“We got 3 different types of plants sent to us across the country and can't be more pleased with what we received. The packaging was very well done and the shipping was quick. Can't wait to watch these plants grow.”

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Posted 3 years ago

“I have received sooo much advice and have purchased 90% of my pond supplies from Ben. We have built a relationship that I’m proud of. And he even returns my calls when he’s on Vacation! No That’s Service 🤣Thanks so very much Ben for Everything Koi 🐠”

Play It Koi 5 star review on 10th November 2022

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Posted 3 years ago

“Great customer service!! Excellent warranty. Buy with confidence.”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Very knowledgeable of what I needed,received the exact replacement part. ordered Thursday early afternoon was told I would get it Saturday did not receive till Tuesday evening that's my only complaint.”

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Posted 3 years ago

Apologies Jeffrey about the 2-day delay on the delivery of your PondMax transformer. I double-checked your order and while I verified we did everything possible on our end to make Saturday delivery, it does appear the shipping gods just were not good to us this time around. ayye ;-) Anyhow, I credited your account an additional 100 Fin Points for the trouble here. I know that you recognize it is out of both of our spheres of control, but I'm sorry for the missed expectation nonetheless. Until the next time Jeffrey, we are wishing you the best! - Your PIK Favorites~

Posted 3 years ago

“Everything has shown up as of today... and my past dealings with Ben and his talent laden team, have been exceptional! I will always start with Play it koi for my needs for our pond!!”

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Posted 3 years ago

“Excellent selection and speedy delivery.”

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Posted 3 years ago

“Prompt, accurate service. The items arrived within two days of shipping, which kept them in great order and ready to plant. I did receive a second email stating the cattail order had shipped (after I received the original order) which caused concern since I do not have extra room for more. The second "order" has yet to arrive and I hope it doesn't! After I get a larger area developed I will be ordering from Play it Koi again.”

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Posted 3 years ago

“Product was shipped quickly and arrived as expected. The website was very easy to use and the price was right.”

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Posted 3 years ago

“I'm happy with your service thank you for all”

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Posted 3 years ago

“The process was smooth. Customer service was awesome, very attentive.”

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Posted 3 years ago

“I am impressed and pleased with your service and fast shipping.”

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Posted 3 years ago

“fast shipping”

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Posted 3 years ago

“I had a great experience with Derek who was very patient and knowledgeable. He spent a long time explaining things to me in detail and didn’t rush me into purchasing something I wasn’t comfortable with. Derek made sure he provided great customer service. He was extremely polite, attentive, and was always available for questions. I would return for more purchases from a place that has employees who know that they are selling more than just physical products but are also providing valuable knowledge and experience.”

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Posted 3 years ago

“The prices on the bottom drains we ordered were good. I emailed to get the ETA for the shipment. The response was very fast which I appreciated. Will definitely check in with them when we're looking for equipment for our pond. Wish they shipped koi!”

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Posted 3 years ago

“excellent”

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Posted 3 years ago

“Transaction went smoothly”

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Posted 3 years ago

Play It Koi is rated 4.9 based on 3,716 reviews