Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,678 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,678 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants arrived in good shape, I like supporting small businesses. Second year ordering plants for our koi pond from Play it Koi, both years have been great.”

Helpful Report

Posted 3 years ago

“Hedychium 'Elizabeth' Pink Butterfly Ginger (Bare Root) These are the healthiest plants I have ever received from an online order. They were fresh and green about 10" tall with good roots. Would recommend to anyone! Happy Buyer!”

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Posted 3 years ago

“Great product, good price and fast shipping!”

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Posted 3 years ago

“Your service was great returning calls until contact was made, follow up was consistent until the product was actually shipped. Your agent was very helpful in locating company products. Thanks Ed Aguiar”

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Posted 3 years ago

“Thank you for the quick response and even faster delivery.”

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Posted 3 years ago

“The plants arrived looking very healthy. We were impressed at how strong they were. All are planted and we have fingers crossed for luck. Thanks”

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Posted 3 years ago

“Product was shipped quickly.”

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Posted 3 years ago

“PLAYITKOI is my "go to" online supplier for Koi pond equipment, maintenance items and koi food. Ben Cooke, the owner, provides prompt, expert advice regarding my koi pond needs and makes certain that all the products I order are timely and efficiently delivered. I highly recommend PLAYITKOI.”

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Posted 3 years ago

“Fast delivery and awesome service! I knew exactly where my order was at all times. 👍”

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Posted 3 years ago

“I’ve bought a few items from Play It Koi and they are my go-to for replacement equipment. Shipping was nice and fast. The Hakko diaphragms work great on my air pump.”

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Posted 3 years ago

“Package arrived earlier than expected all good”

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Posted 3 years ago

“All the plants came wrapped up really well, nice and moist and protected. Customer service and communication has been great. For example, they sent a message explaining why they wanted to delay my order because one of the plants wouldn't thrive in low temperatures. They also gave me the option of having the order sent anyway, which was nice. I support Play it Koi!”

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Posted 3 years ago

“I’ve ordered from play it koi for the last 2 seasons. Plants arrive in great condition and are thriving in my pod. The fish love swimming through all the plants!”

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Posted 3 years ago

“I had ordered both mare's-tail and the dwarf mountain red-stemmed form of mare's-tail. The plants arrived very well packed in great condition. The bunches are exceedingly generous both in number of stems with good roots, spreading stolons and length of stems. I wish I had ordered from Play It Koi, before I had ordered mare's-tail from another large online pond plant retailer. I ordered 6 bunches from the other source. I received 6 big globs of clay in each 2 inch basket which contained 2-4 small stems in each glob of clay. That has got to be some very valuable clay. The cost per bunch or glob of clay was about the same for each retailer. One bunch from Play It Koi had approximately 10x the amount of mare's-tail than the whole 6 balls of clay received from the other source. There you have it, comparing one of my worst pond plant order experiences with one of my best. As what usually happens, the small family owned retailer works much harder at giving their customers a much better product than most of the larger operations. Thank you Play It Koi for your generosity and your labor of love.”

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Posted 3 years ago

“Very satisfied. Ordered plants for our koi pond. They arrived quickly and were well packed and looked healthy.”

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Posted 3 years ago

“I received robust plants and I love them”

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Posted 3 years ago

“Got my pond plants today and was surprised how healthy they were Will be getting more next spring”

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Posted 3 years ago

“While anxious to get my plants Play it Koi clearly conveyed the process for delivering healthy plants. The product arrived in great condition and it was a huge specimen! The Shopify alliance makes transit info an app click away. No searching for confirmation email. Well done, sir!”

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Posted 3 years ago

“Play it Koi is the best pond supply store around!”

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Posted 3 years ago

“Great customer service! I only ordered the air compressor to replace my old one. I was contacted by staff to make sure that this was only the compressor without any accessories. Compressor arrived within a few days, and it is working great. Kois are happy!”

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Posted 3 years ago

Play It Koi is rated 4.9 based on 3,678 reviews