Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,175 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,175 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product”

Helpful Report

Posted 3 years ago

Thank you for your 5-star rating, Ali! We are so excited that you enjoyed your purchase from Play It Koi. Thanks again!

Posted 3 years ago

“Great! Received what I needed promptly and perfectly! Thank you for helping us keep our little fish pond beautiful!”

Helpful Report

Posted 3 years ago

Thank you so much, Betty, for taking the time to give us your 5-star rating of Play It Koi! We appreciate it and are so glad to hear that you are finding good support from us with your pond supply needs. Our loyal customers mean a lot to us and we thank you for the opportunity to help you keep your little fish pond beautiful! best, -Ben & the PIK Crew

Posted 3 years ago

“Fast shipping. Plants appear to be well cared for. We planted them immediately after receiving them. Can't wait to see them bloom! We will use this company again because we will be needing several more pond plants.”

Helpful Report

Posted 3 years ago

Thank you so much, Tonia, for the 5 star rating of Play It Koi! It is great to hear that you enjoyed the fast shipping, and that the plants were healthy and happy! We really appreciate your kind words, and we look forward to working with you again on all your future pond supply needs. best, -Ben & the PIK crew

Posted 3 years ago

“All plants arrived in great shape,and looking very healthy. I am please with my purchase. Definitely will make Play it Koi a go to source for future pond related needs. Thank you.”

Helpful Report

Posted 3 years ago

Thank you, Jenny, for your 5-star rating of Play It Koi! You are too kind ;-) I'm so glad to hear that all the plants arrived in great shape! We really appreciate your support and loyalty - it means a lot to us. Until the next time, we are wishing you the best!

Posted 3 years ago

“Thry are the best, & very helpful!!”

Helpful Report

Posted 3 years ago

Aww - Thanks so much Carole. Your feedback means a lot and it is nice that you are so close to us too. Enjoy the new filter and we hope Play It Koi can continue to earn your business and become your go-to for all pond needs.

Posted 3 years ago

“Items always delivered on time. Very satisfied with products.”

Helpful Report

Posted 3 years ago

Thank you Jarvis for the 5 star rating! We appreciate your loyalty and we thank you for your support!

Posted 3 years ago

“My aquatic plants arrived in a timely manner and were perfect!”

Helpful Report

Posted 3 years ago

Thank you, Shelly, for your 5 star rating of Play It Koi! I'm so pleased to hear that your pond plants arrived in quickly and that you are happy with them - fin-tastic! We hope to become your go-to for all of your pond supply needs going forward so let us know how we can help in the future.

Posted 3 years ago

“Very good our order arrived very soon.”

Helpful Report

Posted 3 years ago

Thank you so much for the 5 star rating, Jairo! We are so glad to hear that your order arrived quickly. We really appreciate your support and your feedback! Enjoy the heron and we hope we can continue to earn your business for all of your pond needs going forward.

Posted 3 years ago

“Derek the sales person I had spoken with was excellent. He was knowledgeable and helpful. Not used them yet but the items I ordered were received in a prompt fashion.”

Helpful Report

Posted 3 years ago

Thank you so much for the 5 star rating, Murray! I'm glad to hear that Derek was so helpful - he is a rare pro with 20 years of aquatic experience and we feel very fortunate to have him. Glad you appreciate him as much as we do and I'll be sure to pass along the feedback. We truly appreciate your loyalty as a customer and thank you for making us your go-to for all your pond supplies. -Ben & the PIK crew

Posted 3 years ago

“Great product, fast delivery”

Helpful Report

Posted 3 years ago

Thank you so much for your 5-star rating of Play It Koi, Kyle! We appreciate your loyalty as a customer and are truly delighted that you enjoy the pond liner so much. The 60M is bullet proof. ;-) We hope we can become your go-to for all of your pond needs. Thanks again - Ben & the PIK crew

Posted 3 years ago

“Fair pricing and fast efficient delivery. Nice job!”

Helpful Report

Posted 3 years ago

Thank you so much for giving us a 5-star rating Michael! We really appreciate that you noticed our commitment to fair pricing and fast and efficient delivery. It's customers like you who help make our business a success. We hope to continue to earn your business and become your go-to for all of your pond supply needs in the future. Cheers! -Ben & the PIK crew

Posted 3 years ago

“Good price and quick delivery”

Helpful Report

Posted 3 years ago

Thank you Saleem for the great rating of Play It Koi! We are so glad that you had a great experience with us and appreciated the quick delivery too. Enjoy the color-enhancing koi food and thanks for keeping us in mind for your future pond supply needs. Cheers! -Ben & the PIK crew

Posted 3 years ago

“My order showed up on time and my plants were in great shape. I will definitely use play it koi for all my future needs”

Helpful Report

Posted 3 years ago

Music to my ears Victor! thanks so much for the 5 star rating. We appreciate your loyalty as a customer and we look forward to serving you on all your future pond-related needs. Wishing you a fin-tastic day -Ben & the PIK crew

Posted 3 years ago

“The service overall was very good, however, I had to knock off one star because of the several items I ordered, one was the wrong item. They acknowledged the error, apologized, and sent the correct item. However this caused about a weeks delay.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback Stephen! We appreciate that you took the time to write a review and are sorry that we goofed, which caused a delay. Know that we are committed to getting better and are appreciative for feedback like this and next chances. We really appreciate your loyalty and hope to serve you better next time. -Ben & the PIK crew

Posted 3 years ago

“Amazing plants delivered quickly. Extremely happy. Have already ordered more.”

Helpful Report

Posted 3 years ago

Thank you for your wonderful 5 star rating and kind words, Christian! It is great to know that you were able to experience the initial plants and our service. We know that pond plants and greenery can truly bring peace and joy to any setting and are happy to hear that you have already ordered more. Thanks again for the great review!

Posted 3 years ago

“I have made a couple of purchases from Play it Koi and have been happy with the promptness of the shipping and customer care. I emailed them with some questions on how to use a product and received a cheery and helpful reply within minutes. I was shocked as I'm used to other companies taking days to answer.”

Helpful Report

Posted 3 years ago

Thank you so much for the 5 star rating, Ingrid! We are so grateful for your loyalty and for taking the time to write such a positive review. We appreciate your kind words and we are incredibly lucky to have customers like you who take the time to be so supportive. Enjoy your new awesome filter! We are thankful for you and look forward to continuing to serve you in the future! - Ben & the PIK crew

Posted 3 years ago

“Last fall, I ordered several Black Magic Taro plants for a bog filter I had just completed. It was a long shot; it's cold then and I was worried they wouldn't do well. I was rewarded. as they survived a very cool winter here in the desert and are growing big and healthy now. Just recently, I ordered some frogbit floating plants. My water lilies (bought elsewhere) aren't thriving (I think they don't get quite enough sunlight) and I wanted floating plants to provide shade and filtering for the pond. I will now be ordering more; I just needed to see how they would do, and if the fish were going to snack on them. They are doing fine and the fish don't seem interested. The ordering process is easy; shipping is quick, and the plants are well packaged and arrive in excellent shape. Really happy to have found a good place for pond plants!”

Helpful Report

Posted 3 years ago

Thank you so much for the 5 star rating, Teddy! It's so heartening to hear that the plants you've ordered from us over the seasons are thriving. Sorry to hear you didn't have as much luck from others. However, we truly appreciate your loyalty - thank you for your continued trust in Play It Koi and we hope to become your go-to for all of your pond supply needs in the future. P.S. We just purchased a place in Queen Creek - so not too far from you. Cheers and until the next time, we are wishing you the best! Ben & the PIK crew

Posted 3 years ago

“I paid extra shipping to receive it within a certain time limit and I still don't have my diffuser”

Helpful Report

Posted 3 years ago

Hi Bobby - so sorry for whatever is going on with the straggling diffuser and Fedex. It appears the shipping gods were not good to us this time around for whatever reason. Based on the tracking, it should arrive tomorrow (I know you wanted it this weekend and my deepest apologies that they were not able to make it happen) : https://www.fedex.com/fedextrack/?trknbr=591540785953&trkqual=12025~591540785953~FDEG

Posted 3 years ago

“was anxious to get the transformer and get it back working so my pond could have a uv light back, low and behold when I opened the box and took it out I heard something rattling inside the unit knowing that something is not right and I was right it was broke. I would like to return it and get another from you. I know things happen in shipping. An they were very helpful and sent me a new one with no expense Im very pleased with this company.”

Helpful Report

Posted 3 years ago

“I have ordered multiple times, always got nice plants and a few extras. Which is really appreciated. Happy with the service.”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words and your 5 star rating, Inga! I'm so glad to hear that you have consistently been happy with Play It Koi. We really appreciate your loyalty, and we look forward to serving you again in the future!

Posted 3 years ago

Play It Koi is rated 4.9 based on 4,175 reviews