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Poetry Fashion Reviews

2.8 Rating 105 Reviews

38 %

of reviewers recommend Poetry Fashion

Company Reviews

2.8

Based on 105 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Poetry Fashion 5 star review on 13th August 2020

Poetry Fashion 5 star review on 13th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only reason I even bought a second item from them, is that I LOVE the designs, BUT, I had to nag to get any tracking info!i still haven’t gotten any after a week! I also wrote a review about the silk velvet coat I bought, and they turned both reviews down! The only thing I said was “the velvet nap was going in the wrong direction, but the coat was so beautiful!” Also, they do not specify they are sending stuff from the UK! Why? No response from last two emails!”

Posted 4 years ago

“Absolutely briilliant service everything i have purchased fits perfectly fab fashion for mature women who still want to be trendy but classical. At last i have found a company which the clothes last. Always get asked "where did you get it from"”

Posted 4 years ago

“These are such sad reviews. I too was to be a potential new customer but as others have stated, I’m too scared to have a nightmare of an experience. Bye beautiful sweater, so would loved wrapping up in you.”

Posted 4 years ago

“This clothing would be stunning if you lived in a kibbutz or worked in a sterile robot factory. Depressing uniforms.”

Posted 4 years ago

“I ordered a velvet coat from Poetry, but not realizing this was a UK company, ordered it in my US size. Upon realizing that Poetry is a UK company, I have been obsessing about how difficult it was going to be to return the fashion overseas for being too small. So I was delighted to get my coat - which is knock-down gorgeous! - in my US size and it fits perfectly. Thank you Poetry for such attention to customer details - that someone from the US might not know about the differences in sizing between UK and US. I'll be back, you can count on it.”

Posted 4 years ago

“So far, I have been extremely satisfied with Poetry’s phone service and online service. Not all items fit me correctly but those that do, I love and wear often! I am a happy customer!”

Posted 4 years ago

“Beware - there is NO customer service with this company. I ordered an item from the website - it did NOT say that it was not in stock. Emailed to request an update - no response. Had to telephone only to be told it would not be in stock until 2 August!! Have now cancelled receiving any more catalogues as I will not be ordering anything from this company again.”

Posted 4 years ago

“Free 2 day delivery and free returns. Lovely colours and fabric but sizing is bizarre and very difficult to judge so every item has to be returned or exchanged. I won’t be trying again, too frustrating!”

Posted 4 years ago

“I was ready to make my order, first time ordering, and thought I would check reviews before doing so --wow-- I am afraid to order now due to the negative customer service reviews and shipping problems -- you lost a new customer even though I was loving your catalog and looking forward to the clothing”

Posted 4 years ago

“Shipping is EXTREMELY slow. Box was damaged. Read the other reviews about customer service and attitude. Fabrics are lovely. The pleated pants I bought are small in the waist and HUGE in the pleats. Not going through returning due to reviews about that. Ordered a short top with buttons at the bottom I really like..”

Posted 4 years ago

“I also have struggled with their shipping process. I returned an item it’s nonwhere to be found with the third shipping party. Poetry indeed needs to fix their shipping and return process it’s terribe and I only order what I know I will keep. Supposedly their facility in a Florida starts their return process but who knows exactly what happens after that.”

Posted 5 years ago

“Like several others, I'm having delivery issues. My order was stuck in New Jersey for several days (wth?), then made it to York, PA. Now the tracking says "Departed Shipping Partner Facility, York PA, USPS Awaiting Item." It's been that status for 6 days. I live 23 miles south of York. I could've DRIVEN there and back in an hour, but it's just stuck there. They won't tell me who this mysterious "shipping partner" is. Now they want to list my order as "lost in transit." Ridiculous. Poor business management. I had to ASK them to research the package, so now I'm waiting for their response. This cycle seems to happen fairly regularly with US shipments, which is inexcusable. Poetry needs to step up its game on this.”

Posted 5 years ago

“In genera, I have been pleased by the quality of their clothing and the fashions are on trend. Although I do find their sizing to be off. Most things run very large. Great to size down :) but until you know that's the standard with them, it's expensive to return items. I have not had issues returning items (always have received the refunds), but the delivery is slow which I chalk up to items having to go through customs on this side of the pond. I have not had to contact customer service so I can't comment on that.”

Posted 5 years ago

“I made an order that was suppose to arrive at a hotel in Miami in 5 days. I requested the fasted delivery for $30 and they promised to send it FEDEX in 5 business days which is today. It never arrived at the hotel. I called and the representative stated I was charged $15 for standard shipment (which is a lie) and she provided a USPS tracking number. I looked on line and found out the package is "stuck" in New York with a 3rd party handler and there is no information as to the shipment history or when it will be picked up for further shipment. I was furious. The rep was extremely rude, uncaring, and of no help at all. What a bunch of baloney. I need these clothes this week for professional business. NEVER ORDER FROM POETRY FASHION!!!!”

Posted 5 years ago

“Over the top rude and manipulative customer service representative with a tone and an accent. The situation was very simple and the woman was overpowering to the wrong person. The dress was humongous and I wanted to exchange, I sent back almost immediately on the same day with the return label provided USPS. I emailed to make sure, they say FEDEX. Ok. The girl of a woman on the phone is...I don't even want to go detail. No basic human manners with twisted and negative manipulative mentality she has. Just returned for good. I don't want to be reminded of the toxicity.”

Posted 5 years ago

“I have ordered from Poetry Fashion twice now, and both times it has been extremely negative. The first time the case was that I returned a jacket, and due to their untrackable return label, I never knew what happened to the package, this BS about their "shipping partner" and USPS. I never got ANY information or tracking as to whether or not Poetry even got my return package. This time, it is a very pricey skirt I ordered THREE WEEKS ago, they try to argue, "oh sorry, since this is coming from England..." But the fact of the matter is that tracking states this pricey skirt shipped out of York, Pennsylvania. So tell me now, how is it that it takes THREE WEEKS to reach me? Ridiculous. Now...if I try to return it, it will be a hassle, again not knowing if my return package will even reach them. They ship something, it disappears into a black hole. You ship something back, it also disappears into a black hole. Poetry Fashion sucks.”

Posted 5 years ago

“i have literally spent thousands of dollars with PoetryFashion over the past few years. Their clothing is generally of good quality and on-trend; the customer service reps are smarmy, uncooperative and absolutely refuse to let you speak with a supervisor. About anything: "They're busy"; "Submit an email", etc., hoping you'll just give up. Shame on this company. Their prices are high, yet they don't want supervisors to speak with their customers unless the customer jumps through hoops and hopefully just goes away? Will not deal with them again. E-v-e-r.”

Posted 5 years ago

“They have such a wonderful selection of clothes of all sizes.”

Posted 6 years ago

“Very impressed with the quality of both the brand and its clothing. Easy to navigate website and attentive customer service.”

Posted 6 years ago

“I gave three stars only because commenting without giving stars wasn't possible. I just wanted to say that there are two companies with almost the same name "Poetry Fashion" and Poetry Clothing". They carry totally different lines of clothing and probably have different customer service records. "Poetry Fashion" carries beautiful natural fiber clothing. I'm interested in reading their reviews, but can't be clear on who's being reviewed here.”

Posted 6 years ago

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Poetry Fashion is rated 2.8 based on 105 reviews