Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,618 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra for next day delivery.... took 3 days!”

Helpful Report

Posted 7 years ago

“Your staff member that I spoke to was extremely helpful, I placed the order, two small items, immediately via ebay, BUT this small parcel took six days to arrive. This is far too long and really messed up our work. The items are good.”

Helpful Report

Posted 7 years ago

Hi Llyn, I am sorry to hear that your order took so long to arrive. It was dispatched on time but as the service selected was only standard shipment it seems that Royal Mail took a while to get the item to you

Posted 7 years ago

“Listed an item for sale, with delivery dates, which they did not have in stock. I was obliged to wait, and so attempted a number of times to cancel the order by email quoting the order number. I received no acknowledgement, and when I finally made contact was told that the item was now available and could be delivered within two days, and was then asked if I would like the order to go ahead. I regard this episode as a dubious trading practice, and will not deal with these people again.”

Helpful Report

Posted 7 years ago

Hi Philip, I am sorry to hear that the service you received was far from ideal. It is quite normal for online traders to list stock that is still held at suppliers locations, especially if it is a heavy item such as the cast iron fireplace that you ordered. This helps us achieve the low sales price that you took advantage of. Sometimes the stock is found to be incorrect and we do our best to deal with these situations as best we can. I cannot see any email correspondence regarding your cancellation request, but if this was missed then I apologise

Posted 7 years ago

“A lack of service and keeping you up-to-date about your purchase is disgusting when you do email them you get an email back that short sharp and not very helpful”

Helpful Report

Posted 7 years ago

Hi Gordon, I am sorry to hear that you were unhappy. Looking into your order it seems that it went according to schedule with no delays so i am unsure what further info was required. Perhaps that is why the response you received was quite brief

Posted 7 years ago

“Still waiting for reply to my emails.”

Helpful Report

Posted 7 years ago

Hi Neil, we honestly have searched all of our mail inboxes and can't find any emails under your name, order or email address? Please could you send your issue to support@powertoolsdirect.com

Posted 7 years ago

“Ordered an item on 21 September. I needed it for the 28 September. I paid for 2 day express delivery And it arrived too late on 28 September. No contact from the company. Disgraceful. Won't be using them again”

Helpful Report

Posted 7 years ago

Hi Andy, I am sorry to hear that the service was far from ideal on this occasion. There was a slight delay with your product leaving the warehouse I'm afraid which you should have been notified of. I am sorry for any inconvenience this caused you

Posted 7 years ago

“Ordered a number of items received part of order but after emailing PTD was told other items would follow. Got delivery few days later minus an item queried this to be told it had been delivered??? So again emailed PTD and aaaiting response!”

Helpful Report

Posted 7 years ago

Hi Simon, your order was shipped in 2 separate consignments which may have caused some confusion. Both are showing as signed for and delivered with GPS locations at your premises

Posted 7 years ago

“paint tin arrived damaged and paint leaked out of tin into cardboard box .the box held the spill ,but it was a mess to clean up, fortunately there was enough left to do the job.. I did send a complaint but received no reply.”

Helpful Report

Posted 7 years ago

Hi Samuel, sorry to hear that your paint was damaged. Usually we request images of the damage and offer to send a replacement, but perhaps this was missed as you advised you had enough to complete the job. I am glad you were able to complete the job and am sorry for any inconvenience that the carrier damage caused you

Posted 7 years ago

“Two orders, with both I paid for express delivery. First order placed late on Tuesday, arrived following Monday Second order placed early Wednesday, arrived following Tuesday Philip Morgan”

Helpful Report

Posted 7 years ago

“I ordered 2 x tubs (Pack of 1250) reisser 3.5mmx 40mm wood screws. I received the wrong order of 1 900 pc 4.0x 50 and 1 tub 5.0 x 50 600 pc screws. I rang 3 times to try and sort out the issue, each time I left a message asking if someone could call me back. No body did. Having emailed to try to resolve the matter , I was informed they only communicate by email. After several emails I am waiting for my correct order to arrive and the collection of the return incorrect delivery. This whole fiasco could have been sorted out with one phone call. I think they need to review there customer service policy”

Helpful Report

Posted 7 years ago

“product wasn't with me on date which was set, only received tracking number once I'd got to the delivery day and only when emailed requesting it, wrote an email regarding my purchase and didn't receive a reply just an email with tracking number.”

Helpful Report

Posted 7 years ago

Hi Adam, I'm sorry to hear that your order didn't arrive in the timescales expected. I have looked into the case as it was on a 2-3 day service and was delivered on the 3rd day as far as i can see. I think support may have assumed that the dispatch email with the tracking code in it was enough to answer the question you emailed to us and that a further email was unnecessary

Posted 7 years ago

“Not a bad experience was just very disappointed in the price of delivery considering I got two items from and paid seperate delivery charges on each item.”

Helpful Report

Posted 7 years ago

Hi Melanie, I am sorry to hear that you were disappointed with the service. Unfortunately we have no way to automatically tie together 2 orders, so they would be dealt with as separate transactions, unless we were informed to combine them before shipment. next time just let us know and we can do so

Posted 7 years ago

“No communication, refunded some money, what for ?”

Helpful Report

Posted 7 years ago

Hi Malcolm, one of your items was found to be out of stock and we could not get a confirmed restock date, so we refunded you for this item and sent the rest. We did email you, but perhaps it was filtered into spam?

Posted 7 years ago

“Ordered 5 tins of paint, 2 packages were badly damaged, 1 tin was burst open.”

Helpful Report

Posted 7 years ago

Hi, I believe you received a replacement for the damaged items once you contacted us directly. We would be grateful if you could amend your review accordingly since we can't unfortunately fix something we don't know about

Posted 7 years ago

“Long wait for delivery paid more to get quick took a week!”

Helpful Report

Posted 7 years ago

Hi Kevin, I am sorry to hear that your order was delayed. Looking into your case I can see that you ordered at a particularly bad time for the carriers: 'Worst March snow for 30 years brings chaos'. We did ship your order on time, but I'm afraid we can't control the carrier's ability to deliver in extreme weather conditions.

Posted 7 years ago

“Unfortunately an item we ordered was incorrectly picked so we received the wrong item. The correct item was then sent but this didn't arrive in time and was no longer any use to us”

Helpful Report

Posted 7 years ago

Hi Angela, I have looked into your case and it does appear that an incorrect item was picked. We did try and rectify this as soon as we realised, but unfortunately it seems that we were unable to get the correct item to you in time. I am sorry for any inconvenience that this may have caused you

Posted 7 years ago

“Not very happy the item arrived damaged and had to be returned there was no packing at all”

Helpful Report

Posted 7 years ago

“Express delivery longer then stated not worth paying in fact dont buy from the company if you need item quickly”

Helpful Report

Posted 8 years ago

Hi Terry, unfortunately your order was placed over the Christmas and New Year break when we were not open to process the orders as stated on our checkout page at the time. We did ship the order out as soon as we returned on the 2nd and it was delivered to you on the 3rd Jan. I am sorry if this did not meet with your expectations

Posted 8 years ago

“Ordering was good but delivery costs are very expensive considering the condition goods arrived in.”

Helpful Report

Posted 8 years ago

Hi, I am sorry to see that your goods arrived damaged. That's not a service we, or you, are paying for so if you could contact us directly we will be able to offer you some options

Posted 8 years ago

“Very very slow delivery. Took well over a week for part to be shipped.”

Helpful Report

Posted 8 years ago

Hi Neil, Sorry to hear the item was a little slow in getting to you.This was shipped on the standard Royal Mail packet service which is normally 2-3 days but can sometimes take longer so it is described as a 5-7 working day service

Posted 8 years ago

Power Tools Direct is rated 4.6 based on 13,618 reviews