Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,268 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a bad experience was just very disappointed in the price of delivery considering I got two items from and paid seperate delivery charges on each item.”

Helpful Report

Posted 6 years ago

Hi Melanie, I am sorry to hear that you were disappointed with the service. Unfortunately we have no way to automatically tie together 2 orders, so they would be dealt with as separate transactions, unless we were informed to combine them before shipment. next time just let us know and we can do so

Posted 6 years ago

“No communication, refunded some money, what for ?”

Helpful Report

Posted 6 years ago

Hi Malcolm, one of your items was found to be out of stock and we could not get a confirmed restock date, so we refunded you for this item and sent the rest. We did email you, but perhaps it was filtered into spam?

Posted 6 years ago

“Ordered 5 tins of paint, 2 packages were badly damaged, 1 tin was burst open.”

Helpful Report

Posted 6 years ago

Hi, I believe you received a replacement for the damaged items once you contacted us directly. We would be grateful if you could amend your review accordingly since we can't unfortunately fix something we don't know about

Posted 6 years ago

“Long wait for delivery paid more to get quick took a week!”

Helpful Report

Posted 7 years ago

Hi Kevin, I am sorry to hear that your order was delayed. Looking into your case I can see that you ordered at a particularly bad time for the carriers: 'Worst March snow for 30 years brings chaos'. We did ship your order on time, but I'm afraid we can't control the carrier's ability to deliver in extreme weather conditions.

Posted 7 years ago

“Unfortunately an item we ordered was incorrectly picked so we received the wrong item. The correct item was then sent but this didn't arrive in time and was no longer any use to us”

Helpful Report

Posted 7 years ago

Hi Angela, I have looked into your case and it does appear that an incorrect item was picked. We did try and rectify this as soon as we realised, but unfortunately it seems that we were unable to get the correct item to you in time. I am sorry for any inconvenience that this may have caused you

Posted 7 years ago

“Not very happy the item arrived damaged and had to be returned there was no packing at all”

Helpful Report

Posted 7 years ago

“Express delivery longer then stated not worth paying in fact dont buy from the company if you need item quickly”

Helpful Report

Posted 7 years ago

Hi Terry, unfortunately your order was placed over the Christmas and New Year break when we were not open to process the orders as stated on our checkout page at the time. We did ship the order out as soon as we returned on the 2nd and it was delivered to you on the 3rd Jan. I am sorry if this did not meet with your expectations

Posted 7 years ago

“Ordering was good but delivery costs are very expensive considering the condition goods arrived in.”

Helpful Report

Posted 7 years ago

Hi, I am sorry to see that your goods arrived damaged. That's not a service we, or you, are paying for so if you could contact us directly we will be able to offer you some options

Posted 7 years ago

“Very very slow delivery. Took well over a week for part to be shipped.”

Helpful Report

Posted 7 years ago

Hi Neil, Sorry to hear the item was a little slow in getting to you.This was shipped on the standard Royal Mail packet service which is normally 2-3 days but can sometimes take longer so it is described as a 5-7 working day service

Posted 7 years ago

“One of the tubs of fence paint had leaked around seal”

Helpful Report

Posted 7 years ago

“Ordered an item. A week later which was when the item was due to arrive, I was only just informed that the item was out of stock and they would not be able to fulfil my order until a month later. However there was a more expensive alternative in-stock which they could which they could supply me with at my cost.”

Helpful Report

Posted 7 years ago

I am sorry for the situation that arose. We did refund you in full for the shipping on the order and the only reason we were not able to upgrade your product for free was because there was a significant difference in price and you had ordered a large number of the item in question. This is a very rare occurrence and I am sorry for any inconvenience this caused you

Posted 7 years ago

“Excessive delivery charge for a samll item”

Helpful Report

Posted 7 years ago

“Took too long before item arrived.”

Helpful Report

Posted 7 years ago

Hi Maurice, I am sorry to hear that your order didn't arrive with you in the time expected. There is an express delivery option for the product you ordered, but it seems that the standard 5-7 day service was selected

Posted 7 years ago

“Posting charges are very high. I paid 4.95 pounds to deliver 2 pencils, and were delivered 5 days later. Be careful not to pay for the bagged service, normal delivery takes the same time.”

Helpful Report

Posted 7 years ago

Hi Bernado, I have looked into your case and can see that you ordered on a Friday after the 12pm shutoff time for processing that day. Hence your order would have been processed and shipped on the next working day, Monday, for delivery to you Tuesday. This would have been shown to you at checkout as would the price before you hit submit for the order. So I am sorry to hear that the order didn't arrive with as you expected, but it was according to our standard terms and conditions as shown at checkout

Posted 7 years ago

“After paying next day delivery, no contact was made to inform me that their supplier had not delivered and I would not receive the item the next day. I had to chase the company.”

Helpful Report

Posted 7 years ago

Hi Emma, unfortunately there was a 1 day delay with your order and we have refunded you for the shipping in full for this delay. I am sorry for any inconvenience that this may have caused you

Posted 7 years ago

“The goods were dispatched okay. But I have xontacted them to know the name of the carrier but they did not bother to reply.”

Helpful Report

Posted 7 years ago

Hi Andrew, The name of the carrier would have been in the shipping confirmation email you received, but I am sorry that you were not contacted directly.

Posted 7 years ago

“I ordered paint and a paintbrush, and the parcel arrived quickly. Unfortunately, despite being charged for both, I only received the paint and despite emailing,have yet to receive a reply.”

Helpful Report

Posted 7 years ago

“Wrong product sent. Still waiting for it to be sorted out.”

Helpful Report

Posted 7 years ago

Hi Harriet, I am advised that your issue was resolved earlier today. It was due to a listing error on the Tesco site. We unfortunately don't sell the item they have advertised for us so you have been refunded in full for the order and may keep the item sent in error. I am sorry for any inconvenience caused

Posted 7 years ago

“I ordered the express delivery for 7.95 on the 25th of may but received it on the 30th it stated 1 to 2 days”

Helpful Report

Posted 7 years ago

Hi, unfortunately the carriers do only operate on working days and as the order was placed just before the bank holiday this was responsible for the delay you encountered I'm afraid

Posted 7 years ago

“I thought the price for postage was very high, £12 for a four 3mm metal burrs, placed the order on the Sunday 14th May and didn't receive them until Monday the 22nd, not great.”

Helpful Report

Posted 7 years ago

Hi Brian, I am very sorry to hear of the delay with your order. We did ship the order on the day after the order was received for processing, but it appears that as the shipment was for the Scottish Highlands it was delayed by the carrier I'm afraid

Posted 7 years ago

Power Tools Direct is rated 4.6 based on 13,268 reviews