Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,845 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,845 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an item on 21 September. I needed it for the 28 September. I paid for 2 day express delivery And it arrived too late on 28 September. No contact from the company. Disgraceful. Won't be using them again”

Helpful Report

Posted 7 years ago

Hi Andy, I am sorry to hear that the service was far from ideal on this occasion. There was a slight delay with your product leaving the warehouse I'm afraid which you should have been notified of. I am sorry for any inconvenience this caused you

Posted 7 years ago

“Ordered a number of items received part of order but after emailing PTD was told other items would follow. Got delivery few days later minus an item queried this to be told it had been delivered??? So again emailed PTD and aaaiting response!”

Helpful Report

Posted 7 years ago

Hi Simon, your order was shipped in 2 separate consignments which may have caused some confusion. Both are showing as signed for and delivered with GPS locations at your premises

Posted 7 years ago

“paint tin arrived damaged and paint leaked out of tin into cardboard box .the box held the spill ,but it was a mess to clean up, fortunately there was enough left to do the job.. I did send a complaint but received no reply.”

Helpful Report

Posted 7 years ago

Hi Samuel, sorry to hear that your paint was damaged. Usually we request images of the damage and offer to send a replacement, but perhaps this was missed as you advised you had enough to complete the job. I am glad you were able to complete the job and am sorry for any inconvenience that the carrier damage caused you

Posted 7 years ago

“Two orders, with both I paid for express delivery. First order placed late on Tuesday, arrived following Monday Second order placed early Wednesday, arrived following Tuesday Philip Morgan”

Helpful Report

Posted 7 years ago

“I ordered 2 x tubs (Pack of 1250) reisser 3.5mmx 40mm wood screws. I received the wrong order of 1 900 pc 4.0x 50 and 1 tub 5.0 x 50 600 pc screws. I rang 3 times to try and sort out the issue, each time I left a message asking if someone could call me back. No body did. Having emailed to try to resolve the matter , I was informed they only communicate by email. After several emails I am waiting for my correct order to arrive and the collection of the return incorrect delivery. This whole fiasco could have been sorted out with one phone call. I think they need to review there customer service policy”

Helpful Report

Posted 7 years ago

“product wasn't with me on date which was set, only received tracking number once I'd got to the delivery day and only when emailed requesting it, wrote an email regarding my purchase and didn't receive a reply just an email with tracking number.”

Helpful Report

Posted 7 years ago

Hi Adam, I'm sorry to hear that your order didn't arrive in the timescales expected. I have looked into the case as it was on a 2-3 day service and was delivered on the 3rd day as far as i can see. I think support may have assumed that the dispatch email with the tracking code in it was enough to answer the question you emailed to us and that a further email was unnecessary

Posted 7 years ago

“Not a bad experience was just very disappointed in the price of delivery considering I got two items from and paid seperate delivery charges on each item.”

Helpful Report

Posted 7 years ago

Hi Melanie, I am sorry to hear that you were disappointed with the service. Unfortunately we have no way to automatically tie together 2 orders, so they would be dealt with as separate transactions, unless we were informed to combine them before shipment. next time just let us know and we can do so

Posted 7 years ago

“No communication, refunded some money, what for ?”

Helpful Report

Posted 7 years ago

Hi Malcolm, one of your items was found to be out of stock and we could not get a confirmed restock date, so we refunded you for this item and sent the rest. We did email you, but perhaps it was filtered into spam?

Posted 7 years ago

“Ordered 5 tins of paint, 2 packages were badly damaged, 1 tin was burst open.”

Helpful Report

Posted 7 years ago

Hi, I believe you received a replacement for the damaged items once you contacted us directly. We would be grateful if you could amend your review accordingly since we can't unfortunately fix something we don't know about

Posted 7 years ago

“Long wait for delivery paid more to get quick took a week!”

Helpful Report

Posted 8 years ago

Hi Kevin, I am sorry to hear that your order was delayed. Looking into your case I can see that you ordered at a particularly bad time for the carriers: 'Worst March snow for 30 years brings chaos'. We did ship your order on time, but I'm afraid we can't control the carrier's ability to deliver in extreme weather conditions.

Posted 8 years ago

“Unfortunately an item we ordered was incorrectly picked so we received the wrong item. The correct item was then sent but this didn't arrive in time and was no longer any use to us”

Helpful Report

Posted 8 years ago

Hi Angela, I have looked into your case and it does appear that an incorrect item was picked. We did try and rectify this as soon as we realised, but unfortunately it seems that we were unable to get the correct item to you in time. I am sorry for any inconvenience that this may have caused you

Posted 8 years ago

“Not very happy the item arrived damaged and had to be returned there was no packing at all”

Helpful Report

Posted 8 years ago

“Express delivery longer then stated not worth paying in fact dont buy from the company if you need item quickly”

Helpful Report

Posted 8 years ago

Hi Terry, unfortunately your order was placed over the Christmas and New Year break when we were not open to process the orders as stated on our checkout page at the time. We did ship the order out as soon as we returned on the 2nd and it was delivered to you on the 3rd Jan. I am sorry if this did not meet with your expectations

Posted 8 years ago

“Ordering was good but delivery costs are very expensive considering the condition goods arrived in.”

Helpful Report

Posted 8 years ago

Hi, I am sorry to see that your goods arrived damaged. That's not a service we, or you, are paying for so if you could contact us directly we will be able to offer you some options

Posted 8 years ago

“Very very slow delivery. Took well over a week for part to be shipped.”

Helpful Report

Posted 8 years ago

Hi Neil, Sorry to hear the item was a little slow in getting to you.This was shipped on the standard Royal Mail packet service which is normally 2-3 days but can sometimes take longer so it is described as a 5-7 working day service

Posted 8 years ago

“One of the tubs of fence paint had leaked around seal”

Helpful Report

Posted 8 years ago

“Ordered an item. A week later which was when the item was due to arrive, I was only just informed that the item was out of stock and they would not be able to fulfil my order until a month later. However there was a more expensive alternative in-stock which they could which they could supply me with at my cost.”

Helpful Report

Posted 8 years ago

I am sorry for the situation that arose. We did refund you in full for the shipping on the order and the only reason we were not able to upgrade your product for free was because there was a significant difference in price and you had ordered a large number of the item in question. This is a very rare occurrence and I am sorry for any inconvenience this caused you

Posted 8 years ago

“Excessive delivery charge for a samll item”

Helpful Report

Posted 8 years ago

“Took too long before item arrived.”

Helpful Report

Posted 8 years ago

Hi Maurice, I am sorry to hear that your order didn't arrive with you in the time expected. There is an express delivery option for the product you ordered, but it seems that the standard 5-7 day service was selected

Posted 8 years ago

“Posting charges are very high. I paid 4.95 pounds to deliver 2 pencils, and were delivered 5 days later. Be careful not to pay for the bagged service, normal delivery takes the same time.”

Helpful Report

Posted 8 years ago

Hi Bernado, I have looked into your case and can see that you ordered on a Friday after the 12pm shutoff time for processing that day. Hence your order would have been processed and shipped on the next working day, Monday, for delivery to you Tuesday. This would have been shown to you at checkout as would the price before you hit submit for the order. So I am sorry to hear that the order didn't arrive with as you expected, but it was according to our standard terms and conditions as shown at checkout

Posted 8 years ago

Power Tools Direct is rated 4.5 based on 13,845 reviews