Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,618 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the tubs of fence paint had leaked around seal”

Helpful Report

Posted 8 years ago

“Ordered an item. A week later which was when the item was due to arrive, I was only just informed that the item was out of stock and they would not be able to fulfil my order until a month later. However there was a more expensive alternative in-stock which they could which they could supply me with at my cost.”

Helpful Report

Posted 8 years ago

I am sorry for the situation that arose. We did refund you in full for the shipping on the order and the only reason we were not able to upgrade your product for free was because there was a significant difference in price and you had ordered a large number of the item in question. This is a very rare occurrence and I am sorry for any inconvenience this caused you

Posted 8 years ago

“Excessive delivery charge for a samll item”

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Posted 8 years ago

“Took too long before item arrived.”

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Posted 8 years ago

Hi Maurice, I am sorry to hear that your order didn't arrive with you in the time expected. There is an express delivery option for the product you ordered, but it seems that the standard 5-7 day service was selected

Posted 8 years ago

“Posting charges are very high. I paid 4.95 pounds to deliver 2 pencils, and were delivered 5 days later. Be careful not to pay for the bagged service, normal delivery takes the same time.”

Helpful Report

Posted 8 years ago

Hi Bernado, I have looked into your case and can see that you ordered on a Friday after the 12pm shutoff time for processing that day. Hence your order would have been processed and shipped on the next working day, Monday, for delivery to you Tuesday. This would have been shown to you at checkout as would the price before you hit submit for the order. So I am sorry to hear that the order didn't arrive with as you expected, but it was according to our standard terms and conditions as shown at checkout

Posted 8 years ago

“After paying next day delivery, no contact was made to inform me that their supplier had not delivered and I would not receive the item the next day. I had to chase the company.”

Helpful Report

Posted 8 years ago

Hi Emma, unfortunately there was a 1 day delay with your order and we have refunded you for the shipping in full for this delay. I am sorry for any inconvenience that this may have caused you

Posted 8 years ago

“The goods were dispatched okay. But I have xontacted them to know the name of the carrier but they did not bother to reply.”

Helpful Report

Posted 8 years ago

Hi Andrew, The name of the carrier would have been in the shipping confirmation email you received, but I am sorry that you were not contacted directly.

Posted 8 years ago

“I ordered paint and a paintbrush, and the parcel arrived quickly. Unfortunately, despite being charged for both, I only received the paint and despite emailing,have yet to receive a reply.”

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Posted 8 years ago

“Wrong product sent. Still waiting for it to be sorted out.”

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Posted 8 years ago

Hi Harriet, I am advised that your issue was resolved earlier today. It was due to a listing error on the Tesco site. We unfortunately don't sell the item they have advertised for us so you have been refunded in full for the order and may keep the item sent in error. I am sorry for any inconvenience caused

Posted 8 years ago

“I ordered the express delivery for 7.95 on the 25th of may but received it on the 30th it stated 1 to 2 days”

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Posted 8 years ago

Hi, unfortunately the carriers do only operate on working days and as the order was placed just before the bank holiday this was responsible for the delay you encountered I'm afraid

Posted 8 years ago

“I thought the price for postage was very high, £12 for a four 3mm metal burrs, placed the order on the Sunday 14th May and didn't receive them until Monday the 22nd, not great.”

Helpful Report

Posted 8 years ago

Hi Brian, I am very sorry to hear of the delay with your order. We did ship the order on the day after the order was received for processing, but it appears that as the shipment was for the Scottish Highlands it was delayed by the carrier I'm afraid

Posted 8 years ago

“I ordered on a Sunday but it clearly said I would have the item delivered on the Monday which it was not it was delivered on the Tuesday even after paying for the quick delivery.”

Helpful Report

Posted 8 years ago

Hi Jon, I am sorry to hear that the item didn't arrive in time for your needs. Unfortunately the carriers we use do not offer a Sunday collection and we are closed on this day also. Our site should never have displayed a delivery day of Monday as we simply can't achieve this.

Posted 8 years ago

“Your website had a ticking clock telling me I had 90 minutes to purchase for Friday (next day) delivery. I did that but delivery was not until the following Monday. Your site also headlines free delivery. This was not the case. You cover yourself in the small print, but it is small. Your customer service desk was courteous but only told me to refer to the express carriers. Not helpful.”

Helpful Report

Posted 8 years ago

“I paid for express (1-2 day) delivery but it took 2 business days just to despatch the order, no chance of delivering it within that timeframe. In addition, the paint arrived open with limited spillage.”

Helpful Report

Posted 8 years ago

Hi Damien, I am sorry to hear of the poor experience you encountered. Unfortunately as the order was placed after 12 it would not have been processed until the following day so that is why there was an extra dispatch day involved. With regards to the damage of the goods, please contact us on the support address below and we will be able to discuss options for you. I am sorry for any inconvenience this has caused you

Posted 8 years ago

“You delivered one item out of the many I ordered. I then had to chase to have the rest sent”

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Posted 8 years ago

Hi Christine, this was a very unusual case as the warehouse did mark the full quantity as shipped which was found not to be the case after we investigated. As soon as the error was identified we did send out the balance on an express service. I am sorry for any inconvenience this may have caused you

Posted 8 years ago

“When I placed the order, the delivery confirmation wasgiven for the 18th Wednesday. I gave it an extra day before collecting it, only to be told if I hadn't got the FM number I couldn't receive it. Please note the FM number didn't actually arrive until 10-16am today Friday the 20th of January. So far I am not impressed with your delivery system. One can only hope it will get better!!!!”

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Posted 8 years ago

Hi Sandra, I am sorry to hear of your poor experience. The FM number you refer to is part of Ebay's Argos collection system which we have no control over I'm afraid.

Posted 8 years ago

“Email received confirming order was ready for collection. However, on arrival at at trade counter advised that only one of the two items was available for collection, due to "computer problem". Which subsequently meant another trip to the shop to pick up the remaining item. Not impressed with service or their computer system.”

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Posted 9 years ago

Hi Frank, I am sorry for the inconvenience this has caused you. This was human error I believe and this issue has been addressed now so will hopefully not be possible in the future

Posted 9 years ago

“Picking error, you have sent an insulated screwdriver in place of a 13mm insulated spanner.”

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Posted 9 years ago

Hi Graeme, please could you contact us directly as we are not aware of any prior notification on this issue

Posted 9 years ago

“We paid for the 1-2 day express delivery, which should have meant delivery on Thursday or Friday, but it was delivered the following Tuesday - 7 days after the order was placed. On top of that, one item was missing from the order - only a small item, worth less than £2, but customer services have refused to send this. So we are not impressed, frankly.”

Helpful Report

Posted 9 years ago

Hi Robin, you are quite correct that this order was dispatched too late. It seems that there was a stocking error and we had to source more stock before your order could be dispatched. You should have been informed of this and I am looking into why this did not happen. I have arranged for the missing item to be sent to you and am sorry for any inconvenience this may have caused you

Posted 9 years ago

“Paid for express delivery, they sent package via Royal Mail 2nd Class Refunded difference in postage costs, not really the point I needed parts for a job, arrived after I finished the job Wrote e mail after saying it took 4 days to arrive - no answer!”

Helpful Report

Posted 9 years ago

Hi Alan, I am sorry that the service was poor on this occasion. Mistakes do sometimes happen i'm afraid despite our efforts to continually improve. We would never advise anyone to order online what is required for a crucial project as their are too many factors that could potentially hold up the order

Posted 9 years ago

Power Tools Direct is rated 4.6 based on 13,618 reviews