Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,274 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered AND PAID THE EXTRA for 1-2 day delivery of some decking stain, it arrived FOUR days later. PowerTools Direct never offered to reimburse the differential. Oh no! Goods were fine and exactly what I ordered though.”

Helpful Report

Posted 9 years ago

HI John, I am sorry that there was a delay with your order. Apparently the warehouse got a bit behind with a rush on garden products ordered over the weekend. You have now been refunded for the express delivery you paid and I am sorry for any inconvenience that this delay may have caused you

Posted 9 years ago

“Slow delivery seeing it had to be paid for. Tin found to have been badly damaged when unpacked, due to insufficient packing. Other suppliers I deal such as toolstation provide free 24hr delivery on orders over £10.”

Helpful Report

Posted 9 years ago

“Paid £10 for delivery within 2 days but only part of the delivery arrived in time. It seems it was the fault of the delivery company, but my issue was the complete lack of interest from Power Tools Direct when we phoned twice on the expected delivery day, and no feedback. They did refund the delivery charge "as compensation for my disappointment" but as I didn't get the delivery service that I paid for it was hardly compensation. Would not recommend.”

Helpful Report

Posted 10 years ago

Hi Jane, unfortunately when an item is lost by the carrier we do rely on them identifying where the parcel is before we can update you which on this occasion was the reason for the seemingly delayed response in getting back to you

Posted 10 years ago

“my items came but 2 sashays were leaking so all the boxes were wet i did telephone and the gentleman on the phone was very nice and helpfull and said the best was to replace the items would be for me to email and take a photo but my computers not working too well so i know i wont be getting a replacement but thats tecknogoly thankyou”

Helpful Report

Posted 10 years ago

Hi Toni, we do unfortunately require prrof that the item was damaged which would normally be either a notification from the carrier that the item was marked as damaged when delivered, or a photograph of the damaged items

Posted 10 years ago

“After paying extra for 1-2days delivery , and items also showed next day delivery ,did not arrive next day. Browsing website no mention of no delivery on Saturday. Already e mailed company to state my dissatisfaction but to date no reply.”

Helpful Report

Posted 10 years ago

Hi Robert, I am sorry that your order did not arrive in time for your requirements. Unfortunately a Saturday courier delivery service is almost exclusively a premium rate service on the internet and hence we quote working days to distinguish this. I have asked the site team to clarify this in the terms and conditions and have refunded you for the express delivery service

Posted 10 years ago

“The delivery process was fine and rated good. However the plastic sleeves fixed to the loop ends on both cables were cracked. Have taped them up. Too much hassle to send them back. Find I need a third one but will purchase locally so that I can inspect it before buying.”

Helpful Report

Posted 10 years ago

Hi Terrence, please contact us through the main site contact. Send us an image of the damaged goods and we will send you out replacements for the damaged goods

Posted 10 years ago

“I am not happy I have not had the parsel yet thank you Mrs Hutchins from Mrs p Hutchins”

Helpful Report

Posted 10 years ago

“Goods arrived in 4 days although I paid for 1-2 day delivery. I assume that you do not count the weekend, but it did not say this when I chose that option which would have been helpful. Also 2 of the 4 tins are very damaged. Delivery box was covered in the decking stain I had ordered. As it's the packaging/tins that are damaged its not worth my cost to return. I assume the contents will be ok. Ordering was easy and fast, good prices. Not sure if I will use again though.”

Helpful Report

Posted 10 years ago

Hi Rachel, I am sorry that your order was delivered damaged by the carrier. We could have replaced the items if you had contacted us directly. Unfortunately weekend deliveries are a premium rate service and not included in the delivery timescales I'm afraid

Posted 10 years ago

“Powertools Direct were slow to ship. We bought two forks. The Roughneck fork is badly made and is falling apart. It should never have been shipped. Disappointing.”

Helpful Report

Posted 10 years ago

Please could you report this to our customer support contact support@powertoolsdirect.com so that we can resolve the issue for you, as I don't believe you have contacted us yet?

Posted 10 years ago

“I'm disgusted that such a high profile company, gives a paltry partial refund for an item that was returned because of the lengthy delay in receiving said item from them in the first place. I ended up doing a complete toilet removal at extra expense. I should have had a full refund and the return postage refunded as well. This company's name is deeply burned into my brain 'DON'T USE AGAIN!'.”

Helpful Report

Posted 10 years ago

Hi Russell, I am sorry to hear that you were not happy with the service. Unfortunately you ordered the product during our closed period between Christmas and the New Year, which was detailed on our homepage. Your order was shipped on our first day back and I beleive you received it on the next day. I am sorry that this was not in time for the specific job you had in mind

Posted 10 years ago

“the delivery was slow, perhaps it was the fault of the P.O.”

Helpful Report

Posted 10 years ago

Hi Anthony, as far as I can see you selected the 2-3 day service and the tracking code shows that your order was placed on the 25th Feb and delivered on the 27th Feb, one day within the specified timeframe. Was this not the case?

Posted 10 years ago

“Ordered over a week ago and still waiting delivery.”

Helpful Report

Posted 10 years ago

Hi John, very sorry for the delay, it appears that the carrier have lost the parcel so we have arranged for a new order to go out to you

Posted 10 years ago

“I ordered a Toilet Auger on a Friday morning using "Express Delivery" expecting it to be delivered on the Saturday. It later transpired that their "express delivery" didn't apply to weekends (even though there was no mention of this on the website or during the checkout stage). I was told it would be delivered on the Monday (even though that was too late for me & I told them to cancel the order - but was told it had already been despatched.). It did not arrive on Monday, nor Tuesday, nor any day since!! An email to them to complain about their over priced, under performing delivery service resulted in a "partial refund" ! So not only have I NOT got the product, I am also out of pocket financially! I would NOT recommend this company. I am STILL waiting for the rest of MY money.”

Helpful Report

Posted 10 years ago

Hi tracey, I am sorry that you were unhappy with our service. Saturday deliveries are not an option on our site at present and as such are not shown as an option at checkout. Your request to cancel the order that had already been shipped for delivery to you Monday, was actioned and we have been awaiting the return of the goods. You have now been refunded in full for the order

Posted 10 years ago

“Slow service, was quite disappointed”

Helpful Report

Posted 10 years ago

Hi Kieran, I am sorry that the service was a little slow for your order over the Christmas break. We were unfortunately heavily reliant on Citylink for our deliveries I'm afraid and had quite a backup of orders over the Christmas period. We do now have a new carrier fully up and running and normal service is resumed

Posted 10 years ago

“Do not intend to use Power Tools again. Ordered some Bostik glue as illustrated on their website, but did not receive these pericular items, instead I received a different glue. Got in touch with power Tools, they said that Bostik stoped producing this type I have ordered and they will look in to it....did not hear anymore. Maybe they should update theyr illustration on their web site.”

Helpful Report

Posted 10 years ago

Hi Reinhard, I am sorry to hear that you were not contacted with a final resolution to your situation. It seems that this is the latest version of the product and hence the version you require is no longer available, so we have refunded you in full for the transaction and I have requested that our image is updated

Posted 10 years ago

“I ordered a pozi screwdriver and was sent a phillips. Pz0 and Ph0 are different!”

Helpful Report

Posted 10 years ago

I am sorry to hear that the warehouse may have made an error picking your item. If you give us a call, or send an email to support@powertoolsdirect.com then we will be happy to arrange for an exchange

Posted 10 years ago

“when ordering item i requested and paid for NEXT day delivery however it was 3 days and although i emailed them they did not even get an oppologise !totally unprofessional”

Helpful Report

Posted 10 years ago

Hi Linda, I am sorry that you were unhappy with the service. Unfortunately as you ordered the item after 12 on the Thursday this would not have been shipped out until the Friday and the next working day delivery meant that it was with you on the Monday. This is according to the standard next day delivery service as detailed on the site

Posted 10 years ago

“I asked the delivery to be made on or after the 26th of August as we were Way for 10 days, on arriving home the dispatch note had been left informing me the loppers had been left at the side entrance to the house, it was not dated. The loppers were not there, I have informed the company and await furtherformation”

Helpful Report

Posted 10 years ago

Hi Chris, I am sorry for the error, it appears the order was sent out by the warehouse prematurely and the carrier cannot confirm where the item was delivered to so we have sent a replacement order out to you on a next day service. I am very sorry for any inconvenience caused, kind regards, Simon

Posted 10 years ago

“One of the tins of mastic was badly dented. By chance i noticed this product had been considerably reduced in price ! on your website.”

Helpful Report

Posted 10 years ago

Hi Michael, yes our prices are indeed considerably reduced from what you would normally pay elsewhere, but they are in no way seconds. If you could send us a picture of the damaged item then we will of course send you a replacement

Posted 10 years ago

“Good price, and delivered quickly. However, it was delivered when I was not in, and thus was left with my neighbour. No card left to tell me this. Good job I have an honest neighbour who passed the package on to me.”

Helpful Report

Posted 10 years ago

Hi Hayley, sorry to hear that the delivery was far from ideal. We are working with the carrier to ensure that delivery to a neighbour only occurs when we instruct it

Posted 10 years ago

Power Tools Direct is rated 4.6 based on 13,274 reviews