Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,619 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,619 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing wrong with the Co or the Goods but they used City-Link to deliver. They tried to deliver twice in the same day when I had go out and then the item has to be collected from their depot some 20 miles away. As I could not collect within their time scale the item was returned to the supplier. Still not received it.”

Helpful Report

Posted 11 years ago

Hi, I am sorry to hear that you never received your order. The tracking code for the shipment shows that there were 3 attempts made to deliver your parcel, but that no-one was in to receive the delivery so a card was left. It also shows that a request was made to collect the item from the Edinburgh depot, but this was not carried out and after a total of 10 days in their network the goods were returned to us. You will be refunded for the order once we have it checked back in. I am very sorry that we were unable to get your goods to you

Posted 11 years ago

“Product poorly packaged and damaged on arrival.”

Helpful Report

Posted 11 years ago

Hi James, please contact us directly via our website , or respond to one of our order confirmation emails and we will aim to rectify this for you

Posted 11 years ago

“I have no complaints about the quality of the products I received from your company. The service was prompt and the items were safely packed. So far, I would give your business a very good rating. However I was disappointed to see that I was charged £27.50 for shipping and handling as I thought that I had qualified for free postage because I bought more than £75 worth of goods. I did not realise that VAT was excepted in this calculation (in your ad the letters 'ex vat' were printed very small).I feel justified in feeling a little bit cheated and wonder if I might be reimbursed in a small way (a credit note for my next order would suffice) Yours in anticipation, Sean Callaghan”

Helpful Report

Posted 11 years ago

Hi Sean, I'm afraid that your shipping costs are higher than normal because the delivery is to Northern Ireland, which is unfortunately not a standard UK mainland rate. This shipping cost will have been displayed before you comitted to the order, so I am afraid on this occasion, as we are only passing on the costs we incur for delivery to this location, we are unable to offer any discount on this figure, kind regards, simon

Posted 11 years ago

“I ordered a few things about 10 days ago and although I should have had them within 3 days I am still waiting for my items to be delivered”

Helpful Report

Posted 11 years ago

Hi Paul, looking at the history of your order I can see that you ordered on Sat 4th Jan and we shipped the item on Monday 6th Jan, the first working day after your order was received. The tracking code that we sent you via email shows that the parcel was ' Signed for by 'SCOTT' at 11:06 on Tuesday 7th January.'. Please could you correspond with us directly if you have not received your order and we will be able to take action more swiftly to resolve your issue.

Posted 11 years ago

“The screwdriver I was sent was a very different size to the one I ordered (6x35mm compared to the 8x60mm I ordered). However, as it was cheap and could be useful in future, I couldn't be bothered to send it back.”

Helpful Report

Posted 12 years ago

Hi Ellis, I am sorry to hear that you appear to have received an incorrect product. Is the one you have received really only 35mm long; that would be a very small screwdriver indeed? We can of course rectify this if you give us a call.

Posted 12 years ago

“Pretty disappointed with the way that my item was packaged, with no real protection so that the box inside was damaged and crushed. Not great when was to be given as a gift.”

Helpful Report

Posted 12 years ago

Hi Sara, I am sorry to hear that your item was damaged in the post. Normally we are complemented on the quality of our packaging to be honest, but it looks like we may have let one slip through with your order. I am very sorry for any inconvenience this may have caused you and we would be happy to exchange the item if you contact us, as a product that is damaged in any way when you receive it, is not the service we consider acceptable from ourselves

Posted 12 years ago

“Wont order again, sorry but waiting on order, city link delivered, wasn't in first time and was left a card to say it would be delivered next day or we would have to pick it up from Plymouth !!!! Stayed in ALL DAY and no delivery, paint turned up the day after when i rang city link and listened to a recorded message and left a message. Think you need to change your delivery service. Almost forgot to say one of the paint cans was dented and buckled.”

Helpful Report

Posted 12 years ago

Hi Jillian, I am sorry to hear that Citylink failed to redeliver on the day they advised you and also that there appears to have been some damage to the items. I have refunded you for the delivery charge on this order and am sorry for any inconvenience you have been caused, kind regards, Simon

Posted 12 years ago

“I haven't received my order yet, so it's not looking to good.”

Helpful Report

Posted 12 years ago

Hi John, I believe these were delivered to a neighbor which was the issue. They were ordered Monday Evening and delivered Wednesday lunchtime

Posted 12 years ago

“Their web site was not sufficiently informative and when asked to change the product to another, it was as if they don't understand the onus on the vendor, which is placed on them under the Distance Selling Act. Won't use them again.”

Helpful Report

Posted 12 years ago

Hi Tim, I am very sorry to hear that you were not happy with the service received. We did agree to refund you for the items, that by your own admission you ordered in error, once sent back to us. Whilst we do genuinely aim to delight the customer with our service whenever possible, we are unfortunately unable to arrange for a collection and a return at our expense when their was no fault from our end, as explained in our terms and conditions

Posted 12 years ago

“They were very courteous and apologetic on the phone when the item didn't arrive on site when stated and they did do the chasing and informed me well of progress. However, the item arrived 4 days later than planned and casing of the transformer was quite badly buckled, didn't send it back as it did work ok, which it should for a new unit and due to the delay getting it there I couldn't afford to send it back”

Helpful Report

Posted 12 years ago

Hi Graham, I am sorry to hear that the service was far from ideal on this occasion. We did ship the item on the earliest next day service possible, but it seems that for some reason the carrier held it at their depot for a day, which took us into the weekend. On Monday they did try and deliver, but this was outside normal opening hours. The parcel was finally delivered first thing Tuesday. So they proper messed things up for us I'm afraid. I have refunded you the shipping cost, as some compensation and apologise for the inconvenience you were caused by this far from normal experience, kind regards, Simon

Posted 12 years ago

“Ordered Colron Refined Teak Oil and received Ronseal Teak Oil instead. Customer Service have so far been helpful”

Helpful Report

Posted 12 years ago

Hi Martin, sorry for the error and any inconvenience caused. You may keep the incorrect product sent in case you are able to make use of it.

Posted 12 years ago

Power Tools Direct is rated 4.6 based on 13,619 reviews