Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,619 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,619 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm disgusted that such a high profile company, gives a paltry partial refund for an item that was returned because of the lengthy delay in receiving said item from them in the first place. I ended up doing a complete toilet removal at extra expense. I should have had a full refund and the return postage refunded as well. This company's name is deeply burned into my brain 'DON'T USE AGAIN!'.”

Helpful Report

Posted 10 years ago

Hi Russell, I am sorry to hear that you were not happy with the service. Unfortunately you ordered the product during our closed period between Christmas and the New Year, which was detailed on our homepage. Your order was shipped on our first day back and I beleive you received it on the next day. I am sorry that this was not in time for the specific job you had in mind

Posted 10 years ago

“the delivery was slow, perhaps it was the fault of the P.O.”

Helpful Report

Posted 10 years ago

Hi Anthony, as far as I can see you selected the 2-3 day service and the tracking code shows that your order was placed on the 25th Feb and delivered on the 27th Feb, one day within the specified timeframe. Was this not the case?

Posted 10 years ago

“Ordered over a week ago and still waiting delivery.”

Helpful Report

Posted 10 years ago

Hi John, very sorry for the delay, it appears that the carrier have lost the parcel so we have arranged for a new order to go out to you

Posted 10 years ago

“I ordered a Toilet Auger on a Friday morning using "Express Delivery" expecting it to be delivered on the Saturday. It later transpired that their "express delivery" didn't apply to weekends (even though there was no mention of this on the website or during the checkout stage). I was told it would be delivered on the Monday (even though that was too late for me & I told them to cancel the order - but was told it had already been despatched.). It did not arrive on Monday, nor Tuesday, nor any day since!! An email to them to complain about their over priced, under performing delivery service resulted in a "partial refund" ! So not only have I NOT got the product, I am also out of pocket financially! I would NOT recommend this company. I am STILL waiting for the rest of MY money.”

Helpful Report

Posted 10 years ago

Hi tracey, I am sorry that you were unhappy with our service. Saturday deliveries are not an option on our site at present and as such are not shown as an option at checkout. Your request to cancel the order that had already been shipped for delivery to you Monday, was actioned and we have been awaiting the return of the goods. You have now been refunded in full for the order

Posted 10 years ago

“Slow service, was quite disappointed”

Helpful Report

Posted 11 years ago

Hi Kieran, I am sorry that the service was a little slow for your order over the Christmas break. We were unfortunately heavily reliant on Citylink for our deliveries I'm afraid and had quite a backup of orders over the Christmas period. We do now have a new carrier fully up and running and normal service is resumed

Posted 11 years ago

“Do not intend to use Power Tools again. Ordered some Bostik glue as illustrated on their website, but did not receive these pericular items, instead I received a different glue. Got in touch with power Tools, they said that Bostik stoped producing this type I have ordered and they will look in to it....did not hear anymore. Maybe they should update theyr illustration on their web site.”

Helpful Report

Posted 11 years ago

Hi Reinhard, I am sorry to hear that you were not contacted with a final resolution to your situation. It seems that this is the latest version of the product and hence the version you require is no longer available, so we have refunded you in full for the transaction and I have requested that our image is updated

Posted 11 years ago

“I ordered a pozi screwdriver and was sent a phillips. Pz0 and Ph0 are different!”

Helpful Report

Posted 11 years ago

I am sorry to hear that the warehouse may have made an error picking your item. If you give us a call, or send an email to support@powertoolsdirect.com then we will be happy to arrange for an exchange

Posted 11 years ago

“when ordering item i requested and paid for NEXT day delivery however it was 3 days and although i emailed them they did not even get an oppologise !totally unprofessional”

Helpful Report

Posted 11 years ago

Hi Linda, I am sorry that you were unhappy with the service. Unfortunately as you ordered the item after 12 on the Thursday this would not have been shipped out until the Friday and the next working day delivery meant that it was with you on the Monday. This is according to the standard next day delivery service as detailed on the site

Posted 11 years ago

“I asked the delivery to be made on or after the 26th of August as we were Way for 10 days, on arriving home the dispatch note had been left informing me the loppers had been left at the side entrance to the house, it was not dated. The loppers were not there, I have informed the company and await furtherformation”

Helpful Report

Posted 11 years ago

Hi Chris, I am sorry for the error, it appears the order was sent out by the warehouse prematurely and the carrier cannot confirm where the item was delivered to so we have sent a replacement order out to you on a next day service. I am very sorry for any inconvenience caused, kind regards, Simon

Posted 11 years ago

“One of the tins of mastic was badly dented. By chance i noticed this product had been considerably reduced in price ! on your website.”

Helpful Report

Posted 11 years ago

Hi Michael, yes our prices are indeed considerably reduced from what you would normally pay elsewhere, but they are in no way seconds. If you could send us a picture of the damaged item then we will of course send you a replacement

Posted 11 years ago

“Good price, and delivered quickly. However, it was delivered when I was not in, and thus was left with my neighbour. No card left to tell me this. Good job I have an honest neighbour who passed the package on to me.”

Helpful Report

Posted 11 years ago

Hi Hayley, sorry to hear that the delivery was far from ideal. We are working with the carrier to ensure that delivery to a neighbour only occurs when we instruct it

Posted 11 years ago

“Paid for Next Day delivery - they did not even despatch the items until day 3 - and only then after I had chased them twice by phone!”

Helpful Report

Posted 11 years ago

Hi Paul, I am sorry to hear that your order was delayed. It seems that the warehouse were a day late in shipping your order and then it was held by the carrier over the weekend, as they only deliver on working days for the next day service. You were refunded for the express delivery charge and I can only apologise for the inconvenience that you have been caused

Posted 11 years ago

“Mistake at the warehouse meant the 1-2 day express delivery that I paid extra for took a week.”

Helpful Report

Posted 11 years ago

Hi Brian, I am very sorry that your order was delayed, it is unusual for the warehouse to make an error but in this case they did I'm afraid. You were refunded for the express delivery charge and I can only apologise for the inconvenience that you experienced

Posted 11 years ago

“Poor quality tool, broke within 1st minute if use. Paid for 1-2 day delivery and didn't receive the item for over 73 hours. Called customer service and was advised to post item back to verify damage though I had already emailed photos to call centre. No apology offered for either the defective tool not late delivery”

Helpful Report

Posted 11 years ago

Hi Dave, I'm afraid that the picture was not considered sufficient to identify the nature of the fault so we do require the item to be returned for further investigation I'm afraid. Once returned and identified as faulty we will be able to refund you in full including all delivery costs for the order. I am sorry for any inconvenience this has caused you

Posted 11 years ago

“Advertised next day delivery, bought item with this in mind... Ordered on a Friday but not received until Tuesday and some damage to product so overall mot very happy”

Helpful Report

Posted 11 years ago

Hi Jill, unfortunately as the order was not placed until after 12 on the Friday it was not processed until the following working day, which would have been Monday. The order was then shipped on a next day service and delivered to you on the Tuesday as expected. I am sorry if this was not clear when you ordered. We were not made aware of any damage to the item, but if you conatct us, I can assure you that this will be reviewed and appropriate compensation or exchange organised, kind regards, simon

Posted 11 years ago

“2 Experiences with this company Via 2 orders 2 cock ups Awaiting an email reply at this time Searching for remainder of order”

Helpful Report

Posted 11 years ago

Hi Gerald, I am very sorry that the carrier appeared to have damaged your order and the delay that occurred due to this. We do unfortunately need to confirm that the order has been lost or damaged before we can send a replacement, as sometimes the delivery is just delayed. As it took a long time to get this confiormation in your case we did just send out a new order for you which I belive you have now received. I can't find any other order you have placed with us in the past i'm afraid, but it there was one that went wrong then please let me know the details and I will do my best to offer a solution for you

Posted 11 years ago

“The item I ordered was showing as available on their website with a delivery time of 3 to 5 days. However, after waiting the maximum 5 days, nothing was received or heard. A call to them showed "unfortunately we seem to be out of stock and we haven't let you know when we should have". I was told the item would hopefully be back in stock by the end of the week and would be despatched then. The item did eventually arrive 2 weeks after the order date rather than 3 to 5 days as was advertised; not great service!”

Helpful Report

Posted 11 years ago

Hi Nigel, I am sorry for the unexpected delay with your order. We did make a genuine mistake on this occasion and unfortunately you were not contacted when we realised we were out of stock. I have arranged for a refund of your shipping charges for the order and am very sorry for the inconvenience that you have been caused

Posted 11 years ago

“Let down by City Link couriers (again). City Link failed to deliver my order as I was not available (I did not know in advance what day the order was due to arrive and so couldn't ensure I was in). The written delivery reference was almost illegible and, it turned out, two of the digits were transposed. This meant I couldn't use the web site or automated phone service to resolve. Eventually got through to someone at City Link who could track down the correct delivery reference. Tried to arrange re-delivery to another address for the next day but City Link needed authorisation for this from Power Tools Direct. Tried to contact Power Tools Direct but only got a recorded message that there was some work being undertaken there that meant that the phones couldn't be answered. Followed instructions to e-mail details of the issue. Didn't get a response until after City Link had attempted re-delivery as it couldn't be changed - I wasn't in again (as I knew beforehand). Contacted Power Tools Direct to arrange cancellation of the order as it was required for the Bank Holiday and they couldn't deliver it until middle of the folllowing week - too late for my needs. Power Tools Direct suggested I drive to pick up the parcel as otherwise it would cost them £16 for return to sender. It would have cost me around the same in fuel (never mind the time and inconvenience) to pick it up when I no longer need it and the item cost much less than that anyway. Needless to say, I didn't do that. I am still awaiting a refund. They have told me that they will refund me when they receive the item back. I don't know if or when this will happen.”

Helpful Report

Posted 11 years ago

Hi Richard, I am sorry that we were unable to get your order to you. It has now been returned to you and you have received a full refund

Posted 11 years ago

“I was disappointed that, having found this site from a price review one, the price on it was different, and when I got to the checkout the price had increased again (VAT possibly?) Why can't the site show you the fill price up front, including delivery? Sounds like complaints on RyanAir!”

Helpful Report

Posted 11 years ago

Hi Elizabeth, I am sorry to hear of your poor experience. It sounds like the price comparison site may have had the wrong information to be honest, which we are not always in direct control of. We are unfortunately unable to show the delivery price until the delivery postcode is entered as this is part of the criteria for the shipping calculation

Posted 11 years ago

“Still waiting on my order which was placed on the 18th of match . This is now the 27th of march .”

Helpful Report

Posted 11 years ago

Hi Derek, very sorry for the delay with your order which I believe you have now received. There was a bit of a mix up in the warehouse on this one I'm afraid. I have refunded you for your shipping costs and am sorry for any inconvenience this delay may have caused you

Posted 11 years ago

Power Tools Direct is rated 4.6 based on 13,619 reviews