Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,618 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered because of the next day delivery...”

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Posted 5 years ago

“cant try the saw as i cant get a charger, please advise when you can supply one”

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Posted 5 years ago

“Haven't received the items yet from the courier DHL”

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Posted 5 years ago

“Not impressed with the poor customer service . Item did not have all the parts shown in the description and power tools direct would not send the missing part. Would not recommend this company”

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Posted 5 years ago

“Parcel was left on the step in the rain in full view of passers by. There is a coveted area two places from where it was left out of site of the Lane and undercover”

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Posted 6 years ago

Hi Jaycee, I'm very sorry to hear this, but we unfortunately have very little control over the couriers once the parcel is collected

Posted 5 years ago

“Don't expect to get the image which is shown as I didn't”

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Posted 6 years ago

“charge too much for postage”

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Posted 6 years ago

Hi Ron, unfortunately the item you ordered is classed as a hazardous item and has to go via a carrier service which does make it more expensive I'm afraid

Posted 6 years ago

“Delivery very slow.”

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Posted 6 years ago

Hi Sheila, I am very sorry but It does look like there was a delay in dispatching your item which I have requested a refund of the express delivery service for you and am sorry for any inconvenience this has caused you

Posted 6 years ago

“I ordered a selection of drill bits and a large quantity of wood screws. When placing the order it said "order within 6 hours for next day delivery so I did. The drill bits turned up 4 days later and the wood screws arrived 7 days later. Not the best service...”

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Posted 6 years ago

Hi, I am sorry for the delay with your goods. I have looked into the order for you and can see that it was sent as 2 separate consignments, both being collected from us the same day as you placed the order. The first one had a failed delivery the first time and was then delivered on the next day. The second consignment seemed to be delayed at the carrier depot for a few days for some unknown reason. Having said that I do notice that you chose the free 5-7 day shipment option rather than the express service so in fact all items were delivered within the expected time frame despite the courier delays.

Posted 6 years ago

“The delivery time could have less. The packaging was poor, not very protective, many scratches on the handles.”

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Posted 6 years ago

“Not impressed, bought a weed wand burner and two gas canisters. They cancelled the wand order but sent me the canisters. Thus the gas cost me £5.95 in postage, I could have bought 8 cans for the total that cost me.”

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Posted 6 years ago

“Product was delivered in good time. Customer service is non-existent as all my calls were unanswered.”

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Posted 6 years ago

HI, I am sorry to hear that you were unhappy with the service. At busy times we are unfortunately sometimes unable to answer the phone and being a primarily online business we prefer contact by email. I can't see any evidence of any emails from your address so I think it a little harsh to say there is no customer service at all

Posted 6 years ago

“Packaging used totally unsuitable for my purchase, it provided absolutely no protection for the soft sided tube of adhesive/sealant. As a result the post person forced the package through my letterbox and in the process damage the letterbox and deformed the tube of adhesive/sealant. You could do much better.”

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Posted 6 years ago

“I ordered three bottles of 2.5litres of Patio Cleaner, when they arrived one had leaked and had hardly anything in it, the other two only were half full. I was promised three replacements but I am still waiting.”

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Posted 6 years ago

“The courier has failed to deliver yet. Hopefully it will be today.”

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Posted 6 years ago

“item as described but payed express delevery which took 5 days to arrive, not happy to pay 5.99 for that. and no one replied to my email asking where it was.”

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Posted 6 years ago

Hi Mark, unfortunately you did order late on the Thursday after our cuttoff for shipping an order the same day. This meant your item was shipped on the Friday and the carriers do not deliver over the weekend

Posted 6 years ago

“Ordered an item at a good price but was sent the wrong item. I called up to get this sorted as I needed the tools before Saturday. I was told the item would be with me before Saturday but it has not turned up resulting in me losing a days wages. Unfortunately I am very unhappy with the service given. Apart from that the customer service over the phone was good and staff was very friendly.”

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Posted 6 years ago

“The Rustins Thinner I ordered was stopped in customs. If you cannot ship to the US, please don't indicate that you can.”

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Posted 6 years ago

Hi Linda, I am sorry that we were unable to get the goods to you. The service you chose was for the parcel to be sent through Ebay's Global Shipping service. They are responsible for allocating which parcels can be sent to which destination and any restrictions that may apply. If you raise an Ebay case they should refund you for the items that were not received

Posted 6 years ago

“Item did not reflect the image!”

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Posted 6 years ago

Hi Liben, I have looked into your issue and it does appear on the item you purchased that the manufacturer took their logo off the front of the hat for some reason. It is a genuine product though and we have requested that the site is updated with their latest image. If you did not want the item you are free to return it to us for a full refund

Posted 6 years ago

“The light I ordered was broke, now to receive one that’s working I have to take a day off wait in from 9-6 which is a one time offer or I’m forced to pay to send it back not at all impressed”

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Posted 7 years ago

Power Tools Direct is rated 4.6 based on 13,618 reviews