Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,268 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was delivered in good time. Customer service is non-existent as all my calls were unanswered.”

Helpful Report

Posted 5 years ago

HI, I am sorry to hear that you were unhappy with the service. At busy times we are unfortunately sometimes unable to answer the phone and being a primarily online business we prefer contact by email. I can't see any evidence of any emails from your address so I think it a little harsh to say there is no customer service at all

Posted 5 years ago

“Packaging used totally unsuitable for my purchase, it provided absolutely no protection for the soft sided tube of adhesive/sealant. As a result the post person forced the package through my letterbox and in the process damage the letterbox and deformed the tube of adhesive/sealant. You could do much better.”

Helpful Report

Posted 5 years ago

“I ordered three bottles of 2.5litres of Patio Cleaner, when they arrived one had leaked and had hardly anything in it, the other two only were half full. I was promised three replacements but I am still waiting.”

Helpful Report

Posted 5 years ago

“The courier has failed to deliver yet. Hopefully it will be today.”

Helpful Report

Posted 6 years ago

“item as described but payed express delevery which took 5 days to arrive, not happy to pay 5.99 for that. and no one replied to my email asking where it was.”

Helpful Report

Posted 6 years ago

Hi Mark, unfortunately you did order late on the Thursday after our cuttoff for shipping an order the same day. This meant your item was shipped on the Friday and the carriers do not deliver over the weekend

Posted 6 years ago

“Ordered an item at a good price but was sent the wrong item. I called up to get this sorted as I needed the tools before Saturday. I was told the item would be with me before Saturday but it has not turned up resulting in me losing a days wages. Unfortunately I am very unhappy with the service given. Apart from that the customer service over the phone was good and staff was very friendly.”

Helpful Report

Posted 6 years ago

“The Rustins Thinner I ordered was stopped in customs. If you cannot ship to the US, please don't indicate that you can.”

Helpful Report

Posted 6 years ago

Hi Linda, I am sorry that we were unable to get the goods to you. The service you chose was for the parcel to be sent through Ebay's Global Shipping service. They are responsible for allocating which parcels can be sent to which destination and any restrictions that may apply. If you raise an Ebay case they should refund you for the items that were not received

Posted 6 years ago

“Item did not reflect the image!”

Helpful Report

Posted 6 years ago

Hi Liben, I have looked into your issue and it does appear on the item you purchased that the manufacturer took their logo off the front of the hat for some reason. It is a genuine product though and we have requested that the site is updated with their latest image. If you did not want the item you are free to return it to us for a full refund

Posted 6 years ago

“The light I ordered was broke, now to receive one that’s working I have to take a day off wait in from 9-6 which is a one time offer or I’m forced to pay to send it back not at all impressed”

Helpful Report

Posted 6 years ago

“Paid extra for next day delivery.... took 3 days!”

Helpful Report

Posted 6 years ago

“Your staff member that I spoke to was extremely helpful, I placed the order, two small items, immediately via ebay, BUT this small parcel took six days to arrive. This is far too long and really messed up our work. The items are good.”

Helpful Report

Posted 6 years ago

Hi Llyn, I am sorry to hear that your order took so long to arrive. It was dispatched on time but as the service selected was only standard shipment it seems that Royal Mail took a while to get the item to you

Posted 6 years ago

“Listed an item for sale, with delivery dates, which they did not have in stock. I was obliged to wait, and so attempted a number of times to cancel the order by email quoting the order number. I received no acknowledgement, and when I finally made contact was told that the item was now available and could be delivered within two days, and was then asked if I would like the order to go ahead. I regard this episode as a dubious trading practice, and will not deal with these people again.”

Helpful Report

Posted 6 years ago

Hi Philip, I am sorry to hear that the service you received was far from ideal. It is quite normal for online traders to list stock that is still held at suppliers locations, especially if it is a heavy item such as the cast iron fireplace that you ordered. This helps us achieve the low sales price that you took advantage of. Sometimes the stock is found to be incorrect and we do our best to deal with these situations as best we can. I cannot see any email correspondence regarding your cancellation request, but if this was missed then I apologise

Posted 6 years ago

“A lack of service and keeping you up-to-date about your purchase is disgusting when you do email them you get an email back that short sharp and not very helpful”

Helpful Report

Posted 6 years ago

Hi Gordon, I am sorry to hear that you were unhappy. Looking into your order it seems that it went according to schedule with no delays so i am unsure what further info was required. Perhaps that is why the response you received was quite brief

Posted 6 years ago

“Still waiting for reply to my emails.”

Helpful Report

Posted 6 years ago

Hi Neil, we honestly have searched all of our mail inboxes and can't find any emails under your name, order or email address? Please could you send your issue to support@powertoolsdirect.com

Posted 6 years ago

“Ordered an item on 21 September. I needed it for the 28 September. I paid for 2 day express delivery And it arrived too late on 28 September. No contact from the company. Disgraceful. Won't be using them again”

Helpful Report

Posted 6 years ago

Hi Andy, I am sorry to hear that the service was far from ideal on this occasion. There was a slight delay with your product leaving the warehouse I'm afraid which you should have been notified of. I am sorry for any inconvenience this caused you

Posted 6 years ago

“Ordered a number of items received part of order but after emailing PTD was told other items would follow. Got delivery few days later minus an item queried this to be told it had been delivered??? So again emailed PTD and aaaiting response!”

Helpful Report

Posted 6 years ago

Hi Simon, your order was shipped in 2 separate consignments which may have caused some confusion. Both are showing as signed for and delivered with GPS locations at your premises

Posted 6 years ago

“paint tin arrived damaged and paint leaked out of tin into cardboard box .the box held the spill ,but it was a mess to clean up, fortunately there was enough left to do the job.. I did send a complaint but received no reply.”

Helpful Report

Posted 6 years ago

Hi Samuel, sorry to hear that your paint was damaged. Usually we request images of the damage and offer to send a replacement, but perhaps this was missed as you advised you had enough to complete the job. I am glad you were able to complete the job and am sorry for any inconvenience that the carrier damage caused you

Posted 6 years ago

“Two orders, with both I paid for express delivery. First order placed late on Tuesday, arrived following Monday Second order placed early Wednesday, arrived following Tuesday Philip Morgan”

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Posted 6 years ago

“I ordered 2 x tubs (Pack of 1250) reisser 3.5mmx 40mm wood screws. I received the wrong order of 1 900 pc 4.0x 50 and 1 tub 5.0 x 50 600 pc screws. I rang 3 times to try and sort out the issue, each time I left a message asking if someone could call me back. No body did. Having emailed to try to resolve the matter , I was informed they only communicate by email. After several emails I am waiting for my correct order to arrive and the collection of the return incorrect delivery. This whole fiasco could have been sorted out with one phone call. I think they need to review there customer service policy”

Helpful Report

Posted 6 years ago

“product wasn't with me on date which was set, only received tracking number once I'd got to the delivery day and only when emailed requesting it, wrote an email regarding my purchase and didn't receive a reply just an email with tracking number.”

Helpful Report

Posted 6 years ago

Hi Adam, I'm sorry to hear that your order didn't arrive in the timescales expected. I have looked into the case as it was on a 2-3 day service and was delivered on the 3rd day as far as i can see. I think support may have assumed that the dispatch email with the tracking code in it was enough to answer the question you emailed to us and that a further email was unnecessary

Posted 6 years ago

Power Tools Direct is rated 4.6 based on 13,268 reviews