Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,261 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping is quoted as 3-5 days. That means I should get it within 5 days. Just received dispatch notification on day 5 so tracking shows I won't receive order until after the weekend, 7 working days after the order and 9 days in total. Not good enough compared to other suppliers. Won't be using the site again.”

Helpful Report

Posted 4 years ago

“product fine but postage misleading you think its free due to amount spent and you still get charged postage, called to query this and left massage got no reply”

Helpful Report

Posted 4 years ago

Hi, there are unfortunately limitations on the free delivery service yes for hazardous and heavy items. The cost of shipping is clearly shown at checkout and we would advise that the total is always checked before hitting the submit button to avoid any surprises.

Posted 4 years ago

“I’m still waiting for the main part of the order”

Helpful Report

Posted 4 years ago

Hi, We do sometimes part ship orders if there is a delay with an item. Please contact us at sales@powertoolsdirect.com if you still have an issue

Posted 4 years ago

“Next day delivery great under the circumstances. Communication poor in fact non existent. No excuses for that.”

Helpful Report

Posted 5 years ago

Hi we do send all communication via email which for a standard order is largely automated. Perhaps the emails were filtered into spam by your email client?

Posted 4 years ago

“Due to this outbreak and lock-down. We requested our power tools ordered to be re-directed. I received a reply on the 25th that they will advise, still have not received an update 6 days later!!”

Helpful Report

Posted 5 years ago

Unfortunately at the time the carriers were struggling to just get goods to the customers so redirect attempts were futile. We did send an email informing you of this.

Posted 4 years ago

“Well priced item 1-2 day delivery selected and paid for and took delivery a week later .1-2 day delivery was selected for a reason . So have marked them down”

Helpful Report

Posted 5 years ago

“I really would of give them a great review , the price was good , delivery was fast but there it ended , they sent a different item that advertised then wouldnt reply to my emails and dont answer the phone, I have since seen part of the item I orederd was out of stock so obviously sent a different one.”

Helpful Report

Posted 5 years ago

“My order did not get sent until I chased it up when I did enquire where the package was I was told it had not been sent but the lady said she would check and revert by e-mail. The parcel did arrive after this however I was never contacted as promised. The goods were fine when they arrived but the delay was unfortunate”

Helpful Report

Posted 5 years ago

“Poor delivery time paid for 1/2 day and it took 5 when I was back to work by tv e time it arrived And when I commented via Email about the service I got no reply”

Helpful Report

Posted 5 years ago

“Ordered because of the next day delivery...”

Helpful Report

Posted 5 years ago

“cant try the saw as i cant get a charger, please advise when you can supply one”

Helpful Report

Posted 5 years ago

“Haven't received the items yet from the courier DHL”

Helpful Report

Posted 5 years ago

“Not impressed with the poor customer service . Item did not have all the parts shown in the description and power tools direct would not send the missing part. Would not recommend this company”

Helpful Report

Posted 5 years ago

“Parcel was left on the step in the rain in full view of passers by. There is a coveted area two places from where it was left out of site of the Lane and undercover”

Helpful Report

Posted 5 years ago

Hi Jaycee, I'm very sorry to hear this, but we unfortunately have very little control over the couriers once the parcel is collected

Posted 5 years ago

“Don't expect to get the image which is shown as I didn't”

Helpful Report

Posted 5 years ago

“charge too much for postage”

Helpful Report

Posted 5 years ago

Hi Ron, unfortunately the item you ordered is classed as a hazardous item and has to go via a carrier service which does make it more expensive I'm afraid

Posted 5 years ago

“Delivery very slow.”

Helpful Report

Posted 5 years ago

Hi Sheila, I am very sorry but It does look like there was a delay in dispatching your item which I have requested a refund of the express delivery service for you and am sorry for any inconvenience this has caused you

Posted 5 years ago

“I ordered a selection of drill bits and a large quantity of wood screws. When placing the order it said "order within 6 hours for next day delivery so I did. The drill bits turned up 4 days later and the wood screws arrived 7 days later. Not the best service...”

Helpful Report

Posted 5 years ago

Hi, I am sorry for the delay with your goods. I have looked into the order for you and can see that it was sent as 2 separate consignments, both being collected from us the same day as you placed the order. The first one had a failed delivery the first time and was then delivered on the next day. The second consignment seemed to be delayed at the carrier depot for a few days for some unknown reason. Having said that I do notice that you chose the free 5-7 day shipment option rather than the express service so in fact all items were delivered within the expected time frame despite the courier delays.

Posted 5 years ago

“The delivery time could have less. The packaging was poor, not very protective, many scratches on the handles.”

Helpful Report

Posted 5 years ago

“Not impressed, bought a weed wand burner and two gas canisters. They cancelled the wand order but sent me the canisters. Thus the gas cost me £5.95 in postage, I could have bought 8 cans for the total that cost me.”

Helpful Report

Posted 5 years ago

Power Tools Direct is rated 4.6 based on 13,261 reviews