Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,503 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,503 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was stated as 4 days if I paid for express delivery. Item was not dispatched for 5 days. Contacted them to tell them I would be unable to accept delivery and was told they would cancel the order. I now find they have not bothered to and I will be unavailable to take delivery. This is 10 day later. Also tried to shift the blame to DHL. Check Trustpilot for more horror stories.”

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Posted 2 years ago

“Great customer service, I had a couple of queries regarding our lawnmower , they were answered swiftly , I would not hesitate to purchase from again .”

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Posted 2 years ago

“I’ve order a few tools from here yes all good ! Is there any els to say “ except 5/5 stars & zero fuss”

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Posted 2 years ago

“Order was placed on Friday and next Thursday still not arrived so I cancelled it and got a refund”

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Posted 2 years ago

“Great service and easy to use website”

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Posted 2 years ago

“I haven't yet received my order”

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Posted 2 years ago

“Delivered as ordered and on time”

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Posted 2 years ago

“item was great.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Products ordered were good value and they arrived before the scheduled delivery date.”

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Posted 2 years ago

“Very quick to despatch order. Very quick response after issue with carrier. Would definitely use again.”

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Posted 2 years ago

“Good product, fast delivery”

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Posted 2 years ago

“I ordered some screws on the 13th of September after a number of emails asking about my order I still have no response they have taken £90 but still have nothing to show it’s now 20th September”

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Posted 2 years ago

“Easy to order, good price and happy with delivery.”

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Posted 2 years ago

“Excellent service - ordered Draper Planer/Thicknesser in middle of the day and arrived next morning at 08:00! And to top that it was at the best price on the internet. Would highly recommend Power Tools Direct.”

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Posted 2 years ago

“Good prices and fast delivery”

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Posted 2 years ago

“Excellent product prompt delivery”

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Posted 2 years ago

“quick and cheap”

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Posted 2 years ago

“Good value, quick delivery.”

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Posted 2 years ago

“Ideal item many thanks.”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,503 reviews