Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,834 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitevely priced components and the order was delivered in good time”

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Posted 2 years ago

“It took longer than expected receiving the items ordered. In fact I'd forgot about them until they turned up!”

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Posted 2 years ago

“Long standing customer, placed order incorrect items sent, will not replace until incorrect item returned - 'company policy'. Rubbish.”

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Posted 2 years ago

“used these a couple of times now,excellent with communication and delivery”

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Posted 2 years ago

“Thank you for the efficient delivery of the well crafted grass hook”

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Posted 2 years ago

“Great prices. Deliver on time. Excellent service”

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Posted 2 years ago

“nothing wrong with the order just takes 4/5 days for delivery.NOT NEXT DAY”

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Posted 2 years ago

“Power Tools Direct were easy to deal with. My order arrived promptly, as predicted following easy ordering. Finally the goods were as described and of quality thank you.”

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Posted 2 years ago

“Although my order was of low value it was treated with speed and I was informed of the status at every stage. Delivery was as promised, goods packaged well and arrived in good condition. All round good supplier and I will use them again.”

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Posted 2 years ago

“Speedy delivery and all correct as ordered”

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Posted 2 years ago

“Fast delivery and good quality”

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Posted 2 years ago

“easy buy thanks”

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Posted 2 years ago

“Ordered 2 saws, didn’t get a dispatch email for over a week, only when I emailed customer service did I receive one. Took 10 days to deliver”

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Posted 2 years ago

“Great company, with a great website & they have everything you could want tool wise. I purchased a bundle of air tool & spraying bits & 3 days after delivery put in an order for welding bits. How have I not found this company before now? Thank you!!”

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Posted 2 years ago

“Good quality product arrived promptly”

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Posted 2 years ago

“Ordered a product which said on line if I ordered within a set time it would be delivered in two days. Waited a week, nothing arrived, tried ringing the number on the web site, only to be told it's email only. Sent emails took a very long time to respond. Had to chase a few times. Eventually got a reply and it arrived nearly two weeks later. By then it was too late, very poor communication, very frustrating that you can't speak to someone despite advertising on the web site you can, won't ever use power tools direct again. Disappointed.”

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Posted 2 years ago

“Great service and great product, I was kept informed and my product arrived in no time, highly recommended”

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Posted 2 years ago

“Part order. delivered on time as stated when ordering on-line.”

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Posted 2 years ago

“Good service, thankyou”

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Posted 2 years ago

“Faultless. Arrived early. Say no more.”

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Posted 2 years ago

Power Tools Direct is rated 4.5 based on 13,834 reviews