Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,296 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned a faulty paint spraying unit 2 weeks ago and had nothing but a very hard time trying to get a refund. Their attitude was extremely poor from the initial call and the blame came like a shower of bullets from the obnoxious customer service agent. We normally use ITS when purchasing tools for our team and this experience will ensure that continues. Still awaiting any news on refund btw......”

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Posted 1 year ago

“Fast service goods spot on”

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Posted 1 year ago

“Great product at a great price and super fast delivery, well happy with purchase and service provided , many thanks power tools direct”

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Posted 1 year ago

“Easy to use website with great selection of products. Good prices, timely delivery. Will happily do business with Power Tools Direct again. Cheers.”

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Posted 1 year ago

“Excellent service and very competitive prices.”

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Posted 1 year ago

“Compressor up and running, well pleased, exactly as advertised and at a good price.”

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Posted 1 year ago

“Items delivered promptly after dispatch. Good price compared to other stores. Securely packaged.”

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Posted 1 year ago

“Great products at an affordable price, delivered on time and well packaged, definitely recommended”

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Posted 1 year ago

“First class service and quick delivery”

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Posted 1 year ago

“Supplied product was good. That it required two weeks and a nudge (when at checkout it said 2 business days) not so.”

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Posted 1 year ago

“excellent delivery service,exacty as ordered & stated,website easy to use & straightforeward. 10/10”

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Posted 1 year ago

“They didn't have the main part of my order in stock, so they just sent me the other smaller part of the order that was less than the £6.95 PP costs. Why did they not have the stock shown on the website, or send me an email to inform me what was going on...”

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Posted 1 year ago

“Placed an order and paid on 15th got no update until i emailed them asking a week later on 22nd. Recieved notification on 24th they cant supply the majority of the order as no stock even though their website says item in stock and delivery would be within 3 days. Do not use”

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Posted 1 year ago

“Excellent service, good website and very competitive price for item I wanted . Will use again .”

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Posted 1 year ago

“Found what I needed easily, very few sites had what I wanted. Reasonable price. Can't fault the service received.”

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Posted 1 year ago

“Delivery went very smoothly and if you could feedback to Palletways that the delivery man was excellent at getting the item in the garage. As for Sealy’s instructions they are not at all clear and what should have taken an hour or two took 4 hours to complete. Overall very happy with Power Tools Direct.”

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Posted 1 year ago

“Product was never received. Would never order from this company again due to the delivery charge and the failure to do such thing. No option on the chosen delivery companies site to find your delivery when not delivered. Poor all round.”

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Posted 1 year ago

“Would not recommend Drop shipped no stock Customer service is terrible”

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Posted 1 year ago

“I ordered a 44mm punch wad, 19mm punch came. Tried calling all day, no answer. Drove to their depot, told me they didn't have the correct item there and would have to replace it next week. No apology or customer care. Dreadful; avoid if you care about receiving the correct item on time with good resolution if it goes wrong.”

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Posted 1 year ago

“Everything from communication to delivery. Order was placed Monday evening so you had it at start of business Tuesday. it took 3 days to pick and you finally shipped it on the day it was due for delivery. Sales team response (Gosia) was apathetic even when she could be bothered to reply. it ended with, your wont get your goods in time, bad luck...and then left for the easter break. it goes without saying. I will not be using you again and certainly will not recommend. Goods if they ever get here will be returned for refund. I suspect the returns and refund will be as painful as the sale and delivery. :-(”

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Posted 1 year ago

Power Tools Direct is rated 4.5 based on 14,296 reviews