Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,832 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the item arrived in parts. now have to find time to put it together - not good!”

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Posted 1 year ago

“Weighs a bit but thats what you want. Timely service too.”

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Posted 1 year ago

“Bad costumers services”

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Posted 1 year ago

“I had bought a fairly expensive item for my partner for his birthday, and this company cancelled my order due to not having the stock, after I had already paid. If you do not have the stock, it should be listed as out of stock on the website and money should not be taken out of my bank account. I have since checked and no refund has returned to my account and i have instead received an email mentioning credit? If I have been given credit instead, I must insist on a full refund and perhaps even some compensation, as I do not intend on using your service again and am massively disappointed. I have now had to repurchase from a competitor, without having yet received the refund as his birthday is too soon to wait. For some people they are not able to afford the luxury of repurchasing from another website before refunds are issued and therefore this poses a real issue on this company. Do not recommend for purchases.”

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Posted 1 year ago

“shocking service, the company does not know what they can and cant ship with their chosen courier, courier refuses to deliver silicon spray, so company refund your paypal but dont even bother getting in touch with the customer to let them know personally i wouldnt use again as 1. i didnt get my order 2. noone notified me until i got refunded,3. idiots should choose a shipping company that will ship their products”

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Posted 1 year ago

“I paid extra for next day delivery, and it arrived 5 days later”

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Posted 1 year ago

“Excellent service and very pleased with the equipment”

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Posted 1 year ago

“Very good price and very efficient service”

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Posted 1 year ago

“Easy to navigate the website, excellent prices and quick delivery well packaged item”

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Posted 1 year ago

“Good deal on our new thermometer and next day delivery, can't go wrong.”

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Posted 1 year ago

“Ordered on a Monday, and paid the extra for express delivery. Items dispatched on Thursday and received on Friday. Expected items a little quicker as I would normally from other sites. A little slow to dispatch. But items were competitively priced.”

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Posted 1 year ago

“It does the job it was made for very well.”

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Posted 1 year ago

“Good company. Good service, good product at a good price. Delivery prompt and by a pleasant driver. Happy to purchase again if needed. Thank you.”

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Posted 1 year ago

“Pleased with service”

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Posted 1 year ago

“Can’t really review the product as you cancelled it after ordering and paying for it would advise if a product isn’t available or out of stock don’t advertise it, was frustrating as I needed it for a jet washing job and the company have now passed the job on so not really happy neil”

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Posted 1 year ago

“Seven days and order had still.not left warehse”

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Posted 1 year ago

“Very pleased defiantly use you again Delivery driver very pleasant aswel”

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Posted 1 year ago

“Easy to order, quick to deliver”

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Posted 1 year ago

“The tool was delivered at the time stated. Well done.”

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Posted 1 year ago

“Product was fine. Perhaps we have got too used to next day delivery but, for someting stated to be 'in stock' despatch was very slow. 'Delivery by Thursday' turned into delivery by the next Tuesday. Fedex did deliver 24 hours after collection though.”

Helpful Report

Posted 1 year ago

Power Tools Direct is rated 4.5 based on 13,832 reviews