Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,296 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible service misleading delivery times, read trustpilot review before placing order”

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Posted 1 year ago

“Incorrect delivery information”

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Posted 1 year ago

“Purchased 4 x 2.5l Paint 21/05 over the internet, order was accepted and money taken, only to receive several days 27/05 later that you could not supply. I would of thought that you could of offered me an alternative brand ???. Money still not been returned. So poor service all round”

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Posted 1 year ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

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Posted 1 year ago

“Ordered as per competitive prices and delivery as stated”

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Posted 1 year ago

“Prompt delivery and well packed! Will definitely use again.”

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Posted 1 year ago

“Previous dealings have been excellent, even exemplary. This time ordered, with additional fee for expedited delivery, but the order wasn't even processed until after the stated delivery date, and a week later still not arrived. The last purchase I will be making unfortunately!”

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Posted 1 year ago

“Quick delivery, goods fine”

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Posted 1 year ago

“prompt delivery, item as described. delivery driver was very pleasant and polite,makes a nice change , a credit to his company.”

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Posted 1 year ago

“the shipping cost was above average / more expensive but the Order arrived ok and the product seems of good quality as advertised, so all good”

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Posted 1 year ago

“Hinges were fine but dispatch was quite slow, and given that postage was £6.95, I was hoping for a quicker delivery.”

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Posted 1 year ago

“Item as described . Postal service poor .”

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Posted 1 year ago

“parcel was delivered on time by a very polite young man and the parcel was boxed and in tact”

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Posted 1 year ago

“Order on time and kept updated on order”

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Posted 1 year ago

“An easy purchase and transaction, quick delivery, excellent communication”

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Posted 1 year ago

“When you need paint in a hurry try PowerTools Directs, they have a huge stock all at competative prices and the added bonus of exceptional searvice.”

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Posted 1 year ago

“excellent servce thanks”

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Posted 1 year ago

“Fast and efficient. Best price I could find anywhere for the Cuprinol fence paints that I needed. Pity that the DX delivery driver got arsey because I called him Pete instead of Peter but you can't blame Power Tools Direct for that. First time using this company but I would definitely use them again. Recommended.”

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Posted 1 year ago

“No indication that item was out of stock until I emailed about non delivery”

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Posted 1 year ago

“Money was taken as payment with delivery promised and advertised to arrive by the 8/9th June which is why I bought from this company so we could fit the deck at the weekend. I waited in deliberately on both days to receive the product. At 4pm on Friday I chased this and the lady (Gosia) promised she’d get back straight away to me with news about the product’s whereabouts. No apology or sense of urgency. She didn’t bother! On Monday morning I had to chase again and she seemed v relaxed about the issue and not particularly interested at all. Eventually, after me chasing things up and wasting time, it arrived. Product hasn’t been opened yet so can’t comment but customer service was extremely poor.”

Helpful Report

Posted 1 year ago

Power Tools Direct is rated 4.5 based on 14,296 reviews