Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,505 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,505 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great company to buy from, very fair prices and my builders tubs arrived 5 days earlier than expected. A great service and a very easy transaction”

Helpful Report

Posted 2 years ago

“Placed an order for starrett hole saw and a torque screwdriver set. All items said to be in stock at time of order. The next day I got a refund for the screwdriver set . No explanation was given why I was refunded . Very poor lack of communication. It doesn't take much to let you know why your sent a refund .”

Helpful Report

Posted 2 years ago

“Good service and price”

Helpful Report

Posted 2 years ago

“Very print service and excellent product, wii definitely use this company again.”

Helpful Report

Posted 2 years ago

“Perfect Ok”

Helpful Report

Posted 2 years ago

“Good prices but problems with the express delivery. Only got one box of two initially. Fed Ex must have forgotten to get the other one out of the van. Contacted Power Tools Direct, email the only option, no phone contact available. They replied quickly they would look into it. I gave it 24 hours and sent a follow up with no reply. However Fed Ex finally got their act together and delivered the second package, battered from its adventure, later that day. I would have thought Power Tools Direct would have at least apologised for me paying for express delivery and not getting it.”

Helpful Report

Posted 2 years ago

“Great product very quick delivery”

Helpful Report

Posted 2 years ago

“Everything was first class. Well done.”

Helpful Report

Posted 2 years ago

“Great service fast delivery quality items great to do business with you.”

Helpful Report

Posted 2 years ago

“Goods arrived when they said in good condition (EverBuild Trowel Mastic - very nice). I'd buy from this firm again.”

Helpful Report

Posted 2 years ago

“Seems like they don't keep some/all items in stock despite their website saying so. Ordered an item for next day delivery as I needed it for an urgent job, paid extra and didn't receive till a week later. When arrived could see on packaging the order they had placed to supplier and then outer packaging showed delivery to me. Despite emails they went unanswered and when they did come back to me they tried to blame courier company DHL. No apologies. Would'nt order again from here sorry. How they can possible say they can get an item to you next day and have the cheek to charge extra for next day delivery when they know the item has to be ordered their side and then forwarded so minimum 48 hours seems a little bit dishonest. This might not apply to all items but certainly was my experience.”

Helpful Report

Posted 2 years ago

“really helpful and our order was very prompt”

Helpful Report

Posted 2 years ago

“I had a problem with an order, it was dealt with immediately and so efficient and so nicely. I have used Powertools before this specific order, and I will always return here.Prices and quality and customer services are fantastic. Thank you.”

Helpful Report

Posted 2 years ago

“Rotary sieve arrived in good time - although one edge of packaging was split the goods were not damaged. Easy enough to put together (I'm 75 with arthritic hands) and it works a treat.”

Helpful Report

Posted 2 years ago

“Exactly what I ordered and delivered on time. Recommend seller”

Helpful Report

Posted 2 years ago

“Excellent!”

Helpful Report

Posted 2 years ago

“Ordered an item and after 8 days requested a refund has it was not shipped , however in error I ordered from power tools and I had no issues the item was shipped within a day and delivered In two so great service I think the first order was not shipped has they could have been waiting for stock but didn’t communicate this , going on the second order I would definitely order from Power tools again”

Helpful Report

Posted 2 years ago

“Quick service thank you.”

Helpful Report

Posted 2 years ago

“Delivery of log splitter was prompt and all in good order.”

Helpful Report

Posted 2 years ago

“Great company, quick delivery.”

Helpful Report

Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,505 reviews