Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,092 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,092 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 20th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long standing customer, placed order incorrect items sent, will not replace until incorrect item returned - 'company policy'. Rubbish.”

Helpful Report

Posted 2 years ago

“used these a couple of times now,excellent with communication and delivery”

Helpful Report

Posted 2 years ago

“Thank you for the efficient delivery of the well crafted grass hook”

Helpful Report

Posted 2 years ago

“Great prices. Deliver on time. Excellent service”

Helpful Report

Posted 2 years ago

“nothing wrong with the order just takes 4/5 days for delivery.NOT NEXT DAY”

Helpful Report

Posted 2 years ago

“Power Tools Direct were easy to deal with. My order arrived promptly, as predicted following easy ordering. Finally the goods were as described and of quality thank you.”

Helpful Report

Posted 2 years ago

“Although my order was of low value it was treated with speed and I was informed of the status at every stage. Delivery was as promised, goods packaged well and arrived in good condition. All round good supplier and I will use them again.”

Helpful Report

Posted 2 years ago

“Speedy delivery and all correct as ordered”

Helpful Report

Posted 2 years ago

“Fast delivery and good quality”

Helpful Report

Posted 2 years ago

“easy buy thanks”

Helpful Report

Posted 2 years ago

“Ordered 2 saws, didn’t get a dispatch email for over a week, only when I emailed customer service did I receive one. Took 10 days to deliver”

Helpful Report

Posted 2 years ago

“Great company, with a great website & they have everything you could want tool wise. I purchased a bundle of air tool & spraying bits & 3 days after delivery put in an order for welding bits. How have I not found this company before now? Thank you!!”

Helpful Report

Posted 2 years ago

“Good quality product arrived promptly”

Helpful Report

Posted 2 years ago

“Ordered a product which said on line if I ordered within a set time it would be delivered in two days. Waited a week, nothing arrived, tried ringing the number on the web site, only to be told it's email only. Sent emails took a very long time to respond. Had to chase a few times. Eventually got a reply and it arrived nearly two weeks later. By then it was too late, very poor communication, very frustrating that you can't speak to someone despite advertising on the web site you can, won't ever use power tools direct again. Disappointed.”

Helpful Report

Posted 2 years ago

“Great service and great product, I was kept informed and my product arrived in no time, highly recommended”

Helpful Report

Posted 2 years ago

“Part order. delivered on time as stated when ordering on-line.”

Helpful Report

Posted 2 years ago

“Good service, thankyou”

Helpful Report

Posted 2 years ago

“Faultless. Arrived early. Say no more.”

Helpful Report

Posted 2 years ago

“Quick and easy order facility, Good price. and good delivery”

Helpful Report

Posted 2 years ago

“Good product, great price and delivered as promised.”

Helpful Report

Posted 2 years ago

Power Tools Direct is rated 4.5 based on 14,092 reviews