Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,505 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,505 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the product at a good price. Will use again. Thanks.”

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Posted 2 years ago

“Order delivery was excellent, extremely fast.”

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Posted 2 years ago

“Did what they said”

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Posted 2 years ago

“Really great service, would recommend to anyone. Good prices too.”

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Posted 2 years ago

“Good clear website and fast efficient delivery.”

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Posted 2 years ago

“I haven't used it yet but I'm very pleased with my purchase”

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Posted 2 years ago

“Came very quickly,courier excellent , would recommend using !”

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Posted 2 years ago

“The website contains false information - eg promises of availability and fast delivery of items which in reality are not in stock. Having no telephone contact number is also a big negative. Once the non-availability of my order was recognised a refund was speedily completed - this therefore a credit to the company. Technically I am not a customer therefore the remaining questions do not apply.”

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Posted 2 years ago

“Hurrendous experience. Paid for next day delivery items arrived 8 days later. Asked to cancel order in the third day as you said items hadn’t been dispatched was told I couldn’t. Asked if I could return items. Only at my cost. Asked for refund of my next day delivery fee £24.95. No response. Absolute shambles. Will never use again. Avoid avoid avoid”

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Posted 2 years ago

“Very pleased with the paints we bought”

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Posted 2 years ago

“Had a problem with my delivery but after just a few email,s was sorted out promptly. Would definitely use Power tools Direct again”

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Posted 2 years ago

“Easy to order & make payment, but disappointed with the Customer Service. Although part of my order was refunded, there was no communication or apology regarding the parts of my order that couldn't be fulfilled. Would I order again? Maybe if the price was right, but sadly wouldn't be my first choice.”

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Posted 2 years ago

“Great company to deal with,product arrived when stated. Same product as others but lot better price”

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Posted 2 years ago

“PowerTools were OK but it was Fedex who badly let them down. We paid for next day delivery and it never came having been promised all day by their tracking service that it would be there. Same the next day so we cancelled. Power Tools told Fedex to deliver it back to them but - you've guessed - they delivered it to us. In the meantime we ordered from elsewhere and they were true to the word and delivered the next day. Fedex are truly hopeless.”

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Posted 2 years ago

“Great value and service”

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Posted 2 years ago

“Great prices swift delivery”

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Posted 2 years ago

“Not happy with the product. Sealey motorbike trolley. Unable to raise bike on stand unaided and then trolley will not move which is what it was intended. Please send information regarding a return and refund.”

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Posted 2 years ago

“Good service. The only hiccup was that the company specified the wrong delivery company in the tracking data. It was Fedex not DHL.”

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Posted 2 years ago

“Quick delivery and the item was perfect.”

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Posted 2 years ago

“I made a mistake in inputting the delivery address online and found the customer service to be very ineffective in correcting that before it was dispatched, so there was a delay in delivery to the correct address by 3 days but it was sorted in the end without additional charges. The correct order did arrive. Although the packaging seemed good, there was some damage to the end tip of the sealants but this did not affect the use of the product this time.”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,505 reviews