Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,646 Reviews

93 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a disgrace I ordered the sealey power sander as advertised to later fi d out you need a compressor for it to be able to sand so its not a sander its a six hundred pound hoover I then had to pay to have it sent back so I packed it all up and sent it back as it was boxed they then sende a photo that it's broken and wo t refund me you can't speak to anyone it is all emails so I am now going trading standards and citizens advice to get my money back as they have refused me A refund there customer service is shocking if you won't my advice don't use this company they are shocking they have cost me money and time and don't won't to helpe at all there good at takin your money that's about it”

Helpful Report

Posted 4 years ago

“Power Tools Direct Order #1000329693 The above order was delivered 14 Oct 2021 @ 12:37 Hrs. On opening the package I noticed that the packaging had been damaged. Parts of the router had pierced the side of the plastic wrapped packaging and was sticking out of the box. On observing the damage to the router my opinion is that it has been dropped or had something heavy dropped on to it. The evidence supporting this opinion is: - 1. The sturdy aluminium router base plate casting has been cracked, along with damage to its plastic slip pad. 2. The aluminium casting of the parallel guide has been fractured into two pieces and is not serviceable. 3. There are many pieces of fractured plastic trims in the packaging with the router. I wish to return the order for a full refund at Power Tools expense. I attach 11 photos of the shipment taken during opening the package and security cam of the delivery. Power Tools Direct have not responded to any of my communications so unable to return the package.”

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Posted 4 years ago

“Products arrived as expected :)”

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Posted 4 years ago

“The price for the tool was very good. Also delivery was a godc price and very quick. Will shop again here.”

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Posted 4 years ago

“Good product and delivery”

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Posted 4 years ago

“The service was perfect and updated the customer thanks to power tools.”

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Posted 4 years ago

“Great range of products”

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Posted 4 years ago

“good service,delivered promptly”

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Posted 4 years ago

“Fantastic service and very good prices. Fast delivery and packaged well.”

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Posted 4 years ago

“Order lost in post was replaced straight away. Excellent. Thank you.”

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Posted 4 years ago

“Very good service.”

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Posted 4 years ago

“Excellent service from ordering to deliver”

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Posted 4 years ago

“Brilliant service and prompt thx guys”

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Posted 4 years ago

“Goods delivered promptly and as expected. An order acknowledgement would have eased my worries though.”

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Posted 4 years ago

“Good value good delivery time will be buying again.”

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Posted 4 years ago

“Items as described and good delivery time . Happy to use again .”

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Posted 4 years ago

“Have not receved it yet”

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Posted 4 years ago

“5 STAR PRODUCT AND SERVICE”

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Posted 4 years ago

“Very good seller 🙂 thank you”

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Posted 4 years ago

“Ordered Firmahold brad nails & gas. Great price. Spot on communication. Prompt delivery. Thank you Power Tools Direct. Will continue to order from yourselves.”

Helpful Report

Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,646 reviews