Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,646 Reviews

93 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time and as ordered - battery in use and giving good service”

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Posted 4 years ago

“Grand...........”

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Posted 4 years ago

“Excellent service, item as described, prompt delivery of large item ordered”

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Posted 4 years ago

“I received a sealey tool trolley, which was damaged and broken, contacted them by email and they were quick to sort the problem out... I was told the trolley came straight from manufacturer... so not power tools direct at fault but there customer services was good.”

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Posted 4 years ago

“Thanks 👍 I'm happy!”

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Posted 4 years ago

“Great price great service”

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Posted 4 years ago

“I ordered my Sealey Combination ladder on Tuesday, received it on Wednesday and reported to Power Tools Direct the same day that the support legs were not the width as advertised. Power Tools Direct took this up with the supplier and I received replacement support legs on Friday!! Great service.”

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Posted 4 years ago

“Disappointed that something ordered Wednesday 6/10 @09:09 was not dispatched until the following Monday afternoon, but maybe we expect too much - first world problems I know :o)”

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Posted 4 years ago

“Needed a couple of trestle type supports for my Kitchen worktops while Icut out for the sink etc. Great, robust items just the ticket !”

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Posted 4 years ago

“Brilliant!! Will definitely use again”

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Posted 4 years ago

“Would definitely use the company again”

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Posted 4 years ago

“Excellent service, thank you.”

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Posted 4 years ago

“Gosia from Sales at Power Tools Direct, was very prompt in responding to my query on availability. She gave good advise to ensure that we would know when the item was back in stock. Once the item was in stock, ordering was easy and delivery prompt. Well done!”

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Posted 4 years ago

“Excellent Service good price and delivered promptly”

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Posted 4 years ago

“Speedy delivery and a good price for the item I purchased”

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Posted 4 years ago

“Ordered and delivered no fuss no issues, works for me....”

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Posted 4 years ago

“I received my item, a generator, £300. I realised that it wasn't powerful enough, i was given wrong information by the company just before buying it. Contacted Power Tools and send it back, stating that i wouldn't need another but a refund. The currier came to my place a couple of weeks later, I sent the item back. Since I had a few conversations and email, requesting my refund, then they stopped replying to me. 3 months later I have no generatoe, no money back and no communication. I will contact them on Monday 19th of October 2021 on my last attempt to recup my money then I will have to resolve it via legal way. Very disappointed. Customer Service 0”

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Posted 4 years ago

“Good. Again. In all departments. Well done”

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Posted 4 years ago

“Clear website, PayPal payment, excellent price and good quality item delivered next working day - what's not to like?”

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Posted 4 years ago

“Goods not arrived. Can’t call them and customer service via email isn’t the best”

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Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,646 reviews