Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,316 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,316 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted an Irwin 3mm Marples M373 chisel for weeks. Saving £9 I had the chisel on my bench 3 days later. Next day delivery is an option. I chose to save money. Thanks Power Tooled Direct.”

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Posted 4 years ago

“Have been waiting for delivery 2 weeks after they didn't know what was my order”

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Posted 4 years ago

“Unfortunately lacking communication skills, very poor on this company‘s behalf ended up going to my bank to get my money back, would I buy from them again definitely not. Stop using poor excuses whenever you take people money, when a full refund was requested”

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Posted 4 years ago

“Excellent Service from order to delivery.”

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Posted 4 years ago

“Damaged items Can’t talk to anyone Description not correct, totally wrong No help for a busy business Won’t order again”

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Posted 4 years ago

“Very good service delivery in two days product in good condition as stated and reasonable packaging”

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Posted 4 years ago

“Great product delivered quickly”

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Posted 4 years ago

“Wide range of tools. Easy to order. Purchase arrived within a couple of days.”

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Posted 4 years ago

“The products purchased were excellent and prices very competitive would be more than happy to reccomend and use again”

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Posted 4 years ago

“The item arrived late after problems with the courier. There is no way to speak to this company on the phone despite emailing and asking for a call back. Whilst the item itself is as described, the packaging was severely damaged with some parts being handed to me separately, thankfully everything was still there. Slow responses to emails made a stressful situation worse.”

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Posted 4 years ago

“Cant believe how unprofessional they are. Cant comment on the quality of product ordered as we never received them. Ten days on the order scheduled for delivery in 3 to 5 days was still not sent. No update given or communication and when eventually they responded to our emails they said they are busy and the items are in their warehouse tracking through the system or words to that effect. Appalling service. They were quick to take payment though. Would never use them again.”

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Posted 4 years ago

“Goods as ordered but unfortunately had to chase order and weren't despatched for nearly two weeks.”

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Posted 4 years ago

“3-5 days delivery is more like 10-12 days. Products all great but don't order if you need them in a hurry.”

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Posted 4 years ago

“Their pricing is reasonably competitive. That's the good news. Their customer service is appalling, Communication is appalling, delivery charge quite pricey but their lead-times for delivery appalling. You can't speak to anyone as all communication is by email which takes ages for them to respond. I've taken the steps to remove them from my list of suppliers as everything I've purchased can be sourced elsewhere.”

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Posted 4 years ago

“Delivery took longer than stated”

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Posted 4 years ago

“Good pricing. Let down by late delivery.”

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Posted 4 years ago

“Excellent delivery with a small part missing from box but after an email missing part arrived 2 days later.”

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Posted 4 years ago

“Prompt dispatch. Safe early delivery. Great service. Thank you.”

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Posted 4 years ago

“Very helpful and good at replying Will use again”

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Posted 4 years ago

“Good quality and fast delivery”

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Posted 4 years ago

Power Tools Direct is rated 4.5 based on 14,316 reviews