Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,317 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,317 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish. Selling items they don’t have and no customer service Bought online to complete a job the following weekend as was the cheapest and had free delivery over £75. After 4 days of radio silence emailed asking for an eta and the following day I received a cancellation of half of the order as they didn’t have it in stock ( even though it was in stock when I bought it. Nothing about when the rest of the order would be delivered! Can’t ring them as the number is just a recorded message telling you to email them. Now having to put the work back a week which is annoying so have cancelled the rest of the order and my account as I will not use them again as they are clearly offering for sale items they don’t actually have and then trying to buy them in. You know what they say about buying cheap…….”

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Posted 4 years ago

“Great service will use again”

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Posted 4 years ago

“Ordered 250 mm screws which were delivered when quoted and price was ok”

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Posted 4 years ago

“Good Service Just what i ordered Thanks”

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Posted 4 years ago

“Good price, good stuff. What's not to like?”

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Posted 4 years ago

“Cheaper wrong item arrived, had to take back as we were in the area, problem getting it swapped for the original one ordered said it was distribution warehouse which is where it came from. Address all over the postage item. Eventually got my order as needed for that weekend.”

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Posted 4 years ago

“Excellent all round service. The item was competitively priced, online ordering was straightforward and without problems. Delivery was quick and the item arrived undamaged. I would highly recommend Power Tools Direct and will use them again in the future.”

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Posted 4 years ago

“Excellent delivery arrived before the text message”

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Posted 4 years ago

“Very good..”

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Posted 4 years ago

“1st Item arrived damaged. however after contacting customer service item was replaced with a new one, excellant service, Manufacturers need to do something with the packaging, as the polystyrene they use is not up to the job.”

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Posted 4 years ago

“Took a week to be notified of out of stock items. A week on from that and my order is still not dispatched. Customer services are next to useless and cannot or will not give updates on dispatch or other issues. I would avoid powerfoolsdirect at all costs. They don't deserve even the one star I've given.”

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Posted 4 years ago

“Great product at an excellent price.”

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Posted 4 years ago

“Good price and great service”

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Posted 4 years ago

“Boots are very comfortable and light”

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Posted 4 years ago

“First time customer, originally had small problem with delivery. Living on Isle of Wight delivery depends on weather, just had wind speeds 124.5 mph. Very pleased with quality, cost and customer sales. Will hopefully use again.”

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Posted 4 years ago

“brilliant company to deal with good communications and bend over backwards to offer one of the best services around”

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Posted 4 years ago

“I ordered the Clarke CRS400 Rotary Soil Sieve which I am very pleased with. Delivery was within 2 days. Highly recommend the sieve and the company”

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Posted 4 years ago

“I ordered from Power Tools direct for the first time and was extremely pleased with the service received... The ordering process was easy and delivery was as promised. The items ordered, fence post extensions, were of very good quality and as described.... Will definitely use, and recommend, again.”

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Posted 4 years ago

“Couldn't find it cheeper anywhere els postage was fast and direct Just what i needed makes the kind of joinery I like to make a lot easer with a better finish”

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Posted 4 years ago

“Product delivered on time and well-packaged. Thankyou”

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Posted 4 years ago

Power Tools Direct is rated 4.5 based on 14,317 reviews