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Power Tools Direct Reviews

4.5 Rating 13,836 Reviews
93 %
of reviewers recommend Power Tools Direct
4.5
Based on 13,836 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Customer Service
3.2 out of 5
Read Power Tools Direct Reviews
Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025
Ashley Thomason
Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 5th March 2024
Robin Bailey
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 22nd November 2023
Razvan
38
Anonymous
Anonymous  // 01/01/2019
They were very courteous and apologetic on the phone when the item didn't arrive on site when stated and they did do the chasing and informed me well of progress. However, the item arrived 4 days later than planned and casing of the transformer was quite badly buckled, didn't send it back as it did work ok, which it should for a new unit and due to the delay getting it there I couldn't afford to send it back
Helpful Report
Posted 12 years ago
Hi Graham, I am sorry to hear that the service was far from ideal on this occasion. We did ship the item on the earliest next day service possible, but it seems that for some reason the carrier held it at their depot for a day, which took us into the weekend. On Monday they did try and deliver, but this was outside normal opening hours. The parcel was finally delivered first thing Tuesday. So they proper messed things up for us I'm afraid. I have refunded you the shipping cost, as some compensation and apologise for the inconvenience you were caused by this far from normal experience, kind regards, Simon
Posted 12 years ago
Ordered Colron Refined Teak Oil and received Ronseal Teak Oil instead. Customer Service have so far been helpful
Helpful Report
Posted 12 years ago
Hi Martin, sorry for the error and any inconvenience caused. You may keep the incorrect product sent in case you are able to make use of it.
Posted 12 years ago
Power Tools Direct is rated 4.5 based on 13,836 reviews