Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,275 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,275 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product; good value for money; good delivery. I would have appreciated the item being wrapped better. I purchased a LONG HANDLED BORDER TROWEL. Just a bin-liner wound around it was insufficient and it came crashing THROUGH my letterbox, down on a tiled floor. I suggest that the steel blade could have been wrapped in some cardboard before the black plastic was applied. Having said that, I would buy from you again! Hope this is a helpful comment... it’s meant to be!!! —Thanks!”

Helpful Report

Posted 4 years ago

“Profesional company. I bought a garage ceramic fan heater from them.”

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Posted 4 years ago

“After reading the reviews I was nervous about ordering - but the price was great so I took a gamble. I paid by credit card as an extra protection. The really need to up their game on the administration side 1) Make sure a confirmation window is displayed after you have paid and 2) follow up with a confirmation email - automated so people don't think they are being scammed. They did reply to my email very quickly when I contacted them to check that my order had actually been received. I hesitated about buying because of this so they are probably losing sales because of it. HOWEVER THAT BEING SAID my items arrived within three days, packaged well, undamaged and exactly what I needed for a fraction of the cost from anywhere else.”

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Posted 4 years ago

“I ordered something and got it when i was told i would get it!”

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Posted 4 years ago

“Arrived within the specified time,prices are good will certainly will use company again”

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Posted 4 years ago

“We received what we ordered within the specified time so reliable and will use again.”

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Posted 4 years ago

“great tool made my life much more enjoyable easy to use good value and delivered on time”

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Posted 4 years ago

“Keen pricing and relatively fast free delivery, all ok for me.”

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Posted 4 years ago

“Unfortunately the item didn't come on time got lost somewhere. Informed seller who sent out a replacement, arrived on time at no extra cost. Pleased with service and communication”

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Posted 4 years ago

“Quick delivery, tools fine, will use again.”

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Posted 4 years ago

“Power Tools direct service was good, the sip sander wasn't so good. The sanding disc wheel had nearly 2mm of wobble, too much play on the mitre guide, belt worktable locking screw to short, washers missing and generally a poor finish on some parts of the machine. I expected better from sip but its probably a machine made in China that different brands stick their name label on.”

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Posted 4 years ago

“Easy to use website. I paid for express delivery and it did come within 2 days as promised.”

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Posted 4 years ago

“Very good piece of kit. However, One accessory was missing ( combined hammer & wire brush). You have undertaken to source a replacement from the manufacturers. Good response”

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Posted 4 years ago

“Came within specified time and I was kept up to date with progress. Very impressed. Price also very competitive”

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Posted 4 years ago

“Despite the delayed delivery due to current circumstances a very good product. When contacted about expected delivery date received a prompt reply.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Goods supplied worked and arrived in good time”

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Posted 4 years ago

“Easy website to navigate through. The wooden box of the item was broken, but easily fixed. Good delivery. Will use again.”

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Posted 4 years ago

“Easy web site and delivery as expected. All good.”

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Posted 4 years ago

“Only comment is that the p and p was very high compared to the cost of the tool !”

Helpful Report

Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,275 reviews