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Power Tools Direct Reviews

4.6 Rating 13,347 Reviews
94 %
of reviewers recommend Power Tools Direct
4.6
Based on 13,347 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Could Be Better
Read Power Tools Direct Reviews
Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Power Tools Direct 5 star review on 12th May 2025
Ashley Thomason
Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 5th March 2024
Robin Bailey
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 22nd November 2023
Razvan
38
Anonymous
Anonymous  // 01/01/2019
The only complaint is the lack of an estimated delivery date.
Helpful Report
Posted 4 years ago
I think you need to make it easier for people like me to pay for stuff
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Posted 4 years ago
Slight hiccup with original delivery but it eventually arrived. Emailed company but disappointed not to receive a reply
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Posted 4 years ago
Not used yet
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Posted 4 years ago
Service good - web site not up to date if stock has run out but delivery was very quick when they got a delivery.
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Posted 4 years ago
Would have given 5 stars if their communication with me regarding my order had been clearer. In the end I paid for a delivery service if 48 hrs and it took more like 480 hrs. Their explanation - they were waiting for an item to arrive at their warehouse. My advice, they should indicate whether the item is in/out of stock.
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Posted 4 years ago
Packing could be more sturdy as there was a slight leakage but otherwise a good service, would use again, bought on line so following questions irrelevant 😀
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Posted 4 years ago
Cheaper than b&q even after delivery charge
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Posted 4 years ago
Item arrived and had leaked everywhere, made a right mess, it was not able to be used! But I emailed explaining. The next day they cake back to me and explained they had no more but arranged a full refund.
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Posted 4 years ago
The staples I ordered fitted my gun perfectly, many thanks
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Posted 4 years ago
After an initial problem with returning an unwanted item, customer service responded quickly and professionally to sort out the problem.
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Posted 5 years ago
I have had 2 separate small orders from this company . Very pleased with both. Thank you
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Posted 5 years ago
Service good. Unfortunately there was a bit of damage on the casing in transit. However this won't detract from the performance. Still assembling!
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Posted 5 years ago
Due to the circumstances a very good service. We had trouble with communication as we have call guardian on our phone line so do not receive automated phone calls. GT.
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Posted 5 years ago
service was good arrived on time
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Posted 5 years ago
Overall please with this purchase thanks.
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Posted 5 years ago
Unfortunately, despite accepting my order I received an email a couple of days later saying the product ordered was unavailable. Power tools direct refunded the money charged to my account immediately so no worries on that score. My only gripe would be that the website should be updated to reflect all items out of stock, as some where indicated as out of stock but definietly not the product i ordered. I may try again but will perhaps ring up first to see if items is really in stock
Helpful Report
Posted 5 years ago
Good delivery time. No hassle. So far tools are good.
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Posted 5 years ago
Only 4 because no one is perfect but good fast service no complaints
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Posted 5 years ago
Brilliant products and speedy delivery the only reason for not giving full stars is that the delivery costs were quite steep.
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Posted 5 years ago
Power Tools Direct is rated 4.6 based on 13,347 reviews