Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,275 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,275 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staples I ordered fitted my gun perfectly, many thanks”

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Posted 4 years ago

“After an initial problem with returning an unwanted item, customer service responded quickly and professionally to sort out the problem.”

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Posted 4 years ago

“I have had 2 separate small orders from this company . Very pleased with both. Thank you”

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Posted 4 years ago

“Service good. Unfortunately there was a bit of damage on the casing in transit. However this won't detract from the performance. Still assembling!”

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Posted 5 years ago

“Due to the circumstances a very good service. We had trouble with communication as we have call guardian on our phone line so do not receive automated phone calls. GT.”

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Posted 5 years ago

“service was good arrived on time”

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Posted 5 years ago

“Overall please with this purchase thanks.”

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Posted 5 years ago

“Unfortunately, despite accepting my order I received an email a couple of days later saying the product ordered was unavailable. Power tools direct refunded the money charged to my account immediately so no worries on that score. My only gripe would be that the website should be updated to reflect all items out of stock, as some where indicated as out of stock but definietly not the product i ordered. I may try again but will perhaps ring up first to see if items is really in stock”

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Posted 5 years ago

“Good delivery time. No hassle. So far tools are good.”

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Posted 5 years ago

“Only 4 because no one is perfect but good fast service no complaints”

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Posted 5 years ago

“Brilliant products and speedy delivery the only reason for not giving full stars is that the delivery costs were quite steep.”

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Posted 5 years ago

“Good service, quick delivery, product seems ok”

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Posted 5 years ago

“No problem with ordering or delivery of item as should be expected.”

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Posted 5 years ago

“No problems with power tools goods arrived okay. I would have given them Five stars. But due to the fact that you do not receive an Email confirming your order I was unsure if my order had gone through.”

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Posted 5 years ago

“Good service quick delivery”

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Posted 5 years ago

“Platforms are great and fit perfectly. Thank you”

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Posted 5 years ago

“Excellent order-delivery time frame.”

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Posted 5 years ago

“Good price.Delivered on time”

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Posted 5 years ago

“Good arrived before date given”

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Posted 5 years ago

“Good service in general from Power Tools. Unfortunately they couldn’t initially identify my paypal payment and didn’t answer the phones on Monday but there after very helpful. Very happy with the Clarke CML3 bike lift. Quite a lot of money for quite a lot of tool.”

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Posted 5 years ago

Power Tools Direct is rated 4.6 based on 13,275 reviews