Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,410 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went as it should”

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Posted 4 years ago

“Good price, delivery could be quicker though.”

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Posted 4 years ago

“Very happy with the Medusa generator I bought from you.only complaint is nobody to talk with on phone just now.thank you.”

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Posted 4 years ago

“Good service, on time, easy to deal with”

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Posted 4 years ago

“Excellent prompt delivery but a star deducted for lack of communication.”

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Posted 4 years ago

“The only complaint is the lack of an estimated delivery date.”

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Posted 5 years ago

“I think you need to make it easier for people like me to pay for stuff”

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Posted 5 years ago

“Slight hiccup with original delivery but it eventually arrived. Emailed company but disappointed not to receive a reply”

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Posted 5 years ago

“Not used yet”

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Posted 5 years ago

“Service good - web site not up to date if stock has run out but delivery was very quick when they got a delivery.”

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Posted 5 years ago

“Would have given 5 stars if their communication with me regarding my order had been clearer. In the end I paid for a delivery service if 48 hrs and it took more like 480 hrs. Their explanation - they were waiting for an item to arrive at their warehouse. My advice, they should indicate whether the item is in/out of stock.”

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Posted 5 years ago

“Packing could be more sturdy as there was a slight leakage but otherwise a good service, would use again, bought on line so following questions irrelevant 😀”

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Posted 5 years ago

“Cheaper than b&q even after delivery charge”

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Posted 5 years ago

“Item arrived and had leaked everywhere, made a right mess, it was not able to be used! But I emailed explaining. The next day they cake back to me and explained they had no more but arranged a full refund.”

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Posted 5 years ago

“The staples I ordered fitted my gun perfectly, many thanks”

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Posted 5 years ago

“After an initial problem with returning an unwanted item, customer service responded quickly and professionally to sort out the problem.”

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Posted 5 years ago

“I have had 2 separate small orders from this company . Very pleased with both. Thank you”

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Posted 5 years ago

“Service good. Unfortunately there was a bit of damage on the casing in transit. However this won't detract from the performance. Still assembling!”

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Posted 5 years ago

“Due to the circumstances a very good service. We had trouble with communication as we have call guardian on our phone line so do not receive automated phone calls. GT.”

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Posted 5 years ago

“service was good arrived on time”

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Posted 5 years ago

Power Tools Direct is rated 4.6 based on 13,410 reviews