Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,652 Reviews

93 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,652 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived damaged, sent photos and asked for a replacement and collect the damaged item at the same time so I wouldn't loose money taking time off work, company refused, poor customer care.”

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Posted 4 years ago

“Purchased Black and Decker GLC3630L20 cordless grass Strimmer from Power tools direct. Excellent service, competitive price, great communication and very fast delivery. Thank you”

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Posted 4 years ago

“Very professional company Would highly recommend to all. 100 %”

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Posted 4 years ago

“Quick and easy purchase. Arrived pretty quickly and as per expectations. Nicely wrapped and a good price. Happy days!”

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Posted 4 years ago

“Great company 👌 Order was processed in seconds and delivery arrived exactly as advised. Would definitely recommend this company and will use again myself”

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Posted 4 years ago

“Great product, excellent customer service !”

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Posted 4 years ago

“Good prices and fast delivery.”

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Posted 4 years ago

“Unfortunately my original order was damaged in transit. The company offered a refund or replacement. The replacement arrived within a few days.”

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Posted 4 years ago

“Paid extra for quick delivery and they delivered! Good price. I liked the fact that it was made very clear upfront that the grinder did not come with cutting discs and I purchased these these at the same time so I was not disappointed when I opened the box. Not like some other sites. Thank you. Appreciated”

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Posted 4 years ago

“bought a floor standing Clarke automotive spring compressor ( heavy ) package was poorly packed in fact DPD had to tape package heavily in order to deliver . Also qty 2 different fixing bolts were missing.... price on the other hand was competitive as was delivery lead time”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“My items were on a 3 to 5 day delivery which I received nearly 2 weeks later When I received my goods there were items missing which I was told in no uncertain terms I was a liar Which I am not happy with and will e taking the matter further”

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Posted 4 years ago

“Good value for the product. Quick and efficient posting.”

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Posted 4 years ago

“Love it thank you will definitely buy again”

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Posted 4 years ago

“Short on order , never bothered to let me know their wasn't any stock .”

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Posted 4 years ago

“Great service , price and prompt delivery. What more could you ask for??”

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Posted 4 years ago

“Metal watering can. Excellent service. Prompt delivery. Well packed. Excellent product. Competitive price.”

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Posted 4 years ago

“Easy to use, good price and quick delivery.”

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Posted 4 years ago

“Really great service, would recommend”

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Posted 4 years ago

“Easy to use website with wide range of tools available. Order process was simple and my order was delivered on time as advised. Not the first time I have used this supplier and won't be the last!”

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Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,652 reviews