Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,513 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,513 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb service. I had a small issue with one component when the metal bender I ordered arrived. Power Tools Direct immediately responded to my query and organised for the component to be replaced. Very happy and will definitely use them again. Also the price was great.”

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Posted 3 years ago

“Delivery of the product was excellent, it arrived in first-class packaging the next day, brilliant”

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Posted 3 years ago

“Pleased with product 👍”

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Posted 3 years ago

“Excellent service from start to finish,goods arrived on time,good price structure.”

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Posted 3 years ago

“First time I've used this company and I cannot fault their service. Item arrived in 2 days ahead of schedule. Recommended.”

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Posted 3 years ago

“Excellent quality, very fast delivery, highly recommended 👍”

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Posted 3 years ago

“Excellent service and quick delivery of item”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Website easy to use. Product description excellent. Prompt delivery. Excellent communication.”

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Posted 3 years ago

“The service they provide is perfect - the delivery date was quoted and was adhered to. Not used the item yet but I am sure it will be in line with expectations.”

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Posted 3 years ago

“Where dozens of companies trading on line are failing i so many aspects I’m happy to give plaudits to Power Tools Direct for 1) having the item that was listed on the website actually in stock. 2) keeping me informed of every stage of the order. 3) Despatching and delivering the item in really good time at a very reasonable delivery charge. Thank you.”

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Posted 3 years ago

“Very prompt”

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Posted 3 years ago

“Very happy with purchase”

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Posted 3 years ago

“Arrived quickly. Great price”

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Posted 3 years ago

“Very good delivery and I am going to learn to get the best use of it. I expected it sharper but I do not want accidents. Thanks”

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Posted 3 years ago

“Not a good result. I was promised delivery in three days, nothing appeared and it is impossible to contact this company by phone or e-mail. The tools eventually arrived after nearly three weeks with two items missing! This didn't matter as having waited so long we had to buy the tools from another supplier so didn't need them anyway. Having looked at website reviews,( should have done that first), this seems to be normal for this company. One reviewer has been waiting for tools since February!”

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Posted 3 years ago

“Sold me an item that wasn’t in stock although the website said it was. Then going to charge me postage for two items that relied on me having the original item. However very good at reimbursing me the value of the items I thought I was buying. Won’t be using power tools direct again I’m afraid.”

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Posted 3 years ago

“pleased with item easy assembly well made and good value”

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Posted 3 years ago

“Prompt delivery and very happy with my order”

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Posted 3 years ago

“Product is great quality and was delivered fast and efficiently”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,513 reviews