Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,296 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package arrived on the 1st date available. Brilliant service.”

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Posted 2 years ago

“Package had leaked during transit.following a couple of messages you agreed to replace the product Excellent customer service”

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Posted 2 years ago

“Paid extra for next day delivery Turns out they didn't even have the product to send”

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Posted 2 years ago

“I find it almost incomprehensible that a company could advertise a device with a 5 stroke engine?? Unless of course they have modified the engine and registered a patent??”

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Posted 2 years ago

“I placed the entire order for a whole week but still received no news. After asking, I received the package but the screws still missing. It took more than ten days after I placed the order to be told that the goods were not in stock. Refund still not received. It’s a very bad shopping experience.”

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Posted 2 years ago

“I bought a 25 litre drum of BlackJack bitumen roof paint. Power Tools direct were offering this at a great price and it was delivered promptly. Great service.”

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Posted 2 years ago

“Just bought some quality loppers at a very good price and even with the postage made a very good buy. Very pleased with these - thanks”

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Posted 2 years ago

“Order placed, order not delivered, email sent to query delivery then the order was sent next day but didn’t arrive next day. It’s due Monday over a week after it was ordered. Pushed a big job back and made my company look like fools.”

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Posted 2 years ago

“Excellent service. I would recommend.”

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Posted 2 years ago

“A********************”

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Posted 2 years ago

“I haven’t received my order and have tried to contact Power Tools Direct a number of times both by phone and email but I have not received any response.”

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Posted 2 years ago

“From orering to after sales service, this orgainsation has provided a first class service. Easy to use web site, delivery exactly as promised, and probably most important, when there was an issue with the product, the replacement was dispatched by next day delivery without any quibble.”

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Posted 2 years ago

“Although we have paid a proforma on 08.07.24 no one is answering me to say when my order will ship, this has now been 4 days and I am none the wiser as to when my goods will ship, I did need them for today. I emailed and left a voicemail.”

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Posted 2 years ago

“Prompt service”

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Posted 2 years ago

“My husband ordered a standard item Friday 5/7/24 and paid £6.95 for a courier service delivery which we mistakenly thought would be quicker. An email and SIX days later the item arrived. This is why people do not use independent companies we paid £54 (which according to their website was a reduced price) plus £6.95 postage for an item Amazon are selling for £50 and less postage for next day delivery.”

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Posted 2 years ago

“Good product at reasonable prices”

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Posted 2 years ago

“Very easy transaction. Good communication from the vendor and quick dispatch and timely delivery. Postage costs are reasonable. Happy overall”

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Posted 2 years ago

“Very pleased with power tools direct, great price and service. Was a bit slow to despatch, but otherwise very happy.”

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Posted 2 years ago

“Found what I wanted at a good price, ordered and it was delivered next day. Think the postage was a little too much though!”

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Posted 2 years ago

“Prompt accurate delivery and good prices. Thank you”

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Posted 2 years ago

Power Tools Direct is rated 4.5 based on 14,296 reviews