Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,331 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,331 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to remind them of my order when not received after 7 days.”

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Posted 3 years ago

“Received the items on time, well packaged in a jiffy bag, and were as expected. However the box they were in was damaged, hence only 4 stars.”

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Posted 3 years ago

“Three items all arrived securely, within the expected time frame for free delivery. The prices were excellent and the tools just great. Thank you”

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Posted 3 years ago

“It took a week to despatch the product, but once I contacted customer services to check they sorted it out quickly.”

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Posted 3 years ago

“Received item, but it was broken. Quick response for getting a refund. They were very helpful.”

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Posted 3 years ago

“Order placed on Saturday 5th March however it was not delivered until 10th March, despite having paid for Express Parcel delivery quoted as 2-3days! Otherwise happy with the product.”

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Posted 3 years ago

“After emailing to see if order had been sent. Received it 2-3 day's later. Otherwise all ok. Thank you.”

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Posted 3 years ago

“Thank you for the hose pipe I ordered. The delivery was disappointing being promised one day between certain hours and not arriving, then being notified it had been delivered and subsequently given a delivery date the next day! Not your fault, but the delivery company concerned has a poor reputation locally. David Hull”

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Posted 3 years ago

“Pleased with the product just a bit slow in coming”

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Posted 3 years ago

“I was not told I had to be at home for this delivery so the driver did not leave it. I then gave instructions for the item to be left in the porch so the driver left it in the garage. Other than that no problems but obviously if you do not leave an item without the owner being present it would save you a lot of extra delivery time.”

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Posted 3 years ago

“Went online, great website - found what I needed, and clicked on the "express 2-3 day delivery" - it took two weeks to arrive! but when it did, the parts were exactly as I expected and were very well packed.”

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Posted 3 years ago

“Delivered on time and a good price”

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Posted 3 years ago

“Ordered delivered just what I needed”

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Posted 3 years ago

“good service and good price (cheaper than Machine Mart)”

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Posted 3 years ago

“Quality and price is excellent but delivery not so good, I paid for 2 to 3 day express delivery and it took 10 days”

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Posted 3 years ago

“Delivery took longer than stated”

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Posted 3 years ago

“Good pricing. Let down by late delivery.”

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Posted 3 years ago

“1st Item arrived damaged. however after contacting customer service item was replaced with a new one, excellant service, Manufacturers need to do something with the packaging, as the polystyrene they use is not up to the job.”

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Posted 3 years ago

“Boots are very comfortable and light”

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Posted 3 years ago

“Everything good but did not get the 10 year garentee . Can you help thanks”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,331 reviews