PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always get my package earlier then the expected delivery date with standard shipping! I love PLT its my new favorite store. The clothes always fit me perfectly and the quality is amazing!”

Helpful Report

Posted 6 years ago

Hey there, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Chris

Posted 6 years ago

“Had some beautiful clothes. Delivery good 👍🏻 Hassle free returns & refunds. Only issue was I ordered a top and got the wrong one twice 🤔 other than that I’m very happy customer. 😊”

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Posted 6 years ago

Hey there, Thanks so much for your positive feedback. I've sent you an email to get info on the top that was wrong so we can get this looked into. Have an amazing week! Chris

Posted 6 years ago

“Everything was really great quality. Love the packaging. Everything fits really nice. I will be doing a video on the things that i got. I am just waiting for one more package that i just ordered. I am a youtuber and i can't wait to do a tryon haul. Check out my youtube channel @Alainna'slife. Happy Holidays”

Helpful Report

Posted 6 years ago

Happy holidays Candice! Looking forward to your video, hope you like the new haul! Come hit us up again soon. Chris

Posted 6 years ago

“I bought four items but only like two of them. The other two seemed a bit low quality. I will try to return them.”

Helpful Report

Posted 6 years ago

Hey there, Sorry to hear that you only liked two of the items. If you need help with returns, just head over to our returns portal at https://usprettylittlething.intelligentreturns.net to set it up. Full details on our returns policy in the USA can be found at https://www.prettylittlething.us/returns-policy. I've sent you a private message in case you need any further help. Thanks, Chris

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul. We work with our suppliers to make sure they stick to our quality control, so we always appreciate your feedback. We'll continue to work with them to make our styles even better. We've recently updated our returns process to make it super easy. You can log your returns and create a returns label via our returns portal here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 6 years ago

“♡it fast delivery price great”

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Posted 6 years ago

Hey Reyna, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Chris

Posted 6 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Bought a jumper that didn't suit me, can't afford the shipping to return it. So hopefully I can refashion it, if not into the donation bin it goes.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul. We don't currently offer free returns, so you would need to pay to return, however, it is a local returns centre, so shouldn't cost to much. Please return using a standard, trackable service to return to the below address: ReBOUND Returns, C/o Citilogistics 970 Verbena Rd Mississauga ON L5T 1T6 Love your idea of upcycling and I'm sure you'll be able to make it into something you'll love. Thanks Usman

Posted 6 years ago

“Everything came on time and they told me what was happening every step of the way! Better than I thought it would have been.”

Helpful Report

Posted 6 years ago

Hey, Glad to hear you loved shopping with us and you had a great experience. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“J'adore ce site pour le style et les prix peu chers. Mais parfois je trouve les vêtements très beaux sur le site mais un peu déçue par la qualité quand ils sont livrés ou les vêtements sont trop larges pour moi. Je suis mince aussi mais je commande du S sur le site... Les renvois sont payant aussi.. Aussi, je vous conseille de les laver avant de les porter, car les vêtements sont plein de produits chimiques (parfois les vêtements sentent mauvais et sur l'étiquette il est écrit "ne pas mettre près du feu"; risque inflammable...). Enfin je reste fidèle à PLT tout de même I love this site for style and cheap prices. But sometimes I find the clothes very beautiful on the site but a little disappointed by the quality when they are delivered or the clothes are too wide for me. I'm slim too but I order S on the site ... Referrals are also paid .. Also, I advise you to wash them before wearing them, because the clothes are full of chemicals (sometimes the clothes smell bad and on the label it is written "do not put near the fire" flammable risk ...) . Finally I remain faithful to PLT all the sam”

Helpful Report

Posted 6 years ago

Hey, Glad to hear you love our styles and site. I've passed over your feedback about the chemicals on the clothes to our buying and Quality control teams, so they can check the stock and work with our suppliers. The sizing can vary depending on the style and fitting of the clothes but we work really hard with our suppliers to keep as close as possible to our size guide, which can be found here - https://www.prettylittlething.com/size-guide We currently don't offer free returns from all countries, so you would need to pay to return to our UK warehouse or returns centre and once our warehouse log the returns back, a refund will be processed to the original payment method. If there's anything we can help with about an order, you can contact our customer service team 24/7 via our website. Thanks Usman

Posted 6 years ago

“just a lifesaver”

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Posted 6 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Excellent value for money. Always arrive quickly and look great. Thank you.”

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Posted 6 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 6 years ago

“Very fast and reliable, got the right order and very easy to take back clothes and it’s free if you take it to your local Asda.”

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Posted 6 years ago

Hi Sophie, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 6 years ago

“Never had a bad experience with PLT! Always get my parcel and if i need to return anything, i’ve always got my money back! Royalty delivery has been worth it 1000%”

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Posted 6 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“I paid for next day delivery and it was delivered 5 days late. The person who attended to my query was also very rude”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that your parcel was delivered on time and that you were spoken to in a rude manner. I will be looking into this further and making sure the necessary training is provided to the advisor who answered your query. I've sent you a private message with further info in regards to the late delivery. - Shahbaz

Posted 6 years ago

“J’aime beaucoup le fait que cette marque fabrique des vêtements toujours fidèles aux tailles indiquées sur le site. De plus, autre point positif : les pantalons sont LONGS et arrivent toujours au moins jusqu’aux chevilles (ce qui n’est pas toujours le cas avec d’autres marques). MERCI PLT !!!”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. - Shahbaz

Posted 6 years ago

“Service was quick and easy. And kept informed of delivery.”

Helpful Report

Posted 6 years ago

Hi Janey, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“PLT is my life! I love it 😍”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“everything about PLT is amazing, there’s almost always discounts and sales on so you’re getting so much for your money! only had to return a handful of times but the people are so friendly and make sure you understand the process 100%!”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 6 years ago

“Easy, happy, quick clothing”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 6 years ago

“I love all of my new clothes. They are all right size. Only 4 days to Finland. Woooweee. Thankyou very much.”

Helpful Report

Posted 6 years ago

Hi Mari, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 6 years ago

“Fast delivery and really good for returns but I always end up sending lots back, usually because it’s see-through or poor quality material.”

Helpful Report

Posted 6 years ago

Hi, Glad to hear you're happy with the delivery/returns service that we have in place and I'm sorry to hear that some of the items you receive are see-through or made poorly. I've sent you a private message in regards to this. - Shahbaz

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews