PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my clothes❗️Shipping was fast and came earlier than expected”

Helpful Report

Posted 6 years ago

Hey Kalyn, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 6 years ago

“Always perfect!! Good delivery and amazing clothes!!!”

Helpful Report

Posted 6 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 6 years ago

“Always delivered on time”

Helpful Report

Posted 6 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“I love PLT! The prices are cheap, they have good quality and my delivery always comes before the expected date! Let’s not forget the adorable packaging it comes in aswell! 🤩”

Helpful Report

Posted 6 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Sizes are very unrealistic and vary from item to item”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your haul wasn't on point. I've passed this on to our buying teams to look into the sizing and work with our suppliers to make sure they stick close to our size guide. Whilst we aim to get as close as possible to our size guide for all our sizes, however, this can vary depending on the style and fitting of the item. Thanks Usman

Posted 6 years ago

“Always get orders on time. Always get refunds correctly and there’s always a discount code!!!! Love PLT”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 6 years ago

“I always get my package on time. The customer service is brilliant and they resolve my issues promptly. Thank you and I will defiantly be spending more money with you”

Helpful Report

Posted 6 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Pefect little jacket....very happy will buy in the near future...”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback. Glad to hear you loved your haul. Thanks Usman

Posted 6 years ago

“Arrived in super speedy time excellent service.. Ordered 3 tops for my 15 year old size 8 daughter. 😂. One was too big for my chunky mum bod, the other 2 were that small wouldn't even go over head head, actually y thought they were free material samples, you know the ones you order to choose your new curtains... Ridiculous sizing.”

Helpful Report

Posted 6 years ago

Hey, I'm really sorry to hear the sizes were all over the place. I've passed this over to our buying teams, so they can double check the measurements and speak to our suppliers, to make sure they are sticking to our size guides. We aim to stick to our size guide as much as possible, however, sizes can vary depending on the fitting and styling of the items. Please return the items back to us, using our free returns label over the post office counter and our warehouse will get a refund processed to the original payment method once they log them back. If there's anything we can help with, our customer service team can be contacted 24/7 via our website. Thanks Usman

Posted 6 years ago

“I always get my package earlier then the expected delivery date with standard shipping! I love PLT its my new favorite store. The clothes always fit me perfectly and the quality is amazing!”

Helpful Report

Posted 6 years ago

Hey there, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Chris

Posted 6 years ago

“Had some beautiful clothes. Delivery good 👍🏻 Hassle free returns & refunds. Only issue was I ordered a top and got the wrong one twice 🤔 other than that I’m very happy customer. 😊”

Helpful Report

Posted 6 years ago

Hey there, Thanks so much for your positive feedback. I've sent you an email to get info on the top that was wrong so we can get this looked into. Have an amazing week! Chris

Posted 6 years ago

“Everything was really great quality. Love the packaging. Everything fits really nice. I will be doing a video on the things that i got. I am just waiting for one more package that i just ordered. I am a youtuber and i can't wait to do a tryon haul. Check out my youtube channel @Alainna'slife. Happy Holidays”

Helpful Report

Posted 6 years ago

Happy holidays Candice! Looking forward to your video, hope you like the new haul! Come hit us up again soon. Chris

Posted 6 years ago

“I bought four items but only like two of them. The other two seemed a bit low quality. I will try to return them.”

Helpful Report

Posted 6 years ago

Hey there, Sorry to hear that you only liked two of the items. If you need help with returns, just head over to our returns portal at https://usprettylittlething.intelligentreturns.net to set it up. Full details on our returns policy in the USA can be found at https://www.prettylittlething.us/returns-policy. I've sent you a private message in case you need any further help. Thanks, Chris

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul. We work with our suppliers to make sure they stick to our quality control, so we always appreciate your feedback. We'll continue to work with them to make our styles even better. We've recently updated our returns process to make it super easy. You can log your returns and create a returns label via our returns portal here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 6 years ago

“♡it fast delivery price great”

Helpful Report

Posted 6 years ago

Hey Reyna, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Chris

Posted 6 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Bought a jumper that didn't suit me, can't afford the shipping to return it. So hopefully I can refashion it, if not into the donation bin it goes.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul. We don't currently offer free returns, so you would need to pay to return, however, it is a local returns centre, so shouldn't cost to much. Please return using a standard, trackable service to return to the below address: ReBOUND Returns, C/o Citilogistics 970 Verbena Rd Mississauga ON L5T 1T6 Love your idea of upcycling and I'm sure you'll be able to make it into something you'll love. Thanks Usman

Posted 6 years ago

“Everything came on time and they told me what was happening every step of the way! Better than I thought it would have been.”

Helpful Report

Posted 6 years ago

Hey, Glad to hear you loved shopping with us and you had a great experience. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“J'adore ce site pour le style et les prix peu chers. Mais parfois je trouve les vêtements très beaux sur le site mais un peu déçue par la qualité quand ils sont livrés ou les vêtements sont trop larges pour moi. Je suis mince aussi mais je commande du S sur le site... Les renvois sont payant aussi.. Aussi, je vous conseille de les laver avant de les porter, car les vêtements sont plein de produits chimiques (parfois les vêtements sentent mauvais et sur l'étiquette il est écrit "ne pas mettre près du feu"; risque inflammable...). Enfin je reste fidèle à PLT tout de même I love this site for style and cheap prices. But sometimes I find the clothes very beautiful on the site but a little disappointed by the quality when they are delivered or the clothes are too wide for me. I'm slim too but I order S on the site ... Referrals are also paid .. Also, I advise you to wash them before wearing them, because the clothes are full of chemicals (sometimes the clothes smell bad and on the label it is written "do not put near the fire" flammable risk ...) . Finally I remain faithful to PLT all the sam”

Helpful Report

Posted 6 years ago

Hey, Glad to hear you love our styles and site. I've passed over your feedback about the chemicals on the clothes to our buying and Quality control teams, so they can check the stock and work with our suppliers. The sizing can vary depending on the style and fitting of the clothes but we work really hard with our suppliers to keep as close as possible to our size guide, which can be found here - https://www.prettylittlething.com/size-guide We currently don't offer free returns from all countries, so you would need to pay to return to our UK warehouse or returns centre and once our warehouse log the returns back, a refund will be processed to the original payment method. If there's anything we can help with about an order, you can contact our customer service team 24/7 via our website. Thanks Usman

Posted 6 years ago

“just a lifesaver”

Helpful Report

Posted 6 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Excellent value for money. Always arrive quickly and look great. Thank you.”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 6 years ago

“Very fast and reliable, got the right order and very easy to take back clothes and it’s free if you take it to your local Asda.”

Helpful Report

Posted 6 years ago

Hi Sophie, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews