PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Heather responded to my enquiry around 10 minutes after I had sent it. She apologised for the delay in my parcel, refunded me my original delivery charge and was also able to find an update on my parcel and when it’s due to be delivered and sent me over a tracking link. All in all a happy and satisfied customer, I understand there are sometimes delays so glad it’s only a day late!”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 6 years ago

“Thrice i have bought stuff from them,the quality is always on the cheap stuff and have had to return them all three times. Definitely not impressed by their now quality, their stuff are not the same as the images on their website quality wise.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you've not been loving your hauls. We work hard with our suppliers to make sure all our garments live up to our expectations and standards. We use professional photographers and studio lighting to make sure the images on site reflect the items as accurately as possible. If you have any queries, our customer services team are available 24/7 via our website or social media help pages. Thanks Usman

Posted 6 years ago

“Excellent delivery service. Vip is the best. Love my look and so afford always an offer in hand. Love everything about PLT”

Helpful Report

Posted 6 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“All that glitters isn't gold - it's often cheap and falls apart quickly! REVIEW: I bought the Brown Borg oversized belted coat recently and the lining started ripping after 2 weeks (conveniently after the returns window). They really demonstrated how they value fast fashion over quality and returning customers. It's unlikely I'll shop there after this experience”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear this happened. It's not what you expect when you shop with us. I can see a member of our team has been in touch with you, asking for a bit more information to help get this sorted for you. If there's ever anything we can help with, our customer service team are 24/7 and you can get in touch via our website or our social media help pages. Thanks Usman

Posted 6 years ago

“Quick delivery, cute top, sizing maybe a bit off but that’s expected with shopping online”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Quick shipping, sizing just as described! Awesome quality! Couldn’t be better! Never had any problems! Will shop again 💕”

Helpful Report

Posted 6 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 6 years ago

“Delivery was awful! Had an important event to go to and was hopeful for next day delivery as this is what I had PAID FOR! however it never came the next day and I therefore had nothing to wear. An utter shame- the clothes didn’t end up coming until the day after it was supposed to.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order didn't land as soon as you expected. I've had a look into what happened and the order was placed after our cut off time, so the order was delivered on the next day. You can see the expected date at the checkout with the various delivery methods we have available, so you'll know when it should be delivered before placing an order. Thanks Usman

Posted 6 years ago

“Love the things the sell, I order off here all the time I love the hoodies and sweatshirts”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

“Ordered a oversized sweatshirt loved it and delivered within 2 days”

Helpful Report

Posted 6 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 6 years ago

“I order 2 pair of heels in a size 9 & they 2 size 7.”

Helpful Report

Posted 6 years ago

Hey Kiana, Sorry for the confusion over our sizes. As we're UK based, all our items are labelled in UK sizes, however, this would be the equivalent to the US sizes ordered on site. So if you ordered a US size 9 on our US site, the heels would be labelled as a UK size 7. You can view more of our size guide here - https://www.prettylittlething.com/size-guide If you still don't love your heels, you can return them back to us using our returns portal to create a returns label, which can be found here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 6 years ago

“Clothes were cheaply made , non of the things fit me”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul. We work with our suppliers to make sure we offer the best whilst keeping the prices as competitive as we can. If you have any issues with the sizing, you can refer to our size guide here - https://www.prettylittlething.com/size-guide If you're still not in love with your threads, we've recently updated our returns process to make it even easier to return using out returns label, which can help to speed up any refunds. Thanks Usman

Posted 6 years ago

“Shipping was quick. Quality was good and returning what didn’t work for me was extremely easy...”

Helpful Report

Posted 6 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 6 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 6 years ago

“Shipping was pretty quick it didn’t take long to receive my order. Very satisfied!”

Helpful Report

Posted 6 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 6 years ago

“Hreat prices, good quality clothing. My only complaint. SHIPPING charges!”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for spreading the love with your positive feedback! We try to keep the shipping charges as low as we can and we constantly review them to make sure they're as low as we can get them. Thanks Usman

Posted 6 years ago

“I’m absolutely in love with the pieces I’ve recently gotten and the quality for the price is outstanding! And with all the discounts I have shopped there way more than I should do 😂”

Helpful Report

Posted 6 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“PLT has a lot of things that look cute. LOOK. they don't feel cute and sometimes the material is terrible, the sizing is off on pants/ dresses. Some tips are to read the type of fabric, anything made of polyester (which is most of their stuff) gives a very snug fit. Items made of cotton are usually good. I order from the U.S. so the shipping and returns are good timing.”

Helpful Report

Posted 6 years ago

Hey Kayla, Glad to hear you love our styles and our delivery services. We work with our suppliers to make sure we stick as close to our size guide as possible, however, this can vary depending on the fitting and style. If any of the items vary too much, drop our customer service team a message and we can make sure we look into them with our suppliers to make sure the fitting it correct. Our customer service team is here 24/7. so you can reach out to them via our website or social media pages at a time that's best for you. Thanks Usman

Posted 6 years ago

“At first i was disappointed by my parcel being undelivered but as soon as i let the PLT help team know of my situation my parcel was delivered within a very short time period of less than 4 days! All thanks to Mia, Leah, Holly H , Sophie B, Hass and Zee☺️ I would definitely recommend Pretty Little Thing!!”

Helpful Report

Posted 6 years ago

Hey, Glad we helped, we know you’ll have looked unreal in your new outfit. Come check out our new in again soon. Thanks Usman

Posted 6 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“I ordered a onesie and it cost me £17, when it arrived it came with a massive hole from the knee up to my groin where it wasn’t even stitched, The fabric was as good as the image either and I wasn’t pleased with the overall product for £17 I’d be happy to pay £8 max for what it was. I didn’t think there was any point returning it as I can sew so I fixed it and saved myself the stress of waiting for a refund because I’m pretty sure it would have took longer for the refund than it would be to fix it myself. But all in all it shouldn’t have even been sent in that state, I’m pretty dissatisfied and disappointed considering it was my first ever purchase from pretty little thing and I’m afraid it will be my last purchase unless there’s a big improvement.”

Helpful Report

Posted 6 years ago

Hey Lori, I'm sorry to hear how you received the onesie and completely understand where you're coming from. This isn't an acceptable way for clothes to be sent out, so we'll look into what happened internally, to reduce the chances of this happening in the future. I've sent you a message with a bit more info on what I can do to get this sorted for you. Thanks Usman

Posted 6 years ago

“I return to items to the value of £14 I had an email to say you had recieved the items and I would receive a refund I'm still waiting and when I spoke to virtual thing told me to get the receipt I sent them back wich was asda I threw it away when i had an email to say you had recieved them and my refund was going to be processed bug i still havent received it. Iv never had a problem before until now”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you've not been able to locate your refund. I'll be able to help you with this. I've sent you a private message asking for a bit more info, so I can find your order and check the refund. Thanks Usman

Posted 6 years ago

“I ordered 2 pieces they sent them both in the wrong size I had to pay someone to alter both of them cuz I didn’t have time to send them back I will never order from them again”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't receive the sizes you wanted. I've not been able to find your order with the details, so I've sent you a message asking for a bit more info, so I can look into what happened. Thanks Usman

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews