PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had no problems with my purchase and delivery. Thank you.”

Helpful Report

Posted 6 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 6 years ago

“Ordered next day delivery and it still hasn’t arrive two days later, appalling service! Also I have payed twice for next day delivery for the year as it would let me click next day delivery for free the next time after buying.”

Helpful Report

Posted 6 years ago

Hey, I'm sorry to hear your order hasn't landed as fast as you expected. Due to the current sales and large volume of orders, our royalty and next day delivery can take up to 72 hours to be delivered. This will be shown at the checkout when you select the delivery method, so you would know the expected delivery date before the order was placed. Once our sales volume return back to normal, our regular delivery service will be back up and running. I've taken a look at your account and can only find one order where royalty delivery was purchased. Please could you let us know the order number it was purchased on and we'll get this sorted for you. Thanks Usman

Posted 6 years ago

“I have been purchasing from oretty little thing for the past 3 years. Recently they did not send me my past 2 orders. First they sent my order to the wrong address in Dubai instead of Paris, and then For the second order they claim it takes 30 days to ship from UK to Paris! 250€ later i still do not have any of my orders. There is no real customer service! They just keep on sending you robotic messages , every-time with a different representative. Super annoying. Last time i buy from them.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your orders haven't landed with you. I've taken a look into both your recent orders to see what happened and can see you selected a different country compared to the rest of the address. As the UAE was entered as the country, the orders were sent to Dubai, however, they are both being returned back to us, as the rest of the address doesn't match. I've arranged for the items on both orders to be refunded back to the original payment methods and they'll show back in the account by the end of 11/12/19 at the latest. If you do want to order the items again, please ensure the correct country is entered, as we are unable to change the address for an order once it has been placed. Thanks Usman

Posted 6 years ago

“I ordered a size 9 in my heels, but I received a size 7. They can’t fit I need a refund. That’s all”

Helpful Report

Posted 6 years ago

Hey, Sorry for the confusion with our shoe sizes. As we're a UK based company, our items are labelled in UK sizes but this would be the equivalent to the size ordered on site. For example, a US size 9 would be labelled UK size 7. If the heels still don't fit, please return them back to us using our returns portal and a refund will be processed back to the original payment method. Thanks Usman

Posted 6 years ago

“Rubbish quality never matches the image on the website most of the tops and leggings are so thin that they are see through amount of times I’ve had to return is a joke. Bought a coat for £40 once and it started ripping apart 2 weeks after I had it.”

Helpful Report

Posted 6 years ago

Hey, I'm sorry to hear you've not loved shopping with us. I've passed over your feedback to our buying teams, so they can work with our suppliers to improve on the stock, whilst keeping our prices low. I've dropped you an email asking for a bit more information about the coat that ripped, so we can get this sorted for you. Thanks Usman

Posted 6 years ago

“I love the products everything”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Quality and sizing always perfect I am a size 14 everything always fitted perfectly. Pricing amazing not too expensive and always have a sale... I have experienced returning an item never a problem and refund received within 6 days”

Helpful Report

Posted 6 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Everything was perfect!”

Helpful Report

Posted 6 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“I have free next day delivery, Ordered by the cut off time of 10pm. 2 days later no tracking still, finally messaged to be told sorry it will be here tomorrow, still not here, sorry it will take another 5 days at least as you ordered by 10.01pm. but on tracking it says it should have arrived next day. Which clearly it didn't. Very disappointing, will not use PLT again.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order hasn't landed with you. I totally get where you're coming from as it should have been delivered a while ago. I've taken a look into the order and can see the order was placed just after our cut off time, which caused a delay by a day and it was then held up at the couriers depot. I've passed this on to our logistics team to look into the delay with the courier and see what we can do to stop this from happening in the future. Thanks Usman

Posted 6 years ago

“Heather responded to my enquiry around 10 minutes after I had sent it. She apologised for the delay in my parcel, refunded me my original delivery charge and was also able to find an update on my parcel and when it’s due to be delivered and sent me over a tracking link. All in all a happy and satisfied customer, I understand there are sometimes delays so glad it’s only a day late!”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 6 years ago

“Thrice i have bought stuff from them,the quality is always on the cheap stuff and have had to return them all three times. Definitely not impressed by their now quality, their stuff are not the same as the images on their website quality wise.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you've not been loving your hauls. We work hard with our suppliers to make sure all our garments live up to our expectations and standards. We use professional photographers and studio lighting to make sure the images on site reflect the items as accurately as possible. If you have any queries, our customer services team are available 24/7 via our website or social media help pages. Thanks Usman

Posted 6 years ago

“Excellent delivery service. Vip is the best. Love my look and so afford always an offer in hand. Love everything about PLT”

Helpful Report

Posted 6 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“All that glitters isn't gold - it's often cheap and falls apart quickly! REVIEW: I bought the Brown Borg oversized belted coat recently and the lining started ripping after 2 weeks (conveniently after the returns window). They really demonstrated how they value fast fashion over quality and returning customers. It's unlikely I'll shop there after this experience”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear this happened. It's not what you expect when you shop with us. I can see a member of our team has been in touch with you, asking for a bit more information to help get this sorted for you. If there's ever anything we can help with, our customer service team are 24/7 and you can get in touch via our website or our social media help pages. Thanks Usman

Posted 6 years ago

“Quick delivery, cute top, sizing maybe a bit off but that’s expected with shopping online”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Quick shipping, sizing just as described! Awesome quality! Couldn’t be better! Never had any problems! Will shop again 💕”

Helpful Report

Posted 6 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 6 years ago

“Delivery was awful! Had an important event to go to and was hopeful for next day delivery as this is what I had PAID FOR! however it never came the next day and I therefore had nothing to wear. An utter shame- the clothes didn’t end up coming until the day after it was supposed to.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order didn't land as soon as you expected. I've had a look into what happened and the order was placed after our cut off time, so the order was delivered on the next day. You can see the expected date at the checkout with the various delivery methods we have available, so you'll know when it should be delivered before placing an order. Thanks Usman

Posted 6 years ago

“Love the things the sell, I order off here all the time I love the hoodies and sweatshirts”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

“Ordered a oversized sweatshirt loved it and delivered within 2 days”

Helpful Report

Posted 6 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 6 years ago

“I order 2 pair of heels in a size 9 & they 2 size 7.”

Helpful Report

Posted 6 years ago

Hey Kiana, Sorry for the confusion over our sizes. As we're UK based, all our items are labelled in UK sizes, however, this would be the equivalent to the US sizes ordered on site. So if you ordered a US size 9 on our US site, the heels would be labelled as a UK size 7. You can view more of our size guide here - https://www.prettylittlething.com/size-guide If you still don't love your heels, you can return them back to us using our returns portal to create a returns label, which can be found here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 6 years ago

“Clothes were cheaply made , non of the things fit me”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul. We work with our suppliers to make sure we offer the best whilst keeping the prices as competitive as we can. If you have any issues with the sizing, you can refer to our size guide here - https://www.prettylittlething.com/size-guide If you're still not in love with your threads, we've recently updated our returns process to make it even easier to return using out returns label, which can help to speed up any refunds. Thanks Usman

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews