Name: PrettyLittleThing.com
Rating: 2.59

“Having a hard tine trying to return the item”

Posted 6 years ago

Hey, I'm sorry to hear you're having trouble returning item. You can log your returns on our returns portal here - https://usprettylittlething.intelligentreturns.net/main/landing It'll let you create a returns label, which you can print off and attach to the returned parcel. It's fully trackable, so you can keep an eye on them as they make there way back to us. Thanks Usman

Posted 6 years ago

“First time using PTL, I really loved the product and had no problem with the service. Delivery was quick which I loved too.”

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Posted 6 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 6 years ago

“Got some great bargains. Delivery came earlier than than stated so that was brill. All clothes true to the picture and accurately sized. This was my second order and Will now be my go to online order shop for outfits when I can’t get to the shops ! Fab!”

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Posted 6 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Delivery was an absolute disgrace every time I order and pay for next day delivery you send my order 3/4 days after! Seriously need to sort your website out and alert customers when your delivery’s will be delayed and NOT take next day delivery payment knowing the delivery won’t arrive the next day!”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your orders haven't been landing with you in time. I've taken a look into what happened and can see there's been a few different issues with the driver, so I've raised this directly with the Depot manager. They'll speak to the driver to get to the bottom of the delays and work to reduce the chances of this happening in the future. Thanks for your continued patience whilst we work to get this sorted. Thanks Usman

Posted 6 years ago

Hey, Sorry to hear your orders haven't been landing with you in time. I've looked into this and can see the issue has been with the driver. I've raised this directly with depot manager, so they can speak to the driver and get to the bottom of the issues. Thanks for your continued patience as we get this sorted. Thanks Usman

Posted 6 years ago

Hey, Sorry to hear your orders haven't been landing with you in time. I've looked into this and can see the issue has been with the driver. I've raised this directly with depot manager, so they can speak to the driver and get to the bottom of the issues. Thanks for your continued patience as we get this sorted. Thanks Usman

Posted 6 years ago

Hey, Sorry to hear your orders haven't been landing with you in time. I've looked into this and can see the issue has been with the driver. I've raised this directly with depot manager, so they can speak to the driver and get to the bottom of the issues. Thanks for your continued patience as we get this sorted. Thanks Usman

Posted 6 years ago

“Lovely choice of clothing good sizing and quick delivery”

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Posted 6 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 6 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Just started shopping from PTL. Prices are great. Had no problem with delivery. Just loved it. Thank you”

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Posted 6 years ago

Hey Em, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 6 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Order from here often- never had any problems with prices or delivery. Always a go to place for shopping for me💜”

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Posted 6 years ago

Hey Sarina, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 6 years ago

“I've been a royalty customer for afew years now and I've only ever had 1 issue ( lost shoes) was sorted out and I was refunded in the same day with a 30% off coupon.. I recently just ordered over this black Friday but got an email to sayin my next day delivery for a year will be a 72 hour thing. Sometimes I find the sizing to be abit off but overall I love PLT and there quick service. Will continue too buy here. Your clothes are fab! ❤❤❤”

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Posted 6 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

“It certainly isn't a place to order from because as I live alone I can't wait for it to come at random times and days so I ordered on Friday. PLT obvs cannot handle busy periods so due to it being black Friday they pushed delivery to come by 72 hours. Refunding next day delivery doesn't make up for the amount of time I wasted because I waited at home for two days (told both times it'll arrive) and now it's being delivered while I am at work (can't leave with a neighbour because it's a new area) and safe places options do not apply to my flat) from 12:00pm until 14:00pm. I know the delivery company is Hermes but PLT should work with them to ensure THEIR products are being reached to their customers when it's agreed by both parties. I've never been left so frustrated by a company in my life and guess what I STILL haven't got my delivery.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order didn't land with you. I've taken a look into this and got in touch with the courier to find out why the order is late. The order was helped up at the depot, so it couldn't be passed to the driver in time for their round, which caused it to be late. I can see our customer service team has refunded the postage cost back to the original payment method. As you've said there's no safe location or neighbour the order could be left with, the courier hasn't been able to leave the order anywhere on Monday. I've put a request in with them to see if they'll be able to attempt after 5pm instead. Thanks Usman

Posted 6 years ago

“HORRIBLE CUSTOMER SERVICE !!!! I’m extremely upset with this company I’ve ordered a few items from plt and accidentally sent it to the wrong address I immediately emailed them and they responded a day later stating “ there is nothing we can do about this “ are you kidding me so you mean to tell me that some random person is going to receive a free package this is completely unacceptable maybe if you had a phone number where customers can actually contact you this issue would’ve been resolved right away I’m furious I’ve placed this order a month ago and still have yet to receive my package I will NEVERRRRR order from this FAKE website EVERRRRR again fake websites don’t have phone numbers which is why this website doesn’t”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you sent your order to your old address. As we aim to dispatch orders as soon as possible, especially during the festive period, we're not able to change an order once it's been placed. Depending on where you delivering, some of the couriers can leave the orders with neighbours, in safe locations or return the order back to us. Alternatively, you can arrange to collect the order from the address provided when the order was placed. Thanks Usman

Posted 6 years ago

“I paid for US Express delivery, and the package has been stuck with the courier for two days. My first experience chatting with an agent, they told me to wait another two weeks for the tracking to appear and did not address my question about refunding the US Express delivery fee. Luckily, I lost connection and had to be connected to a new agent (Catherine), who without me asking, refunded the delivery fee to me since my package had not arrived within the expected delivery date, and said that since my package is in the area, I should receive it within 24 to 48 hours. Great and easy service - thanks, Catherine!”

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Posted 6 years ago

Hey, Sorry to hear haul hasn't landed with you yet. I've passed on your feedback about the first agent you spoke to, so we can look into why they didn't answer your question and provide them with further training. I'll also pass on your kind words to Catherine so she can feel the positive vibes. Our logistics team will look into the delay with the courier and speak with them to see why the driver couldn't complete the delivery in time and make the tracking clearer in the future. Thanks Usman

Posted 6 years ago

“Had no problems with my purchase and delivery. Thank you.”

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Posted 6 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 6 years ago

“Ordered next day delivery and it still hasn’t arrive two days later, appalling service! Also I have payed twice for next day delivery for the year as it would let me click next day delivery for free the next time after buying.”

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Posted 6 years ago

Hey, I'm sorry to hear your order hasn't landed as fast as you expected. Due to the current sales and large volume of orders, our royalty and next day delivery can take up to 72 hours to be delivered. This will be shown at the checkout when you select the delivery method, so you would know the expected delivery date before the order was placed. Once our sales volume return back to normal, our regular delivery service will be back up and running. I've taken a look at your account and can only find one order where royalty delivery was purchased. Please could you let us know the order number it was purchased on and we'll get this sorted for you. Thanks Usman

Posted 6 years ago

“I have been purchasing from oretty little thing for the past 3 years. Recently they did not send me my past 2 orders. First they sent my order to the wrong address in Dubai instead of Paris, and then For the second order they claim it takes 30 days to ship from UK to Paris! 250€ later i still do not have any of my orders. There is no real customer service! They just keep on sending you robotic messages , every-time with a different representative. Super annoying. Last time i buy from them.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your orders haven't landed with you. I've taken a look into both your recent orders to see what happened and can see you selected a different country compared to the rest of the address. As the UAE was entered as the country, the orders were sent to Dubai, however, they are both being returned back to us, as the rest of the address doesn't match. I've arranged for the items on both orders to be refunded back to the original payment methods and they'll show back in the account by the end of 11/12/19 at the latest. If you do want to order the items again, please ensure the correct country is entered, as we are unable to change the address for an order once it has been placed. Thanks Usman

Posted 6 years ago

“I ordered a size 9 in my heels, but I received a size 7. They can’t fit I need a refund. That’s all”

Helpful Report

Posted 6 years ago

Hey, Sorry for the confusion with our shoe sizes. As we're a UK based company, our items are labelled in UK sizes but this would be the equivalent to the size ordered on site. For example, a US size 9 would be labelled UK size 7. If the heels still don't fit, please return them back to us using our returns portal and a refund will be processed back to the original payment method. Thanks Usman

Posted 6 years ago

“Rubbish quality never matches the image on the website most of the tops and leggings are so thin that they are see through amount of times I’ve had to return is a joke. Bought a coat for £40 once and it started ripping apart 2 weeks after I had it.”

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Posted 6 years ago

Hey, I'm sorry to hear you've not loved shopping with us. I've passed over your feedback to our buying teams, so they can work with our suppliers to improve on the stock, whilst keeping our prices low. I've dropped you an email asking for a bit more information about the coat that ripped, so we can get this sorted for you. Thanks Usman

Posted 6 years ago

“I love the products everything”

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Posted 6 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Quality and sizing always perfect I am a size 14 everything always fitted perfectly. Pricing amazing not too expensive and always have a sale... I have experienced returning an item never a problem and refund received within 6 days”

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Posted 6 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Everything was perfect!”

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Posted 6 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“I have free next day delivery, Ordered by the cut off time of 10pm. 2 days later no tracking still, finally messaged to be told sorry it will be here tomorrow, still not here, sorry it will take another 5 days at least as you ordered by 10.01pm. but on tracking it says it should have arrived next day. Which clearly it didn't. Very disappointing, will not use PLT again.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order hasn't landed with you. I totally get where you're coming from as it should have been delivered a while ago. I've taken a look into the order and can see the order was placed just after our cut off time, which caused a delay by a day and it was then held up at the couriers depot. I've passed this on to our logistics team to look into the delay with the courier and see what we can do to stop this from happening in the future. Thanks Usman

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PrettyLittleThing.com Reviews