Name: PrettyLittleThing.com
Rating: 2.58

“*Poor quality *Small sizes *Not suitable for bigger busted women *expensive for the quality”

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul. I've passed on your feedback to our buying teams, as we want to make all our customers happy. We'll also work with our suppliers to improve the quality whilst maintaining our competitive pricing. Thanks Usman

Posted 6 years ago

“PLT has never let me down! When I thought I shipment was lost they contacted me within 4 hours and resolved the issue immediately. I shop from here pretty frequently (monthly) and have truly never had any issues. Delivery is super fast and customer care is on point.”

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Posted 6 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 6 years ago

“They are efficient and know fashion.”

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Posted 6 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

“Bought a couple of Christmas presents, all high quality and quick delivery. Delivery to drop off points would be a great extra service”

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Posted 6 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 6 years ago

“Lost my order. Didn’t tell me what happened refunded me without me asking them to, I asked for them to tell me what was going on instead, told me that if my parcel does arrive that I’m not allowed to keep it because they gave me the money back which is ridiculous it was their fault. Waited almost a month for it to not arrive”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your garms didn't land with you. Due to the time passed since the last tracking update, the order was classed as lost in transit and due to the volume of orders shipped, we weren't notified about the order being mis placed. As the order couldn't be delivered, we arranged for the order to be refunded, as items can become sold out fast on site and we're unable to send out a few items. All our orders are sent out on a trackable service, so you can keep an eye on them once they leave our warehouse. You can also contact our customer service team 24/7 via our website or social media help pages. Thanks Usman

Posted 6 years ago

“Love the quality of the clothes and the deals are amazing. However, I have been sent the wrong sized items a few times in the past few weeks. I am heading out on a cruise and do not have time to send them back, get a refund, and get something else. I love the site and how fast they ship considering I live in the states.”

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Posted 6 years ago

Hey, Glad to hear you love our ranges and deals. Sorry to hear you've received the wrong items. We've made our returns process easier, so you can log them via our portal and create a label, which you can return with your local UPS drop off. Thanks Usman

Posted 6 years ago

“Amazing don’t order from anywhere else — everything is always great and delivery super fast”

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Posted 6 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 6 years ago

“I've ordered a few things and never had a issue some lovely clothes at cheap prices 👍”

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Posted 6 years ago

“Great service, amazing clothes and value for money. PLT is my "go to" whenever I need/want new clothes.”

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Posted 6 years ago

Hey, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 6 years ago

“Having a hard tine trying to return the item”

Helpful Report

Posted 6 years ago

Hey, I'm sorry to hear you're having trouble returning item. You can log your returns on our returns portal here - https://usprettylittlething.intelligentreturns.net/main/landing It'll let you create a returns label, which you can print off and attach to the returned parcel. It's fully trackable, so you can keep an eye on them as they make there way back to us. Thanks Usman

Posted 6 years ago

“First time using PTL, I really loved the product and had no problem with the service. Delivery was quick which I loved too.”

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Posted 6 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 6 years ago

“Got some great bargains. Delivery came earlier than than stated so that was brill. All clothes true to the picture and accurately sized. This was my second order and Will now be my go to online order shop for outfits when I can’t get to the shops ! Fab!”

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Posted 6 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Delivery was an absolute disgrace every time I order and pay for next day delivery you send my order 3/4 days after! Seriously need to sort your website out and alert customers when your delivery’s will be delayed and NOT take next day delivery payment knowing the delivery won’t arrive the next day!”

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Posted 6 years ago

Hey, Sorry to hear your orders haven't been landing with you in time. I've taken a look into what happened and can see there's been a few different issues with the driver, so I've raised this directly with the Depot manager. They'll speak to the driver to get to the bottom of the delays and work to reduce the chances of this happening in the future. Thanks for your continued patience whilst we work to get this sorted. Thanks Usman

Posted 6 years ago

Hey, Sorry to hear your orders haven't been landing with you in time. I've looked into this and can see the issue has been with the driver. I've raised this directly with depot manager, so they can speak to the driver and get to the bottom of the issues. Thanks for your continued patience as we get this sorted. Thanks Usman

Posted 6 years ago

Hey, Sorry to hear your orders haven't been landing with you in time. I've looked into this and can see the issue has been with the driver. I've raised this directly with depot manager, so they can speak to the driver and get to the bottom of the issues. Thanks for your continued patience as we get this sorted. Thanks Usman

Posted 6 years ago

Hey, Sorry to hear your orders haven't been landing with you in time. I've looked into this and can see the issue has been with the driver. I've raised this directly with depot manager, so they can speak to the driver and get to the bottom of the issues. Thanks for your continued patience as we get this sorted. Thanks Usman

Posted 6 years ago

“Lovely choice of clothing good sizing and quick delivery”

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Posted 6 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 6 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Just started shopping from PTL. Prices are great. Had no problem with delivery. Just loved it. Thank you”

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Posted 6 years ago

Hey Em, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 6 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Order from here often- never had any problems with prices or delivery. Always a go to place for shopping for me💜”

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Posted 6 years ago

Hey Sarina, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 6 years ago

“I've been a royalty customer for afew years now and I've only ever had 1 issue ( lost shoes) was sorted out and I was refunded in the same day with a 30% off coupon.. I recently just ordered over this black Friday but got an email to sayin my next day delivery for a year will be a 72 hour thing. Sometimes I find the sizing to be abit off but overall I love PLT and there quick service. Will continue too buy here. Your clothes are fab! ❤❤❤”

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Posted 6 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

“It certainly isn't a place to order from because as I live alone I can't wait for it to come at random times and days so I ordered on Friday. PLT obvs cannot handle busy periods so due to it being black Friday they pushed delivery to come by 72 hours. Refunding next day delivery doesn't make up for the amount of time I wasted because I waited at home for two days (told both times it'll arrive) and now it's being delivered while I am at work (can't leave with a neighbour because it's a new area) and safe places options do not apply to my flat) from 12:00pm until 14:00pm. I know the delivery company is Hermes but PLT should work with them to ensure THEIR products are being reached to their customers when it's agreed by both parties. I've never been left so frustrated by a company in my life and guess what I STILL haven't got my delivery.”

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Posted 6 years ago

Hey, Sorry to hear your order didn't land with you. I've taken a look into this and got in touch with the courier to find out why the order is late. The order was helped up at the depot, so it couldn't be passed to the driver in time for their round, which caused it to be late. I can see our customer service team has refunded the postage cost back to the original payment method. As you've said there's no safe location or neighbour the order could be left with, the courier hasn't been able to leave the order anywhere on Monday. I've put a request in with them to see if they'll be able to attempt after 5pm instead. Thanks Usman

Posted 6 years ago

“HORRIBLE CUSTOMER SERVICE !!!! I’m extremely upset with this company I’ve ordered a few items from plt and accidentally sent it to the wrong address I immediately emailed them and they responded a day later stating “ there is nothing we can do about this “ are you kidding me so you mean to tell me that some random person is going to receive a free package this is completely unacceptable maybe if you had a phone number where customers can actually contact you this issue would’ve been resolved right away I’m furious I’ve placed this order a month ago and still have yet to receive my package I will NEVERRRRR order from this FAKE website EVERRRRR again fake websites don’t have phone numbers which is why this website doesn’t”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you sent your order to your old address. As we aim to dispatch orders as soon as possible, especially during the festive period, we're not able to change an order once it's been placed. Depending on where you delivering, some of the couriers can leave the orders with neighbours, in safe locations or return the order back to us. Alternatively, you can arrange to collect the order from the address provided when the order was placed. Thanks Usman

Posted 6 years ago

“I paid for US Express delivery, and the package has been stuck with the courier for two days. My first experience chatting with an agent, they told me to wait another two weeks for the tracking to appear and did not address my question about refunding the US Express delivery fee. Luckily, I lost connection and had to be connected to a new agent (Catherine), who without me asking, refunded the delivery fee to me since my package had not arrived within the expected delivery date, and said that since my package is in the area, I should receive it within 24 to 48 hours. Great and easy service - thanks, Catherine!”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear haul hasn't landed with you yet. I've passed on your feedback about the first agent you spoke to, so we can look into why they didn't answer your question and provide them with further training. I'll also pass on your kind words to Catherine so she can feel the positive vibes. Our logistics team will look into the delay with the courier and speak with them to see why the driver couldn't complete the delivery in time and make the tracking clearer in the future. Thanks Usman

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PrettyLittleThing.com Reviews