PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,351 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a onesie and it cost me £17, when it arrived it came with a massive hole from the knee up to my groin where it wasn’t even stitched, The fabric was as good as the image either and I wasn’t pleased with the overall product for £17 I’d be happy to pay £8 max for what it was. I didn’t think there was any point returning it as I can sew so I fixed it and saved myself the stress of waiting for a refund because I’m pretty sure it would have took longer for the refund than it would be to fix it myself. But all in all it shouldn’t have even been sent in that state, I’m pretty dissatisfied and disappointed considering it was my first ever purchase from pretty little thing and I’m afraid it will be my last purchase unless there’s a big improvement.”

Helpful Report

Posted 6 years ago

Hey Lori, I'm sorry to hear how you received the onesie and completely understand where you're coming from. This isn't an acceptable way for clothes to be sent out, so we'll look into what happened internally, to reduce the chances of this happening in the future. I've sent you a message with a bit more info on what I can do to get this sorted for you. Thanks Usman

Posted 6 years ago

“I return to items to the value of £14 I had an email to say you had recieved the items and I would receive a refund I'm still waiting and when I spoke to virtual thing told me to get the receipt I sent them back wich was asda I threw it away when i had an email to say you had recieved them and my refund was going to be processed bug i still havent received it. Iv never had a problem before until now”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you've not been able to locate your refund. I'll be able to help you with this. I've sent you a private message asking for a bit more info, so I can find your order and check the refund. Thanks Usman

Posted 6 years ago

“I ordered 2 pieces they sent them both in the wrong size I had to pay someone to alter both of them cuz I didn’t have time to send them back I will never order from them again”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't receive the sizes you wanted. I've not been able to find your order with the details, so I've sent you a message asking for a bit more info, so I can look into what happened. Thanks Usman

Posted 6 years ago

“Good prices, perfect fit”

Helpful Report

Posted 6 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Very prompt delivery. Items as described. Very reliable.”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback. Have an amazing weekend. Thanks Usman

Posted 6 years ago

“Their range of fashion is designed for everyone no matter what your shape, size or height is, which is what I love. If you see something in a petite or tall you will find in a plus or shape, and their style of clothes is fashionable for everyone and I’m in my large 50’s.”

Helpful Report

Posted 6 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“This is my first time ordering something from Pretty Little Thing and I love it ! It came super fast and my outfit is quality made !! I will be back !”

Helpful Report

Posted 6 years ago

Hey Alecia, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Great service and quick delivery”

Helpful Report

Posted 6 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 6 years ago

“I received my swimsuit super quick and it's such a good quality! True to size! Love it!”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

“I am still waiting for my purchased to be delivered and it has been over 2 weeks. When I track my order it hasnt changed for weeks. Very dusappointed”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order hasn't landed with you just yet. I can see you've been in touch with our customer service who have refunded the postage cost as the order is late and are looking into this with the courier. If you don't receive an update from us or the courier by the end of 03/12/19, let us know and we'll let you know what we can do to get this sorted for you. Thanks Usman

Posted 6 years ago

“Refunds are easy and keep you updated, always comes next day with my royalty postage (so worth having) and I LOVE that they send you little freebies 😭😭”

Helpful Report

Posted 6 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 6 years ago

“Ive ordered from here a lot and sometimes good sometimes not so good but this time ive not received my item at all. No one knows where it is or anything”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order didn't land with you as soon as possible. I've checked the order placed on 25/11/19 and can see it was placed on saver delivery, which can take up to 5 working days to be dispatched and delivered. I can see it's now been delivered and I hope you love your haul. I've also sent you a private message with the tracking information, which you can reply to if you have any more issues with it. Thanks Usman

Posted 6 years ago

“good cheap clothes but clothes manufacture isn’t the best. also some things of less quality are more pricy than really good things like it’s confusing”

Helpful Report

Posted 6 years ago

Hey, Glad to hear you love our styles. We try to be as competitively priced as possible, and prices vary depending on the cost to make them. If you have any issues with the quality of our items, you can get in touch with our customer service team to raise the issue or return them back to us for a refund using the returns label on the delivery note. Thanks Usman

Posted 6 years ago

“Quick delivery, good quality clothing, easy returns quick refund given”

Helpful Report

Posted 6 years ago

Hey Jo, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 6 years ago

“Love my clothes❗️Shipping was fast and came earlier than expected”

Helpful Report

Posted 6 years ago

Hey Kalyn, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 6 years ago

“Always perfect!! Good delivery and amazing clothes!!!”

Helpful Report

Posted 6 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 6 years ago

“Always delivered on time”

Helpful Report

Posted 6 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“I love PLT! The prices are cheap, they have good quality and my delivery always comes before the expected date! Let’s not forget the adorable packaging it comes in aswell! 🤩”

Helpful Report

Posted 6 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Sizes are very unrealistic and vary from item to item”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your haul wasn't on point. I've passed this on to our buying teams to look into the sizing and work with our suppliers to make sure they stick close to our size guide. Whilst we aim to get as close as possible to our size guide for all our sizes, however, this can vary depending on the style and fitting of the item. Thanks Usman

Posted 6 years ago

“Always get orders on time. Always get refunds correctly and there’s always a discount code!!!! Love PLT”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,351 reviews