PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping was quick. Quality was good and returning what didn’t work for me was extremely easy...”

Helpful Report

Posted 6 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 6 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 6 years ago

“Shipping was pretty quick it didn’t take long to receive my order. Very satisfied!”

Helpful Report

Posted 6 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 6 years ago

“Hreat prices, good quality clothing. My only complaint. SHIPPING charges!”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for spreading the love with your positive feedback! We try to keep the shipping charges as low as we can and we constantly review them to make sure they're as low as we can get them. Thanks Usman

Posted 6 years ago

“I’m absolutely in love with the pieces I’ve recently gotten and the quality for the price is outstanding! And with all the discounts I have shopped there way more than I should do 😂”

Helpful Report

Posted 6 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“PLT has a lot of things that look cute. LOOK. they don't feel cute and sometimes the material is terrible, the sizing is off on pants/ dresses. Some tips are to read the type of fabric, anything made of polyester (which is most of their stuff) gives a very snug fit. Items made of cotton are usually good. I order from the U.S. so the shipping and returns are good timing.”

Helpful Report

Posted 6 years ago

Hey Kayla, Glad to hear you love our styles and our delivery services. We work with our suppliers to make sure we stick as close to our size guide as possible, however, this can vary depending on the fitting and style. If any of the items vary too much, drop our customer service team a message and we can make sure we look into them with our suppliers to make sure the fitting it correct. Our customer service team is here 24/7. so you can reach out to them via our website or social media pages at a time that's best for you. Thanks Usman

Posted 6 years ago

“At first i was disappointed by my parcel being undelivered but as soon as i let the PLT help team know of my situation my parcel was delivered within a very short time period of less than 4 days! All thanks to Mia, Leah, Holly H , Sophie B, Hass and Zee☺️ I would definitely recommend Pretty Little Thing!!”

Helpful Report

Posted 6 years ago

Hey, Glad we helped, we know you’ll have looked unreal in your new outfit. Come check out our new in again soon. Thanks Usman

Posted 6 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“I ordered a onesie and it cost me £17, when it arrived it came with a massive hole from the knee up to my groin where it wasn’t even stitched, The fabric was as good as the image either and I wasn’t pleased with the overall product for £17 I’d be happy to pay £8 max for what it was. I didn’t think there was any point returning it as I can sew so I fixed it and saved myself the stress of waiting for a refund because I’m pretty sure it would have took longer for the refund than it would be to fix it myself. But all in all it shouldn’t have even been sent in that state, I’m pretty dissatisfied and disappointed considering it was my first ever purchase from pretty little thing and I’m afraid it will be my last purchase unless there’s a big improvement.”

Helpful Report

Posted 6 years ago

Hey Lori, I'm sorry to hear how you received the onesie and completely understand where you're coming from. This isn't an acceptable way for clothes to be sent out, so we'll look into what happened internally, to reduce the chances of this happening in the future. I've sent you a message with a bit more info on what I can do to get this sorted for you. Thanks Usman

Posted 6 years ago

“I return to items to the value of £14 I had an email to say you had recieved the items and I would receive a refund I'm still waiting and when I spoke to virtual thing told me to get the receipt I sent them back wich was asda I threw it away when i had an email to say you had recieved them and my refund was going to be processed bug i still havent received it. Iv never had a problem before until now”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you've not been able to locate your refund. I'll be able to help you with this. I've sent you a private message asking for a bit more info, so I can find your order and check the refund. Thanks Usman

Posted 6 years ago

“I ordered 2 pieces they sent them both in the wrong size I had to pay someone to alter both of them cuz I didn’t have time to send them back I will never order from them again”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't receive the sizes you wanted. I've not been able to find your order with the details, so I've sent you a message asking for a bit more info, so I can look into what happened. Thanks Usman

Posted 6 years ago

“Good prices, perfect fit”

Helpful Report

Posted 6 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Very prompt delivery. Items as described. Very reliable.”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback. Have an amazing weekend. Thanks Usman

Posted 6 years ago

“Their range of fashion is designed for everyone no matter what your shape, size or height is, which is what I love. If you see something in a petite or tall you will find in a plus or shape, and their style of clothes is fashionable for everyone and I’m in my large 50’s.”

Helpful Report

Posted 6 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“This is my first time ordering something from Pretty Little Thing and I love it ! It came super fast and my outfit is quality made !! I will be back !”

Helpful Report

Posted 6 years ago

Hey Alecia, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Great service and quick delivery”

Helpful Report

Posted 6 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 6 years ago

“I received my swimsuit super quick and it's such a good quality! True to size! Love it!”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

“I am still waiting for my purchased to be delivered and it has been over 2 weeks. When I track my order it hasnt changed for weeks. Very dusappointed”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order hasn't landed with you just yet. I can see you've been in touch with our customer service who have refunded the postage cost as the order is late and are looking into this with the courier. If you don't receive an update from us or the courier by the end of 03/12/19, let us know and we'll let you know what we can do to get this sorted for you. Thanks Usman

Posted 6 years ago

“Refunds are easy and keep you updated, always comes next day with my royalty postage (so worth having) and I LOVE that they send you little freebies 😭😭”

Helpful Report

Posted 6 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 6 years ago

“Ive ordered from here a lot and sometimes good sometimes not so good but this time ive not received my item at all. No one knows where it is or anything”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order didn't land with you as soon as possible. I've checked the order placed on 25/11/19 and can see it was placed on saver delivery, which can take up to 5 working days to be dispatched and delivered. I can see it's now been delivered and I hope you love your haul. I've also sent you a private message with the tracking information, which you can reply to if you have any more issues with it. Thanks Usman

Posted 6 years ago

“good cheap clothes but clothes manufacture isn’t the best. also some things of less quality are more pricy than really good things like it’s confusing”

Helpful Report

Posted 6 years ago

Hey, Glad to hear you love our styles. We try to be as competitively priced as possible, and prices vary depending on the cost to make them. If you have any issues with the quality of our items, you can get in touch with our customer service team to raise the issue or return them back to us for a refund using the returns label on the delivery note. Thanks Usman

Posted 6 years ago

“Quick delivery, good quality clothing, easy returns quick refund given”

Helpful Report

Posted 6 years ago

Hey Jo, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews