PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was very fast! Even tho i live in another country! The e-mails about the delivery before and after are very clear and nice thought of. Garment was exactly as i expected and from what i had seen on the pictures of the website . Great job!💖”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“I bought clothes for my sister and the sizing was spot on. I bought them on sale and found them significantly cheaper. They were delivered before their due delivery and in perfect condition. Was really pleased with the finished product.”

Helpful Report

Posted 6 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. - Shahbaz

Posted 6 years ago

“came super quick and was exactly what i wanted! fit perfectly i’m so happy 😆”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 6 years ago

“So good and amazing service”

Helpful Report

Posted 6 years ago

Hi Gemma, Thanks so much for your positive feedback. Have an amazing week. - Shahbaz

Posted 6 years ago

“I have not yet received my order, next day delivery on 1st November. The money has gone from my account more than two weeks ago but still not received my order.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you've not received your parcel just yet. I've sent you a private message with further info. - Shahbaz

Posted 6 years ago

“Good efficient service”

Helpful Report

Posted 6 years ago

Hi Scott, If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“When I first shopped at PLT I was a little sceptical but now I like shopping with them, prices are good, easy return policy, highly recommended 👍👍👍 keep it up PLT!!! 😁”

Helpful Report

Posted 6 years ago

Hi Felina, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 6 years ago

“LOVE IT!!!!!! Wardrobe is all PLT”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 6 years ago

“Excellent Service Parcel always arrives on time easy payment 😀”

Helpful Report

Posted 6 years ago

Hi Nicola, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 6 years ago

“Ordered a pair of size 8 patent nude court heels and they were 2 sizes too small”

Helpful Report

Posted 6 years ago

Hi Penelope, I'm so sorry we sent you out the wrong sized shoes and will get this looked into immediately for you. I've sent you an email in regards to this. - Shahbaz

Posted 6 years ago

“LOVE pretty little thing! Their clothes fit perfect and their active wear is just 🔥🔥 only downside to PLT is their courier I’ve had constant issues with Hermes either not delivering my parcel or throwing it over my back gate 👎🏼 PLT have been fab with customer service 90% of the time... 4* stars could definitely improve with the courier service”

Helpful Report

Posted 6 years ago

Hi Hol, Glad to hear you love the brand like we do! I have flagged the issues with the courier either not delivering your parcel or throwing this over your back gate and requested future deliveries are signed for and not left with your neighbours or in safe places around your property. - Shahbaz

Posted 6 years ago

“Fast delivery, good quality👍🏻”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 6 years ago

“Best service from and online brand, next day delivery even have my parcel delivered on a Sunday, so easy to return if needed, app is easy to use and friendly, customer service team quick to respond, prices are affordable. Packaging always presentable. Great job”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“Delivery on time and top really lovely”

Helpful Report

Posted 6 years ago

Hi, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. - Shahbaz

Posted 6 years ago

“Everything was great will shop with you again good customer service all round x”

Helpful Report

Posted 6 years ago

Hi Tracey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“No answer no matter where I write! Try to connect PLT about my order in fab instagram and what’s app but nobody is interesting in customer questions”

Helpful Report

Posted 6 years ago

Hi Clara, I'm so sorry we've not yet resolved your query! I've sent you an email in regards to this. - Shahbaz

Posted 6 years ago

“It’s quick delivery , sometimes the quality of the dresses can be a hit or miss because of that you can probably only get one wear out of it”

Helpful Report

Posted 6 years ago

Hi Olivia, Glad to hear you're happy with the delivery service and I'm sorry that you're not happy with the quality of some items. I've sent you a private message in regards to this. - Shahbaz

Posted 6 years ago

“I ordered a dress that looked to be very fitted. It was not. It hung off me everywhere and had no shape to it whatsoever.”

Helpful Report

Posted 6 years ago

Hi Rhea, I'm sorry to hear the dress didn't arrived looking fitted as shown on our site. I've sent you an email so that I can look into this further. - Shahbaz

Posted 6 years ago

Hi Rhea, I'm so sorry the dress isn't fitting as advertised on our site. I've sent you an email so that I can look into this further for you. - Shahbaz

Posted 6 years ago

“I love pretty little thing, their clothes always fit amazingly & their customer service on Twitter is outstanding as they always get back to me pretty quickly. On the other hand if I do need to return something I can do it without a problem, via all the options they send in the post. Finally when I return items, I always receive my refund within about 5 to 6 days .”

Helpful Report

Posted 6 years ago

Hi Stephanie, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 6 years ago

“Poor product quality, stitching cane undone after one wear!”

Helpful Report

Posted 6 years ago

Hi Symi, I'm so sorry to hear you're not happy with the quality of the item received and that the stitching has started to come apart after wearing the item only once. I've sent you an email so that I can look into this further for you. - Shahbaz

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews