PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service great. Loved the blouse I bought and a great price.”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“OMG Nothing like in the photo and I’m sick of this happening time and time again From now on I will be spending more money on a better site for better quality Poor, poor and a massive let down. Shop else where!!!!!”

Helpful Report

Posted 6 years ago

Hi Sarah Sorry to hear about your order not being like the image on the site. If you ever receive an item like this just let us know on the link below https://www.prettylittlething.com/contact-us and drop us an image of the item and we can look into this further. Alex

Posted 6 years ago

“Very inconsistent sizing between all size 8 items in my order, had to return them all and I then had difficulty accessing the portal for returns and then when found it was not working. Had to return my items through the parcel connect website itself.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about your order, we'll pass the feedback on regarding the items and the returns portal so we can get this looked into. Alex

Posted 6 years ago

“Bad quality and it doesn't fit like it does on the model. It's very open in the front to.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that the item you received was not right for you. I have sent you an email so that we can take a look into this item further. Please check your inbox along with your spam and junk folders for this. I'll drop you a private message in case you need to reach me here. Alex

Posted 6 years ago

“Every purchase I made I’m 100% happy with the sizing and description model and style of the it’s.. will continue to shop with pretty little things and will recommend to anyone! Great stuff x”

Helpful Report

Posted 6 years ago

Hi Hulya, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“Never received my order and I am still trying to get my money back...this is the second time around. Not impressed with this site.”

Helpful Report

Posted 6 years ago

Hi Diana, Sorry to hear you never received your parcel, Taking a look it seems that your address was incorrect and the parcel has been returned to us by the courier, we recommend logging into your account and just checking your address details. I'll drop you a private message regarding your refund. Alex

Posted 6 years ago

“It has been a week since my expected delivery date and I have yet to receive my package. After reaching out to customer service I was told I would have to wait 20 days past the expected delivery date to receive a refund or be able to reorder my initial order. I intentionally ordered my product early because I had a photo shoot a month and a half later. However now I’m having to make last minute adjustments due poor service. Won’t be shopping with this company again.”

Helpful Report

Posted 6 years ago

Hi Dayva, Sorry to hear about your parcel being delayed, I've taken a look into this for you and will drop you a private message with the update on your parcel. Alex

Posted 6 years ago

“After I had bought an order of Fashion Nova clothes over last summer I switched to buying my clothes from Pretty Little Thing. I feel as if the quality is much better and the clothes are much more practical to wear every day. The customer service is great and I have had no missing clothes when delivered. The prices of clothes are great especially when they have a 50% off discount. The only con I have discovered is that one time I was not at my house to sign for the package and it was sent to a mail distributor by my house. It was not super far but it was an inconvenience since it’s just a package for clothes, I hope they can change this so they can just drop it off by my door next time.”

Helpful Report

Posted 6 years ago

Hi Kate, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Alex

Posted 6 years ago

“Quick service and fab clothing”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“FIT TOO SMALL AND THE MEASUREMENTS WERE WRONG ONLINE.”

Helpful Report

Posted 6 years ago

Hi, Thanks for the feedback, sorry to hear about your items, we'll get your feedback passed on to the teams You can return any unwanted items to us for a refund, for more on our returns please see here: https://www.prettylittlething.com.au/returns-policy Alex

Posted 6 years ago

“Love all my clothes I've purchased from plt. Never been disappointed.”

Helpful Report

Posted 6 years ago

Hi Candice, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“Dress came in and it was not my size at all. Fit so weird and then I could not even return it. Definitely not ordering from this place again”

Helpful Report

Posted 6 years ago

Hi, Taking a look at your order I can see that you have ordered on our US site please note that all of our items are labeled in UK sizes. please see the link below for more info on our size conversion. https://www.prettylittlething.us/size-guide If the dress is not right for you you can return it to us. Please see the link below for more on our returns. https://www.prettylittlething.us/returns-policy Alex

Posted 6 years ago

“Love all my items recently purchase , all arrived at a reasonable time! Also I got all of my purchases on sale !!”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 6 years ago

“I paid £5.99 for next day delivery and didn’t revive it for a following 3 Days I was in a rush for my Oder as it was really needed! Although I was happy with my product when it finally came and 5 emails later I received my £5.99 back thanks to Jordan”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that your parcel arrived late, glad we managed to get this sorted out for you in the end. I'll drop you a private message to follow up. Alex

Posted 6 years ago

“Exelent 👌”

Helpful Report

Posted 6 years ago

Hi Jarklin, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“I’m quite new to PLT I don’t really online shop unless I can return to store. Its hard to find a decent fit on things for me so I tend not to do the online shops. I’ve only ordered from PLT a few times but I can honestly say I love it! The free returns is amazing and it’s easy there’s always loads of local shops to return to like post office etc. They also give you a selection of reasons of why your returning I quite liked that too.. the best part is you don’t have to print anything they give you a free label that you stick over the one your package originally came with. Like come on! Easy easy easy! Prices range of corse but are decent for the quality of clothing. There’s thousands of different styles to choose from too and I like that they have similar things with different sort of tweeks to them to make it right for you. I haven’t had to speak to customer services as of yet which is obviously a good thing! All round good review from me. Pretty little thing I am impressed and will definitely be shopping again.”

Helpful Report

Posted 6 years ago

Hi Roxanna, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Alex

Posted 6 years ago

“Always happy with my purchase from PLT. Size is always true to what it says. Theres so much to browse online its so hard because i want it all ha.. I have bought the 1 year next day delivery as its an offer you cant refuse!! Just LOVE everything about PLT. Think PLT is the future. Kara xoxo”

Helpful Report

Posted 6 years ago

Hi Kara, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Alex

Posted 6 years ago

“I love pretty little thing. Customer service 10/10 Price 10/10 Delivery quick and fast if you pay for next day delivery. Refund 10/10”

Helpful Report

Posted 6 years ago

Hi Diana, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 6 years ago

“Love PLT, perfect outfits for every occasion! Fast delivery and you can track your order.”

Helpful Report

Posted 6 years ago

Hi Imogen, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“The clothes is good quality At a small prices and the shoes too I choose the delivery on 24h for one year and even the Sunday I have my order unbelievable just love pretty little thing”

Helpful Report

Posted 6 years ago

Hi Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews