PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery of my items was fast and well packed/ protected. The items were of decent quality however the jeans I ordered made my legs look funny; baggy and tapered in the wrong places. Also I used clearpay, which I think is a great idea and makes purchases more feasible and budget friendly.”

Helpful Report

Posted 6 years ago

Hi Joanna, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 6 years ago

“Loved everything and was great quality!”

Helpful Report

Posted 6 years ago

Hi Malinda, Thanks so much for your positive feedback. Have an amazing week. Alex

Posted 6 years ago

“My fav shop”

Helpful Report

Posted 6 years ago

Hi We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“I wasn't able to order a pair of shoes for my sister on my account using her credit card. Also, you cannot add an international billing address to the US site even though the shipping address is within the US. I had to order through the UK site, which meant the pair of shoes did not arrive in time for her graduation.”

Helpful Report

Posted 6 years ago

Hi, We have a variety of sites for different countries depending on where your wish to order to. Regarding the card used, I'll send you a private message to discuss further. Alex

Posted 6 years ago

“I bought 7 different items. Only one thing fit (because it’s supposed to be oversized). The sizes run very small. My head couldn’t even fit into one of the dress neck openings. I’d recommend getting 2 sizes up when ordering.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about this, I've dropped you an email so that we can take a look into these items a little further, please check your inbox along with your spam and junk folders for these. Alex

Posted 6 years ago

“Rien à ma taille, article non conforme à la description, vraiment déçue de ma première et dernière commande !”

Helpful Report

Posted 6 years ago

Hi Camille, Sorry to hear about this, an email has been sent to you so we can take a further look into your order, please check your inbox, along with your spam and junk folders for this. I'll drop you a private message in case you need to reach me here. Alex

Posted 6 years ago

“Delivery arrived on time and I was so pleased with my purchase. It was exactly how it looked in the photo”

Helpful Report

Posted 6 years ago

Hi Eleanor Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“Pretty little thing was always a little hit and miss for me. Sometimes everything I would order would be far too small and bad quality. However, the last few times I’ve ordered everything had been AMAZING. So fussy with jeans usually however, I’ve found my new regulars! Also, delivery was 4 days earlier than expected.”

Helpful Report

Posted 6 years ago

Hi Jessica, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Alex

Posted 6 years ago

“I literally only get my tops and dresses from here 🥰 they fit me so well and are sooooo cute”

Helpful Report

Posted 6 years ago

Hi Essence, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“Brilliant choice of clothes and fast delivery. Quality of clothes is a little bad BUT you pay for what you get.”

Helpful Report

Posted 6 years ago

Hi Siobhan, Thanks for your feedback if you ever need any future help just hit us up. In the meantime, happy shopping! Alex

Posted 6 years ago

“I am obsessed with pretty little thing and I always get my parcels on time and everything received is so gorgeous! Very happy customer x”

Helpful Report

Posted 6 years ago

Hi Sophie, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Alex

Posted 6 years ago

Hi Sophie, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Alex

Posted 6 years ago

“Coats run small with short sleeves. Fast shipping but will have to pay a fee for international shipping to your bank. Overall it’s an ok website. Order may a size or two up.”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your positive feedback. To help with sizing we also have a handy size guide that can be found here: https://www.prettylittlething.com/size-guide Alex

Posted 6 years ago

Hi, Thanks so much for your feedback, we also have a handy size guide that can be found here: https://www.prettylittlething.com/size-guide Alex

Posted 6 years ago

“I ordered two dresses that I love so I didn't need to make any returns.”

Helpful Report

Posted 6 years ago

Hi Monica, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“It asks me every single time to log in & when I do it directs me back to a blank page, I end up having to sign in through Facebook which seems pointless with the app!! I contacted them but wasn’t given much good advice so will stick with ASOS & Boohoo from now on 🤷🏽‍♀️”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that you have been having trouble with the app, we would recommend clearing the cache on your app and retrying to sing in. If this is still not working please uninstall the app and reinstall to remove any possible corrupt files. I'll send you a private message to follow up Alex

Posted 6 years ago

“They are fast and delivery is definitely quick too”

Helpful Report

Posted 6 years ago

Hi Samantha, We’re happy you’re happy. Come hit us up again soon Alex

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“Took them 4 months to refund me!! 4 months!! I had to call my bank so they could start an investigation into it cause I was scared I wouldn’t get refunded since it took so long! They’re clothing is low quality, and the shoes I had ordered looked nothing like the picture! Never will be ordering from this website again.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that it took so long for your refund. If you have not had confirmation on a refund within 14 days for UK or 21 days for our international customers, just drop us a message on the link below and we can look into this for you. https://www.prettylittlething.com/contact-us For more info on our returns please see here: https://www.prettylittlething.com/returns-policy I'll send you a private message with further info. Alex

Posted 6 years ago

“I ordered my daughter a dress for her formal. They were paid for the product and I got an email that expected delivery would be October 28th. She never received the dress. I emailed the company and never heard back. I am out the money and my daughter has to look for and buy another dress for her formal in a week.”

Helpful Report

Posted 6 years ago

Hi Kristina, Sorry to hear that you have not received your parcel just yet. I've dropped you an email with all the updates regarding your order please check your inbox along with your spam and junk folders just in case. Alex

Posted 6 years ago

“I always order from PLT, but this time round I’m not impressed...I ordered two items of clothing and paid for next day delivery on Tuesday and it still has not arrived! I needed the outfit for this weekend and it never arrived.”

Helpful Report

Posted 6 years ago

Hi, sorry to hear you have not received your order just yet. We have taken a look into this for you and an email has been sent to your register email address regarding the delivery of this order. Please, could you check your inbox along with your spam and junk folders for this. I'll drop you a private message on hear incase you need to reach me. Alex

Posted 6 years ago

“quality was even worse than expected, and because i dont live in the brits i had to pay for return which was almost 30€, never again”

Helpful Report

Posted 6 years ago

Hi Sorry to hear you have had to return your items. If you ever receive any items that aren't right just let us know on the below link along with dropping us an image of the items you received, we'll then get this looked into and advise further before you have to make a return. https://www.prettylittlething.com/contact-us Alex

Posted 6 years ago

“Amazing customer service. Very prompt responses and immediately solved my problem! Quality customer service by Caitlin. :-)”

Helpful Report

Posted 6 years ago

Hi Daisy, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews