PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Coats run small with short sleeves. Fast shipping but will have to pay a fee for international shipping to your bank. Overall it’s an ok website. Order may a size or two up.”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your positive feedback. To help with sizing we also have a handy size guide that can be found here: https://www.prettylittlething.com/size-guide Alex

Posted 6 years ago

Hi, Thanks so much for your feedback, we also have a handy size guide that can be found here: https://www.prettylittlething.com/size-guide Alex

Posted 6 years ago

“I ordered two dresses that I love so I didn't need to make any returns.”

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Posted 6 years ago

Hi Monica, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“It asks me every single time to log in & when I do it directs me back to a blank page, I end up having to sign in through Facebook which seems pointless with the app!! I contacted them but wasn’t given much good advice so will stick with ASOS & Boohoo from now on 🤷🏽‍♀️”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that you have been having trouble with the app, we would recommend clearing the cache on your app and retrying to sing in. If this is still not working please uninstall the app and reinstall to remove any possible corrupt files. I'll send you a private message to follow up Alex

Posted 6 years ago

“They are fast and delivery is definitely quick too”

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Posted 6 years ago

Hi Samantha, We’re happy you’re happy. Come hit us up again soon Alex

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“Took them 4 months to refund me!! 4 months!! I had to call my bank so they could start an investigation into it cause I was scared I wouldn’t get refunded since it took so long! They’re clothing is low quality, and the shoes I had ordered looked nothing like the picture! Never will be ordering from this website again.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that it took so long for your refund. If you have not had confirmation on a refund within 14 days for UK or 21 days for our international customers, just drop us a message on the link below and we can look into this for you. https://www.prettylittlething.com/contact-us For more info on our returns please see here: https://www.prettylittlething.com/returns-policy I'll send you a private message with further info. Alex

Posted 6 years ago

“I ordered my daughter a dress for her formal. They were paid for the product and I got an email that expected delivery would be October 28th. She never received the dress. I emailed the company and never heard back. I am out the money and my daughter has to look for and buy another dress for her formal in a week.”

Helpful Report

Posted 6 years ago

Hi Kristina, Sorry to hear that you have not received your parcel just yet. I've dropped you an email with all the updates regarding your order please check your inbox along with your spam and junk folders just in case. Alex

Posted 6 years ago

“I always order from PLT, but this time round I’m not impressed...I ordered two items of clothing and paid for next day delivery on Tuesday and it still has not arrived! I needed the outfit for this weekend and it never arrived.”

Helpful Report

Posted 6 years ago

Hi, sorry to hear you have not received your order just yet. We have taken a look into this for you and an email has been sent to your register email address regarding the delivery of this order. Please, could you check your inbox along with your spam and junk folders for this. I'll drop you a private message on hear incase you need to reach me. Alex

Posted 6 years ago

“quality was even worse than expected, and because i dont live in the brits i had to pay for return which was almost 30€, never again”

Helpful Report

Posted 6 years ago

Hi Sorry to hear you have had to return your items. If you ever receive any items that aren't right just let us know on the below link along with dropping us an image of the items you received, we'll then get this looked into and advise further before you have to make a return. https://www.prettylittlething.com/contact-us Alex

Posted 6 years ago

“Amazing customer service. Very prompt responses and immediately solved my problem! Quality customer service by Caitlin. :-)”

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Posted 6 years ago

Hi Daisy, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 6 years ago

“The contact us service was amazing, so helpful! Caitlin was so polite and helpful”

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Posted 6 years ago

Hi Leah, Happy we helped you out. Keep checking out our New In to stay up to date with what’s new. Alex

Posted 6 years ago

“Paid €60 (on sale) for 4 items. TRASH quality. Disappointed. One of the striped shirts came in crooked and a sweatshirt i orders literally feels like paper. Ridiculous”

Helpful Report

Posted 6 years ago

Hi Angela, I'm so sorry that you're not happy with the quality of the clothing received for this order. I've sent you a private message in regards to this. - Shahbaz

Posted 6 years ago

“My two star rating is due to quality, BUT I guess you get what you pay for. Much better off saving my money and paying a little extra for quality in regards to casual or active wear. The leggings, I’ve order about 3-4 pairs, and ALL of them we’re so transparent they CANNOT be worn without something over them, so they’re basically pantyhose. Not sure why all of the INSTA photos advertise them as if they’re great fitting and non-transparent. Do not waste your money, they’re cheap clothing store $3 quality. In regards to the coats on the other hand, it is the total opposite. Great design, great quality and very reasonable price. The basic tops and blouses are horrible. Totally transparent and terrible quality as well. I ordered a White- T with a logo on it, assuming it would be loose fitting and great style, it literally looked like it was straight from the Alleys in La that sell $5 shirts with a plastered fake logo on them 🥴 It’s a hit or miss with items from this store. Not sure how they decide which items they will not tailor with quality and which items they will. Great style concept, but definitely needs improvement in quality considering it is advertised and marketed mainstream. Fashion Nova is a similar competitor and most of their items are very great quality, even for the basics. I have most of one order from over 6 months that I still haven’t returned yet, and decided to just use the basic tops I bought this round, even though the quality sucks. Would only order the coats or jackets from them again, anything else is a pass.”

Helpful Report

Posted 6 years ago

Hi Jessica, I'm sorry to hear that you're not happy with the quality of clothing and I will be passing this feedback onto our stock team we're always looking to improve the quality of our clothing. I've sent you a private message so that I can get some more info on the items that you aren't happy about so I can flag this also up with our quality control team. - Shahbaz

Posted 6 years ago

“I love any outfit i have ordered from your website and the next day delivery service is always so efficent keep up the good work guys.. cannot wait till.my next purchase”

Helpful Report

Posted 6 years ago

Hi Suzanne, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“I asked for a small size in my tracksuit bottoms a size 4 and I received a size 6 which is very big on me and in length and I got next day delivery and it did not come to 3 days later”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that we've sent you the tracksuit bottoms in the wrong size and that your parcel arrived late also! I've sent you a email so that I can get this resolved for you. - Shahbaz

Posted 6 years ago

“I am quite disappointed as I am quite a loyal shopper on Pretty Little Thing. I ordered two items quite last minute and paid extra for next day delivery as I needed them ASAP. Two days later, I am still waiting in hope that they will turn up as I have very limited time now to receive them before they’re unable to be used for the event I ordered them for. This is very disappointing because I’ve had very few problems with this website in the past, but it has definitely made me more reluctant to purchase in the future if I need things quickly, as that’s the purpose of ‘next’ day delivery.”

Helpful Report

Posted 6 years ago

Hi Elicia, I'm so sorry that your parcel hasn't been delivered on time and understand you're not happy about this as you've paid extra for next day delivery for an event. I've sent you a private message with further info regarding the delivery of your parcel. - Shahbaz

Posted 6 years ago

“Sizing was terrible, so inconsistent, and quality wasn't great either – most things were transparent. Wish I'd read reviews first! At least I was able to return stuff.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that you weren't happy with the sizing or quality of the items received. I do recommend checking our size conversion guide to help you choose the best fit for items. You can view the size guide by clicking here - https://www.prettylittlething.com.au/size-guide - Shahbaz

Posted 6 years ago

“The order was on time and fit perfectly!”

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Posted 6 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 6 years ago

“Sent all the wrong everything. Two pair of shoes wrong size..... My skirt was cheaply made. To send it back you have to go through so Much..... I would never order from them again nor will I Ever recommend anyone to use this site. Sincerely, A very disappointed customer from Cincinnati, Ohio!!!”

Helpful Report

Posted 6 years ago

Hi Naomi, sorry to hear about this, Please note that all of our sizes are in UK sizes. For example, a US size 10 shoe is a UK size 8. Please see our size guide here: https://www.prettylittlething.us/size-guide If you do wish to return any items we have an easy to use returns portal that I've linked below. https://usprettylittlething.intelligentreturns.net/main/landing For more info on our returns please see here: https://www.prettylittlething.us/returns-policy Alex

Posted 6 years ago

“good sizing, good quality and overall amazing website”

Helpful Report

Posted 6 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“I usually love PLT for the clothing and the accuracy. However I bought two items 2 weeks before my vacation and I never received them. I did speak to a representative who was polite and understanding. I love the fact you can speak with a rep on whatsapps and multiple platforms. The refund process could be better since it was very quick to take my money but was gonna take almost 2 weeks to return it.”

Helpful Report

Posted 6 years ago

Hi, Glad we helped, we know you’ll have looked unreal in your new outfit. Come check out our new in again soon. Alex

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews