PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The contact us service was amazing, so helpful! Caitlin was so polite and helpful”

Helpful Report

Posted 6 years ago

Hi Leah, Happy we helped you out. Keep checking out our New In to stay up to date with what’s new. Alex

Posted 6 years ago

“Paid €60 (on sale) for 4 items. TRASH quality. Disappointed. One of the striped shirts came in crooked and a sweatshirt i orders literally feels like paper. Ridiculous”

Helpful Report

Posted 6 years ago

Hi Angela, I'm so sorry that you're not happy with the quality of the clothing received for this order. I've sent you a private message in regards to this. - Shahbaz

Posted 6 years ago

“My two star rating is due to quality, BUT I guess you get what you pay for. Much better off saving my money and paying a little extra for quality in regards to casual or active wear. The leggings, I’ve order about 3-4 pairs, and ALL of them we’re so transparent they CANNOT be worn without something over them, so they’re basically pantyhose. Not sure why all of the INSTA photos advertise them as if they’re great fitting and non-transparent. Do not waste your money, they’re cheap clothing store $3 quality. In regards to the coats on the other hand, it is the total opposite. Great design, great quality and very reasonable price. The basic tops and blouses are horrible. Totally transparent and terrible quality as well. I ordered a White- T with a logo on it, assuming it would be loose fitting and great style, it literally looked like it was straight from the Alleys in La that sell $5 shirts with a plastered fake logo on them 🥴 It’s a hit or miss with items from this store. Not sure how they decide which items they will not tailor with quality and which items they will. Great style concept, but definitely needs improvement in quality considering it is advertised and marketed mainstream. Fashion Nova is a similar competitor and most of their items are very great quality, even for the basics. I have most of one order from over 6 months that I still haven’t returned yet, and decided to just use the basic tops I bought this round, even though the quality sucks. Would only order the coats or jackets from them again, anything else is a pass.”

Helpful Report

Posted 6 years ago

Hi Jessica, I'm sorry to hear that you're not happy with the quality of clothing and I will be passing this feedback onto our stock team we're always looking to improve the quality of our clothing. I've sent you a private message so that I can get some more info on the items that you aren't happy about so I can flag this also up with our quality control team. - Shahbaz

Posted 6 years ago

“I love any outfit i have ordered from your website and the next day delivery service is always so efficent keep up the good work guys.. cannot wait till.my next purchase”

Helpful Report

Posted 6 years ago

Hi Suzanne, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“I asked for a small size in my tracksuit bottoms a size 4 and I received a size 6 which is very big on me and in length and I got next day delivery and it did not come to 3 days later”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that we've sent you the tracksuit bottoms in the wrong size and that your parcel arrived late also! I've sent you a email so that I can get this resolved for you. - Shahbaz

Posted 6 years ago

“I am quite disappointed as I am quite a loyal shopper on Pretty Little Thing. I ordered two items quite last minute and paid extra for next day delivery as I needed them ASAP. Two days later, I am still waiting in hope that they will turn up as I have very limited time now to receive them before they’re unable to be used for the event I ordered them for. This is very disappointing because I’ve had very few problems with this website in the past, but it has definitely made me more reluctant to purchase in the future if I need things quickly, as that’s the purpose of ‘next’ day delivery.”

Helpful Report

Posted 6 years ago

Hi Elicia, I'm so sorry that your parcel hasn't been delivered on time and understand you're not happy about this as you've paid extra for next day delivery for an event. I've sent you a private message with further info regarding the delivery of your parcel. - Shahbaz

Posted 6 years ago

“Sizing was terrible, so inconsistent, and quality wasn't great either – most things were transparent. Wish I'd read reviews first! At least I was able to return stuff.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that you weren't happy with the sizing or quality of the items received. I do recommend checking our size conversion guide to help you choose the best fit for items. You can view the size guide by clicking here - https://www.prettylittlething.com.au/size-guide - Shahbaz

Posted 6 years ago

“The order was on time and fit perfectly!”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 6 years ago

“Sent all the wrong everything. Two pair of shoes wrong size..... My skirt was cheaply made. To send it back you have to go through so Much..... I would never order from them again nor will I Ever recommend anyone to use this site. Sincerely, A very disappointed customer from Cincinnati, Ohio!!!”

Helpful Report

Posted 6 years ago

Hi Naomi, sorry to hear about this, Please note that all of our sizes are in UK sizes. For example, a US size 10 shoe is a UK size 8. Please see our size guide here: https://www.prettylittlething.us/size-guide If you do wish to return any items we have an easy to use returns portal that I've linked below. https://usprettylittlething.intelligentreturns.net/main/landing For more info on our returns please see here: https://www.prettylittlething.us/returns-policy Alex

Posted 6 years ago

“good sizing, good quality and overall amazing website”

Helpful Report

Posted 6 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“I usually love PLT for the clothing and the accuracy. However I bought two items 2 weeks before my vacation and I never received them. I did speak to a representative who was polite and understanding. I love the fact you can speak with a rep on whatsapps and multiple platforms. The refund process could be better since it was very quick to take my money but was gonna take almost 2 weeks to return it.”

Helpful Report

Posted 6 years ago

Hi, Glad we helped, we know you’ll have looked unreal in your new outfit. Come check out our new in again soon. Alex

Posted 6 years ago

“customer service is always good, returns and refunds are very instant.”

Helpful Report

Posted 6 years ago

Hi Taylor, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Alex

Posted 6 years ago

“first time buying and definitely won’t be the last ,absolutely loved the dress and so happy was high quality and not cheap fabric thank you so much”

Helpful Report

Posted 6 years ago

Hi Linda, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“My dress was supposed to arrive three weeks ago and it came in the UPS on (2weeks ago) Friday and required a signature (no on was home to sign therefore I never received my package). I never received any update emails from your end. The most recent email I received from you was October 15th. I tried tracking my package through the confirmation number given to me by you guys and it was completely misleading. I attempted to track my package Friday morning and your website was telling me that my package was still supposed to arrive the prior Wednesday. I have yet to receive my purchase and no longer need it as the event in which I was going to wear it for has now passed. I am extremely disappointed in the service I have received from your end especially since I've heard many good things about your brand. I am requesting a full refund and return for my package once its in my possession.”

Helpful Report

Posted 6 years ago

Hi Alisha, Sorry to hear you have not received your PLT order yet especially as these were for an event you were attending. I can see that a delivery notice was left to rearrange your delivery. I'll drop you a private message with further details on the parcel. If you would like to return your items please use our returns portal linked below. https://usprettylittlething.intelligentreturns.net/main/landing For more on our returns please see here: https://www.prettylittlething.us/returns-policy Alex

Posted 6 years ago

“Great dress! Inexpensive with fast and efficient service,”

Helpful Report

Posted 6 years ago

Hi Serena, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 6 years ago

“I’ve never had so many compliments in my life about a clothing item . Every one , short , tall think and slender wants my skirt”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“Price and quality is amazing, fast delivery service. Amazing all round.”

Helpful Report

Posted 6 years ago

Hi Nadine, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 6 years ago

“Been over 3 weeks and has not arrived. Quite disappointed.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear your order has not arrived yet. I have contacted the courier regarding this parcel for you and have also issued a refund on your delivery charge due to the late delivery. I'll drop you a private message with all the details. Alex

Posted 6 years ago

“I’ve been buying from pretty little thing for years and I’ve never had a problem but recently the sizing has been awful! I’ve bought clothing worth £60 and had to return them back twice because it didn’t fit me and that was using 3 different sizes, I email them and they told me to ‘check the size guide’ I bought clothes in a size 12/14/16 and not one fit me? So I don’t think a size guide is relevant. The delivery is always on time or before the expected delivery date. However the courier service is awful and quite a few times they have ‘lost’ my parcel or when they go to deliver it they will leave it outside my front door for everyone and anyone to see or take it. The returns process is easy and you only wait 14 days for the money to enter to your bank account.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about the troubles you have had with your orders, We'll pass your feedback on regarding the sizes to get this looked into. Regarding the delivery, you can click on your Hermes tracking and set your delivery preferences (adding neighbors, safe locations, etc) Our evening and nominated delivery also use alternative couriers, these delivery options can be found on the link below. https://www.prettylittlething.com/delivery-information Alex

Posted 6 years ago

“Absolutely love the purchase’s I have made from this online store, 😍 the quality is always really good, always delivered fast and fits very accurately, (actually produces my size of clothing) I’m typically a size 4 and find it really difficult to buy clothes online, a lot of websites I’ve looked at don’t do a large amount of a petite range but pretty little thing does!! Would definitely continue buying from here! ❤️”

Helpful Report

Posted 6 years ago

Hi Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Alex

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews