PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pieces I ordered looked great online and they came relatively quickly however some of the sizes fit very bizarre. I ordered standard sizes (size 4 in everything and they all fit very differently) I ordered a black jumpsuit And it was completely ill fitting I actually had to throw it in the garbage because no body type in the world would fit it. it was made terribly. Some of the items are cute but not worth the money spent sadly! I was really excited to get these pieces and now I have to start over and look again elsewhere”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that you're not happy with the sizing of our items and that some items didn't fit quite right either. I've sent you a private message in regards to this. - Shahbaz

Posted 6 years ago

“I purchased a dress for a special event and paid for expedited shipping and did not recieve my product until 2 days later. I was extremely upset since I needed that item for Saturday night and did not get it Thursday when I paid for it to be recieved.”

Helpful Report

Posted 6 years ago

Hi Jasmine, I'm sorry to hear that your parcel was delivered late and I will be flagging this up with our courier to find out what went wrong to make sure this doesn't happen on future orders. I can see you've spoke with our customer service team and that you've now returned the dress back to us for a refund. If you need help with any future orders, message us through Twitter and the team will be happy to assist 24/7. - Shahbaz

Posted 6 years ago

“Not fast delivery. Cute shirt.”

Helpful Report

Posted 6 years ago

Hi Andrea, I'm sorry to hear you're not happy with the amount of time taken for the parcel to arrive. I can see from the tracking that your parcel was delivered on 24th Oct 2019. Standard shipping to USA can take up to 7 working days excluding any weekends/holidays in-between so your parcel was delivered on time. For more info on our delivery timescales, click here - https://www.prettylittlething.us/delivery-information I'm also glad to hear that you love the shirt. If there's anything else we can help with, drop us a message anytime. - Shahbaz

Posted 6 years ago

“It’s been about a month and I haven’t gotten my package. Customer service is on the low scale because it’s mostly automated and there’s barely any feeling of your needs being satisfied. I was also not compensated for my delivery being late.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that your parcel has been delivered on time and that you're also not happy with the level of customer service provided. I can see from the order that we've refunded you for the delivery fee due to the parcel being late. I've sent you a message on Twitter with further info in regards to this order. - Shahbaz

Posted 6 years ago

“My dress came incredibly creased but after ironing the dress was fitted perfectly to the size chart and i was really happy with the product. I also wish shipping was cheaper its the main think that puts me off buying sometimes.”

Helpful Report

Posted 6 years ago

Hi Nicole, I'm so sorry the dress arrived in this condition and I'm glad you've been able to iron out the creases. I've flagged this up with our quality control team as items shouldn't be arriving in this condition at all! As for the shipping options, we do offer unlimited next day delivery for a year @ £9.99 and this is a cheaper alternative to paying for delivery especially if you're planning on ordering from us quite often. You can purchased PLT Royalty by clicking here - https://www.prettylittlething.com/royalty - Shahbaz

Posted 6 years ago

“Never recieved my parcel even thought it was on next day delivery and they don't know what happened to it... still awaiting a refund...”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that your parcel wasn't delivered on time and can see from your messages to our social media team that you've requested a refund on the order also. I've sent you a message on Facebook in regards to this order. - Shahbaz

Posted 6 years ago

“My delivery was quick & on time I love the boots I purchased & want to buy another pair when you have my size restocked”

Helpful Report

Posted 6 years ago

Hi Amanda, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 6 years ago

“They lost my parcel that was supposed to be next day delivery, which then took over two weeks to get a refund for due to Hermes policy on lost items. This was the first time I had bought anything from PLT and also the last time I will be shopping with them.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that your parcel was lost by our courier and that you didn't receive your refund until 2 weeks later and understand this is your first time shopping with us. I'd like to investigate this further and turn your experiencing shopping with us in to a positive one. I've sent you a private message so that I can look into this further. - Shahbaz

Posted 6 years ago

“Poor delivery and clothes”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you're not happy with the delivery/clothes and want to turn this around for you. I've sent you an email as I'd like to find out what's the issues with the delivery/clothes are and make your experience shopping with us even better. - Shahbaz

Posted 6 years ago

“I’ve paid for annual next day delivery but all of my orders take in excess of 7-10 days for delivery...”

Helpful Report

Posted 6 years ago

Hi Cathy, I've taken look into your past three orders and these have been placed over the weekend. Unfortunately, our courier doesn't offer a delivery service on the weekend so your parcels were delivered the next working days which was a Monday. As for the latest order placed, I can see there was a delay that meant your parcel was delivered later than expected and I'm so sorry about this! I've flagged this up with our courier. For up to date info on our next day delivery cut off times to Ireland, click here - https://www.prettylittlething.ie/delivery-information - Shahbaz

Posted 6 years ago

“Great service all round. We have had a few weddings recently and ordered a lot of dresses for choice so delivery man was back and forward like a yo-yo...next day delivery always in time slot and very pleasant man. Returns very easy and money refunded very quickly. Prices are fab and so are the choice of clothing. Very happy shopping with PLT”

Helpful Report

Posted 6 years ago

Hi Lynda, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 6 years ago

“Price was perfect but the quality was hit and miss. Ordered a dress with wonky stitching but the returns fee is as much as the dress so I won't be sending back.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear you're not happy with the quality of the items and so sorry that you've received a dress with faulty stitching. I've sent you an email so that I can get this sorted out for you. - Shahbaz

Posted 6 years ago

“The outfit ended up coming before the Expected delivery date. The 50% off sale was really helpful. The only thing is I wish that they had customer reviews of the products on the website.”

Helpful Report

Posted 6 years ago

Hi Faith, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 6 years ago

“Clothes looked and fitted as they did in the picture, delivery was on time, good quality”

Helpful Report

Posted 6 years ago

Hi Elle, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 6 years ago

“Always been over the moon with my orders. Amazing quality, great sizing and good delivery! Great prices for amazing fashion!”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 6 years ago

“Always top quality and top fitting clothes for such a great price Have also found collections fit amazing”

Helpful Report

Posted 6 years ago

Hi Charlotte, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 6 years ago

“Perfect on all”

Helpful Report

Posted 6 years ago

Hi, If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“Always been over the moon with my purchases. Amazing quality and good sizing. Always great prices for quality fashion! In love, my #1 clothes store!”

Helpful Report

Posted 6 years ago

Hi Shan, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“Thank you! Reasonably priced, cute dress and exceptionally fast service!”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 6 years ago

“Perfect fit!”

Helpful Report

Posted 6 years ago

Hi Gabi, Glad to hear the items fit perfectly. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews