PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,351 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My delivery was quick & on time I love the boots I purchased & want to buy another pair when you have my size restocked”

Helpful Report

Posted 6 years ago

Hi Amanda, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 6 years ago

“They lost my parcel that was supposed to be next day delivery, which then took over two weeks to get a refund for due to Hermes policy on lost items. This was the first time I had bought anything from PLT and also the last time I will be shopping with them.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that your parcel was lost by our courier and that you didn't receive your refund until 2 weeks later and understand this is your first time shopping with us. I'd like to investigate this further and turn your experiencing shopping with us in to a positive one. I've sent you a private message so that I can look into this further. - Shahbaz

Posted 6 years ago

“Poor delivery and clothes”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you're not happy with the delivery/clothes and want to turn this around for you. I've sent you an email as I'd like to find out what's the issues with the delivery/clothes are and make your experience shopping with us even better. - Shahbaz

Posted 6 years ago

“I’ve paid for annual next day delivery but all of my orders take in excess of 7-10 days for delivery...”

Helpful Report

Posted 6 years ago

Hi Cathy, I've taken look into your past three orders and these have been placed over the weekend. Unfortunately, our courier doesn't offer a delivery service on the weekend so your parcels were delivered the next working days which was a Monday. As for the latest order placed, I can see there was a delay that meant your parcel was delivered later than expected and I'm so sorry about this! I've flagged this up with our courier. For up to date info on our next day delivery cut off times to Ireland, click here - https://www.prettylittlething.ie/delivery-information - Shahbaz

Posted 6 years ago

“Great service all round. We have had a few weddings recently and ordered a lot of dresses for choice so delivery man was back and forward like a yo-yo...next day delivery always in time slot and very pleasant man. Returns very easy and money refunded very quickly. Prices are fab and so are the choice of clothing. Very happy shopping with PLT”

Helpful Report

Posted 6 years ago

Hi Lynda, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 6 years ago

“Price was perfect but the quality was hit and miss. Ordered a dress with wonky stitching but the returns fee is as much as the dress so I won't be sending back.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear you're not happy with the quality of the items and so sorry that you've received a dress with faulty stitching. I've sent you an email so that I can get this sorted out for you. - Shahbaz

Posted 6 years ago

“The outfit ended up coming before the Expected delivery date. The 50% off sale was really helpful. The only thing is I wish that they had customer reviews of the products on the website.”

Helpful Report

Posted 6 years ago

Hi Faith, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 6 years ago

“Clothes looked and fitted as they did in the picture, delivery was on time, good quality”

Helpful Report

Posted 6 years ago

Hi Elle, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 6 years ago

“Always been over the moon with my orders. Amazing quality, great sizing and good delivery! Great prices for amazing fashion!”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 6 years ago

“Always top quality and top fitting clothes for such a great price Have also found collections fit amazing”

Helpful Report

Posted 6 years ago

Hi Charlotte, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 6 years ago

“Perfect on all”

Helpful Report

Posted 6 years ago

Hi, If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“Always been over the moon with my purchases. Amazing quality and good sizing. Always great prices for quality fashion! In love, my #1 clothes store!”

Helpful Report

Posted 6 years ago

Hi Shan, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“Thank you! Reasonably priced, cute dress and exceptionally fast service!”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 6 years ago

“Perfect fit!”

Helpful Report

Posted 6 years ago

Hi Gabi, Glad to hear the items fit perfectly. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“Always impressed with the quality of items I receive and 9 times out of 10 I keep what I buy. Can’t knock plt with the next day delivery this is the second year I’ve paid for it and not once have they not delivered my parcel the next day :)”

Helpful Report

Posted 6 years ago

Hi, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. - Shahbaz

Posted 6 years ago

“The delivery was faster than I thought it would be. The quality of clothing is good and when I sent my return, my refund was quick and easy. The return price was a bit much but the overall experience was great.”

Helpful Report

Posted 6 years ago

Hi, Loving your positive feedback. As for the return costs, I've sent you a private message with a cheaper alternative on how to return back to us. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“I love everything about prettylittlething! The delivery is very fast, every clothing is so well done and not trashy or damaged and the price is everything!! so affordable❤️❤️”

Helpful Report

Posted 6 years ago

Hi Jana, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“Amazing quality and very quick delivery”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 6 years ago

“Cheap clothes that most of the time look and feel amazing. Sometimes the clothes aren’t the best quality, but they are cheap so it’s worth it in my opinion. Returns are incredibly easy and free, and delivery is fast and very efficient. Really good store.”

Helpful Report

Posted 6 years ago

Hi, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 6 years ago

“I’m a royalty member and I’m still waiting on my items 3 days later!!”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that you haven't received your parcel just yet especially as you've paid for Royalty with us for the year. I've sent you a private message with further info in regards to your latest order. - Shahbaz

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,351 reviews