PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“love the items ihave bought from plt”

Helpful Report

Posted 7 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 7 years ago

“Quality of the dress was rubbish !!! Really cheap and nasty Sent straight back I’m afraid”

Helpful Report

Posted 7 years ago

Hi Marina, I'm really sorry to hear that you're unhappy with the quality of the material used on the dress. I have now flagged this with our quality control team to look into further. I've dropped you a private message with further info. - Shahbaz

Posted 7 years ago

“Clothes were amazing however my blazer has pulls on it one arrival. Clothes are designed to wear one night and not more than that.”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry that the blazer arrived with pulls in the material. Don't worry as we've got you covered. I've sent you an email so I can get this sorted out for you. - Shahbaz

Posted 7 years ago

“Delivery was awful! Ordered next day and didn’t turn up for 5 days!!”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry to hear that your parcel was delivered late especially as you've bought Royalty with us. Our courier was experiencing a slight delay in the mail service and we apologise for any inconvenience caused. I've sent you a private message in regards to this order. - Shahbaz

Posted 7 years ago

“Super happy with my dress! I needed a dress asap and with the early delivery, I had it in only 2 days. The dress looked so nice and everybody liked it. The quality is obviously not the best, but ist good concerning what you pay for it! The jewelry also was so pretty - same goes for quality here too!”

Helpful Report

Posted 7 years ago

Hi, If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 7 years ago

“Loved the quick service. The items I’ve bought are really good quality and look amazing.”

Helpful Report

Posted 7 years ago

Hi Lucy, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 7 years ago

“Happy with the delivery and quality/price rate.”

Helpful Report

Posted 7 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 7 years ago

“It took too long for my package and all my items were cheaply made. The only reason they get 1 star is because I was refunded my shipping cost.”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry to hear that you're not happy with the quality of items received. Don't worry as we've got you covered on this. I've sent you a private message with further info. - Shahbaz

Posted 7 years ago

“Never received the clothes I ordered and paid for”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry that you've not received your parcel just yet. I've chased the delivery up with our courier who advise they are experiencing some delays in the mail service and apologise for any inconvenience caused. I can see that you've spoken with our customer service team who've refunded the shipping fee back to you. Due to the delays in the mail service, if your parcel isn't delivered by the end of 3rd Nov 2019, message our team on Facebook straight away. I've also sent you a private message with a link to your tracking info. - Shahbaz

Posted 7 years ago

“Artigos muito giros. O envio é super rápido . A nível de acabamentos , vêm com muitas linhas . aconteceu de comprar uma saída de praia e se esqueceram de colocar o sinto . mas fora isso adoro fazer compras no site 😍”

Helpful Report

Posted 7 years ago

Hi Diana, If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 7 years ago

“I've bought things before that I love, but I recently bought two bikini sets. In one set the bottoms fit but not the top, in the other set the top fit but not the bottoms - even though all pieces are a size 10. Super annoying.”

Helpful Report

Posted 7 years ago

Hi Rachel, I'm so sorry to hear that items don't fit quite right and totally understand how annoying this is. I've sent you an email so I can look into this further. - Shahbaz

Posted 7 years ago

“PLT stated that my package would arrive on or before October 22nd but I didn't receive it until the 28th. Usually I have no problems but this time took way longer than normal.”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry that your parcel was delivered late. I've sent you a private message with further info in regards to this. - Shahbaz

Posted 7 years ago

“I purchased 2 different dresses for my wife for an upcoming military ball. We received them very quickly and were pleased with that part. When she finally opened the package she wasn't quite sure until she tried them both on. She was totally excited about both of them. So much so that now she doesn't know which one she will be wearing first! A real good problem to have especially when you are trusting the online store as to sizes and all. Great job guys!!!!”

Helpful Report

Posted 7 years ago

Hi Paul, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. - Shahbaz

Posted 7 years ago

“Delivery never on time”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry that your parcels are never delivered on time especially as you've purchased Royalty with us. I have flagged this up with our courier to make sure future parcels are delivered on time. Just a heads up, for next day delivery, please place the order before 1pm Monday to Friday (excluding holidays/weekends), to receive your parcel the next day. For up to date info on our delivery timescales, click here - https://www.prettylittlething.ie/delivery-information - Shahbaz

Posted 7 years ago

“I had two separate orders within days of each other my second order arrived before my first, but the first was received a few days later. Love everything I ordered most of the times are very good in quality and stitching, I ordered the teal thigh high boots they didn’t for so that was a disappointment. And one pair of pants was a little too thin for work. Other than that 1 romper 4 tops, 2 sets of earrings, 2 pair of heels, and a necklace work beautifully.”

Helpful Report

Posted 7 years ago

Hi Shannon, I'm glad to hear that you love the items that arrived in both and apologise for the delay in delivery. I have flagged this up with our courier to make sure future parcels are delivered on time. I've also sent you an email in regards to the other items that you weren't happy with. - Shahbaz

Posted 7 years ago

“The dress wasn’t really a dress. It’s cheaply made. I can’t believe they orginally charged $70 for it. It came ripped.”

Helpful Report

Posted 7 years ago

Hi Afi, I'm so sorry to hear that the dress arrived in this condition. Don't worry as we've got you covered. I've sent you an email in regards to this. - Shahbaz

Posted 7 years ago

“I ordered for next day delivery due to needing it ASAP and 4 days later I still haven't received it. It now due tomorrow apparently. I won't hold my breath.”

Helpful Report

Posted 7 years ago

Hi Georgina, I'm so sorry to hear that your parcel wasn't delivered on time. I can see that you've spoken with our customer service team through Whatsapp and they've refunded your delivery fee also. I've looked into the delivery and the reason for the delays was due to Bank holiday in Ireland on 28th Oct 2019. Due to the holiday, Fastway is closed for the day. You can view our latest delivery cut off times for Ireland by clicking here - https://www.prettylittlething.ie/delivery-information - Shahbaz

Posted 7 years ago

“My parcel hasn’t been delivered... it was dispatched 5 days ago for next day delivery, but I am yet to receive it.”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry that you haven't yet received your parcel. I've sent you a private message with further info in regards to the delivery. - Shahbaz

Posted 7 years ago

“Ordered playboy jumper washed twice & all design came off the back. Delivery is quick, things always fit well so happy in that since just disappointing jumper design was wrecked after 2 washes”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry to hear that the design on the jumper washed away. Don't worry as we've got you covered! I've sent you an email so I can get this sorted out for you. - Shahbaz

Posted 7 years ago

“Delivery company are terrible. Told me they had delivered when they hadn't, then when they actually delivered they left my package outside on a busy road - it was stolen. Got a refund but not the full amount and haven't had explanation why. Disappointing from start to finish”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry that you never received your parcel and that our courier left your parcel in a location where it was stolen. I have flagged this up with our courier to make sure future parcels are either signed for by yourself to delivered to your neighbours. I've also sent you a private message regarding the remaining amount that hasn't been refunded on this order. - Shahbaz

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews