PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day delivery is amazing”

Helpful Report

Posted 6 years ago

Hi, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 6 years ago

“I returned items and got a refund in the same week.”

Helpful Report

Posted 6 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 6 years ago

“Paid for next day delivery, order arrived a week later! Customer service was absolutely shocking! Noone could tell me where my order was, no refund offered.”

Helpful Report

Posted 6 years ago

Hi Katie, I'm so sorry to hear that the customer service team wasn't able to track your order and that your parcel was delivered late. I can see the from the tracking, our courier was experiencing some technical issues with their system so we were unable to track the whereabouts of parcels for a short while. I apologise for any inconvenience caused. I'm glad to hear that you've received your parcel and I've also refunded £5.99 paid for delivery to your bank card. The money will bounce back into your account by 11th Nov 2019. I've also dropped you a private message in regards to this order. - Shahbaz

Posted 6 years ago

“The arrival dresses were super delayed, Matthew D. kindly assisted me in locating the. He was the best part of the experience. The dressed, however, were a hot mess.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear the dresses arrived in a poor condition. Don't worry as we've got you covered. I've sent you an email so I can get this sorted out for you. - Shahbaz

Posted 6 years ago

“I ordered and paid for Express post and it took 5 days to arrive definitely disappointed as I needed my purchase for a event as for the quality of their products im satisfied.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that your parcel was delivered late and understand why you feel disappointed as you planned to wear the items for an event. I've dropped you a private message with further info. - Shahbaz

Posted 6 years ago

“I got in touch with the customer service through Facebook messenger and they were amazing! I saw my order was delayed in a location and was double checking to make sure everything was okay. I got a very quick response (within the hour) by Aky to let me know my package will be on its way to me by the next few days.”

Helpful Report

Posted 6 years ago

Hi, So happy Aky helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 6 years ago

“Next day delivery ran smoothly and impressed with my purchases.”

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Posted 6 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 6 years ago

“I ordered a silky dress which was quite nice. But it was wrapped tightly in plastic so it was super wrinkly. The materail looks good in pictures but it was actually quite thin. I gave two stars because I didn't return it but Packaging and material quality could be better”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that the dress arrived tightly packed in the plastic bag meaning the material was wrinkly. I've dropped you a private message in regards to this. - Shahbaz

Posted 6 years ago

“Okay, so I know PLT is good quality and all but the couriers are actually so bad. I ordered a top for an important thing TOMORROW and it still hasn’t came - my friend got hers right away and I ONLY live a few minutes away. My sister looked on the tracking and it said it gotten lost. I’m so angry.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you haven't received your parcel especially as you planned to wear this to an important event. I've dropped you a private message so I can chase this up for you. - Shahbaz

Posted 6 years ago

“My order was running late and I messaged them online through the available chat and they refunded me the shipping cost!”

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Posted 6 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. - Shahbaz

Posted 6 years ago

“I was satisfied with the customer service, but unfortunately disappointed with my order, because it didn't arrive. It was said that the courier lost it. All in all the customer service did there best to resolve the issue by giving me a refund. And the communication was very fast .”

Helpful Report

Posted 6 years ago

Hi Becky, I'm so sorry to hear that the courier lost your parcel and I'm glad the customer service team was able to get this resolved for you right away. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“Due to a page error I ended up ordering the same things twice and nikki got back to me asap and helped me with the cancellation!”

Helpful Report

Posted 6 years ago

Hi, So glad Nikki helped you out. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“10/10 on everything amazing price and quality. super easy if i ever need a return and refund. probably my favourite online store 💖💖”

Helpful Report

Posted 6 years ago

Hi Gemma, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“I had a return that got lost in transit, customer service was great and completely understanding. Gave me a full refund. Great service. Shimaya was great”

Helpful Report

Posted 6 years ago

Hi Jamie, So happy Shimaya helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 6 years ago

“i love some of the customer service i had a different person respond to me the first time but they didn’t text back for hours i had to text again and the 2nd time i got iram and he was great!! he responded quick and helped me with my problem as soon as he could if i need anything i will request him quick responses 😁”

Helpful Report

Posted 6 years ago

Hey Kyja, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“Well my delivery was the fastest of the time the I wanted my clothes to arrive it was safe”

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Posted 6 years ago

Hi Jacky, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 6 years ago

“Very happy wt this web site..Never sent anything back.. My only problem is the colour advertised is not the colour I got when ordered..petrol blue turned out to be green. Other than that I'm very happy wt PLT”

Helpful Report

Posted 6 years ago

Hey, I'm glad to hear you love our PLT site and I'm sorry that the item you received doesn't match the photo on our site. I've dropped you a private message with more info. - Shahbaz

Posted 6 years ago

“PLT customer service rep Jaida was wonderful. I was confused and concerned about the delay in the delivery of my package but Jaida contacted me And advised my tracking was updated about apologized about the delay she even refunded my shipping costs.”

Helpful Report

Posted 6 years ago

Hi, So happy Jaida helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 6 years ago

“I spoke with Cher and she was very efficient in helping me check my parcel that was delayed.”

Helpful Report

Posted 6 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 6 years ago

“I literally love PLT ❤️”

Helpful Report

Posted 6 years ago

Hi Elena, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews