PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a few outfits for a next day delivery ordered them on the night and they came in the morning.I was vv impressed and decided to get the next day delivery for a whole year and it’s great”

Helpful Report

Posted 7 years ago

Hi Sophia, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 7 years ago

“Quality of clothing is poor. Most items arrive portly stitched or already with small holes”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry to hear that your items arrived in a poor quality! I've sent you a email so that I can get this sorted out for you. - Shahbaz

Posted 7 years ago

“I recently reordered some bottoms from PLT, they came on time, the fit of the bottoms were good but not great. PLT bottoms are long and I’m 5’2 and hippy but a pair of heels could probably fix that. The crotch of the pants however were a bit long on me so I might have to get it fixed.”

Helpful Report

Posted 7 years ago

Hi Kira, I'm so sorry that the bottoms arrived in this condition and will need to flag this up with our quality control team to investigate further. I've sent you an email in regards to this. - Shahbaz

Posted 7 years ago

“Great brand and fast shipping.”

Helpful Report

Posted 7 years ago

Hi Israel, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. - Shahbaz

Posted 7 years ago

“Brilliant quality clothes even better prices, always speedy dispatch. Never had to return anything as products were better than expected.”

Helpful Report

Posted 7 years ago

Hi Tammy, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 7 years ago

“I had accidentally ordered my order to a random address. They were really helpful re routing it for me. Especially Rizu and Qasim!”

Helpful Report

Posted 7 years ago

Hi Dee, So happy we helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 7 years ago

“Ordered item 3 weeks ago. Never received. Claim filed with paypal to receive refund. Presently waiting for process.”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry that you haven't received your parcel on time. I've looked into the order and can see that we've refunded you for the shipping and that the courier has advised to contact them to rearrange delivery as no one was available to sign for the delivery on 28th Oct 2019. I've dropped you a private message with further info. - Shahbaz

Posted 7 years ago

“I really appreciated the given code to use at check-out, allowed me to pay for priority shipping! I also loved my dress, fit and shined great :)”

Helpful Report

Posted 7 years ago

HI Thalia, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 7 years ago

“Price and delivery were GREAT!”

Helpful Report

Posted 7 years ago

Hi Monica, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 7 years ago

“Next day delivery is amazing”

Helpful Report

Posted 7 years ago

Hi, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 7 years ago

“I returned items and got a refund in the same week.”

Helpful Report

Posted 7 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 7 years ago

“Paid for next day delivery, order arrived a week later! Customer service was absolutely shocking! Noone could tell me where my order was, no refund offered.”

Helpful Report

Posted 7 years ago

Hi Katie, I'm so sorry to hear that the customer service team wasn't able to track your order and that your parcel was delivered late. I can see the from the tracking, our courier was experiencing some technical issues with their system so we were unable to track the whereabouts of parcels for a short while. I apologise for any inconvenience caused. I'm glad to hear that you've received your parcel and I've also refunded £5.99 paid for delivery to your bank card. The money will bounce back into your account by 11th Nov 2019. I've also dropped you a private message in regards to this order. - Shahbaz

Posted 7 years ago

“The arrival dresses were super delayed, Matthew D. kindly assisted me in locating the. He was the best part of the experience. The dressed, however, were a hot mess.”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry to hear the dresses arrived in a poor condition. Don't worry as we've got you covered. I've sent you an email so I can get this sorted out for you. - Shahbaz

Posted 7 years ago

“I ordered and paid for Express post and it took 5 days to arrive definitely disappointed as I needed my purchase for a event as for the quality of their products im satisfied.”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry that your parcel was delivered late and understand why you feel disappointed as you planned to wear the items for an event. I've dropped you a private message with further info. - Shahbaz

Posted 7 years ago

“I got in touch with the customer service through Facebook messenger and they were amazing! I saw my order was delayed in a location and was double checking to make sure everything was okay. I got a very quick response (within the hour) by Aky to let me know my package will be on its way to me by the next few days.”

Helpful Report

Posted 7 years ago

Hi, So happy Aky helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 7 years ago

“Next day delivery ran smoothly and impressed with my purchases.”

Helpful Report

Posted 7 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 7 years ago

“I ordered a silky dress which was quite nice. But it was wrapped tightly in plastic so it was super wrinkly. The materail looks good in pictures but it was actually quite thin. I gave two stars because I didn't return it but Packaging and material quality could be better”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry to hear that the dress arrived tightly packed in the plastic bag meaning the material was wrinkly. I've dropped you a private message in regards to this. - Shahbaz

Posted 7 years ago

“Okay, so I know PLT is good quality and all but the couriers are actually so bad. I ordered a top for an important thing TOMORROW and it still hasn’t came - my friend got hers right away and I ONLY live a few minutes away. My sister looked on the tracking and it said it gotten lost. I’m so angry.”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry that you haven't received your parcel especially as you planned to wear this to an important event. I've dropped you a private message so I can chase this up for you. - Shahbaz

Posted 7 years ago

“My order was running late and I messaged them online through the available chat and they refunded me the shipping cost!”

Helpful Report

Posted 7 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. - Shahbaz

Posted 7 years ago

“I was satisfied with the customer service, but unfortunately disappointed with my order, because it didn't arrive. It was said that the courier lost it. All in all the customer service did there best to resolve the issue by giving me a refund. And the communication was very fast .”

Helpful Report

Posted 7 years ago

Hi Becky, I'm so sorry to hear that the courier lost your parcel and I'm glad the customer service team was able to get this resolved for you right away. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews