PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always impressed with the quality of items I receive and 9 times out of 10 I keep what I buy. Can’t knock plt with the next day delivery this is the second year I’ve paid for it and not once have they not delivered my parcel the next day :)”

Helpful Report

Posted 6 years ago

Hi, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. - Shahbaz

Posted 6 years ago

“The delivery was faster than I thought it would be. The quality of clothing is good and when I sent my return, my refund was quick and easy. The return price was a bit much but the overall experience was great.”

Helpful Report

Posted 6 years ago

Hi, Loving your positive feedback. As for the return costs, I've sent you a private message with a cheaper alternative on how to return back to us. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“I love everything about prettylittlething! The delivery is very fast, every clothing is so well done and not trashy or damaged and the price is everything!! so affordable❤️❤️”

Helpful Report

Posted 6 years ago

Hi Jana, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“Amazing quality and very quick delivery”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 6 years ago

“Cheap clothes that most of the time look and feel amazing. Sometimes the clothes aren’t the best quality, but they are cheap so it’s worth it in my opinion. Returns are incredibly easy and free, and delivery is fast and very efficient. Really good store.”

Helpful Report

Posted 6 years ago

Hi, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 6 years ago

“I’m a royalty member and I’m still waiting on my items 3 days later!!”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that you haven't received your parcel just yet especially as you've paid for Royalty with us for the year. I've sent you a private message with further info in regards to your latest order. - Shahbaz

Posted 6 years ago

“My items arrived quickly and they were of a decent quality. I was very pleased with my jumper dress - was bigger than I thought it would be and could have ordered a size down.”

Helpful Report

Posted 6 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. - Shahbaz

Posted 6 years ago

“Delivery is great ! , lovely clothing selection just the jeans aren’t great quality x”

Helpful Report

Posted 6 years ago

Hi, Positive feedback is always good to hear and I'm glad to hear you love the clothing selection we have to offer. I've sent you a private message in regards to the jeans. - Shahbaz

Posted 6 years ago

“be aware of this scam , no phone number to contact . website run by machines . my daughter bought from them 5 time and sent back 4 time never got refund from them even ones . unfortunately i decide to check my account only recently , and i found out they never refund any money .although i have proof of all the returned stuff”

Helpful Report

Posted 6 years ago

Hi, I've replied to your first review left so that we can get this sorted out. - Shahbaz

Posted 6 years ago

“never buy from this online scammer**** be aware of this scam , no phone number to contact . website run by machines . my daughter bought from them 5 time and sent back 4 time never got refund from them even ones . unfortunately i decide to check my account only recently , and i found out they never refund any money .although i have proof of all the returned stuff”

Helpful Report

Posted 6 years ago

Hi, I'm really sorry that your daughter hasn't been refunded on her returns just yet. I've sent you a private message so that we can get this sorted out. - Shahbaz

Posted 6 years ago

“Buy from here a lot. Delivery always on time and returns simple and never have any issues. Sometimes clothes can look cheep but 90% of the time good quality.”

Helpful Report

Posted 7 years ago

Hi Amy, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 6 years ago

“Clothing was amazing a fit perfectly, although next day delivery was a bit pricey I still would recommend”

Helpful Report

Posted 7 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“Quality, tracking and fit was good -have no opinion on refund process, so cannot comment”

Helpful Report

Posted 7 years ago

Hi Freya, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 7 years ago

“I was unable to track my purchase, on your website even tho it showed a possible delivery date, 2 weeks later the package wasn't delivered. I just stopped checking on it. I messaged you on Instagram and still have not received a reply. When my package finally arrived, one item was too small and one was too big. I am now stuck with them because I have no idea if you would get them if i returned them to you.”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry to hear that you were unable to track your parcel and that you never received a response to your query on Instagram. I've sent you an email so that I can get this all sorted out for you. - Shahbaz

Posted 7 years ago

“Great price for amazing quality jumper, sizing was a bit off for my jumper but was only the head hole and it eventually stretched to fit past my head,but my jumper was absolutely AMAZING quality and so cheap for something that felt so expensive, delivery was fab,got next day delivery,missed my order ,and Hermes tried again a few hours later and I got it!! Really reccomend prettylittlething and Hermes delivery!”

Helpful Report

Posted 7 years ago

Hi, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 7 years ago

“Ordered 3 items. 1 fit perfectly, other 2 EXTREMELY small. Had to pay two separate shipping charges of $4 each. Can take up to 2 weeks for the refund of the actually cost of the items. Very disappointing.”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry to hear that two items didn't fit quite right and that you've had to pay two lots of returns shipping to to return the items back to us. I've sent you an email to get this sorted out for you. - Shahbaz

Posted 7 years ago

“The dress was great but it wasn’t the best quality but then Asha helped me. She was very nice and gave great service.”

Helpful Report

Posted 7 years ago

Hi, So happy we helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 7 years ago

“I love pretty little thing whenever I purchase items majority of the time they fit perfectly , shipping is extremely fast with no complications but personally I think new styles need to be brought out x”

Helpful Report

Posted 7 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 7 years ago

“Jumper is exacly what it looked like online,was so cheap for the amazing quality,couldn’t recommend more,delivery was Hermes it was amazing,got next day delivery and missed my parcel and the delivery man came back later on in the evening and I got it.”

Helpful Report

Posted 7 years ago

Hi, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. - Shahbaz

Posted 7 years ago

“Good service”

Helpful Report

Posted 7 years ago

Hi Stephanie, If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews