PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer service is always good, returns and refunds are very instant.”

Helpful Report

Posted 6 years ago

Hi Taylor, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Alex

Posted 6 years ago

“first time buying and definitely won’t be the last ,absolutely loved the dress and so happy was high quality and not cheap fabric thank you so much”

Helpful Report

Posted 6 years ago

Hi Linda, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“My dress was supposed to arrive three weeks ago and it came in the UPS on (2weeks ago) Friday and required a signature (no on was home to sign therefore I never received my package). I never received any update emails from your end. The most recent email I received from you was October 15th. I tried tracking my package through the confirmation number given to me by you guys and it was completely misleading. I attempted to track my package Friday morning and your website was telling me that my package was still supposed to arrive the prior Wednesday. I have yet to receive my purchase and no longer need it as the event in which I was going to wear it for has now passed. I am extremely disappointed in the service I have received from your end especially since I've heard many good things about your brand. I am requesting a full refund and return for my package once its in my possession.”

Helpful Report

Posted 6 years ago

Hi Alisha, Sorry to hear you have not received your PLT order yet especially as these were for an event you were attending. I can see that a delivery notice was left to rearrange your delivery. I'll drop you a private message with further details on the parcel. If you would like to return your items please use our returns portal linked below. https://usprettylittlething.intelligentreturns.net/main/landing For more on our returns please see here: https://www.prettylittlething.us/returns-policy Alex

Posted 6 years ago

“Great dress! Inexpensive with fast and efficient service,”

Helpful Report

Posted 6 years ago

Hi Serena, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 6 years ago

“I’ve never had so many compliments in my life about a clothing item . Every one , short , tall think and slender wants my skirt”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“Price and quality is amazing, fast delivery service. Amazing all round.”

Helpful Report

Posted 6 years ago

Hi Nadine, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 6 years ago

“Been over 3 weeks and has not arrived. Quite disappointed.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear your order has not arrived yet. I have contacted the courier regarding this parcel for you and have also issued a refund on your delivery charge due to the late delivery. I'll drop you a private message with all the details. Alex

Posted 6 years ago

“I’ve been buying from pretty little thing for years and I’ve never had a problem but recently the sizing has been awful! I’ve bought clothing worth £60 and had to return them back twice because it didn’t fit me and that was using 3 different sizes, I email them and they told me to ‘check the size guide’ I bought clothes in a size 12/14/16 and not one fit me? So I don’t think a size guide is relevant. The delivery is always on time or before the expected delivery date. However the courier service is awful and quite a few times they have ‘lost’ my parcel or when they go to deliver it they will leave it outside my front door for everyone and anyone to see or take it. The returns process is easy and you only wait 14 days for the money to enter to your bank account.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about the troubles you have had with your orders, We'll pass your feedback on regarding the sizes to get this looked into. Regarding the delivery, you can click on your Hermes tracking and set your delivery preferences (adding neighbors, safe locations, etc) Our evening and nominated delivery also use alternative couriers, these delivery options can be found on the link below. https://www.prettylittlething.com/delivery-information Alex

Posted 6 years ago

“Absolutely love the purchase’s I have made from this online store, 😍 the quality is always really good, always delivered fast and fits very accurately, (actually produces my size of clothing) I’m typically a size 4 and find it really difficult to buy clothes online, a lot of websites I’ve looked at don’t do a large amount of a petite range but pretty little thing does!! Would definitely continue buying from here! ❤️”

Helpful Report

Posted 6 years ago

Hi Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Alex

Posted 6 years ago

“The website and ordering are easy to use”

Helpful Report

Posted 6 years ago

Hi Alison, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“Price is reasonable but slightly expensive considering the quality of products. Delivery was fine but a little expensive. I returned my items due to poor quality last week and still have not heard anything.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that you have had to return your items. I can see that we have not received your return jus yet. we normally receive returns within 14 days from your return date. If you have not heard anything after the 14 days just drop us a message on the link below and we'll look into this further for you. https://www.prettylittlething.com/contact-us Alex

Posted 6 years ago

“loved it, clothes are good quality and the delivery time was so fast !”

Helpful Report

Posted 6 years ago

Hi Mia, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“Always found efficient service. Goods of good quality wash we'll have no complaints. So far had no returns”

Helpful Report

Posted 6 years ago

Hi Liz, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“Delivery was swift. Packaging wasn’t damaged.”

Helpful Report

Posted 6 years ago

Hi Emma, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“Everything came in one piece and quite quickly”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“The items I got from pretty little thing was fine ish. I got over the knee boots and the stitches is somewhat loose at the top and coming out. I paid next day delivery and due time a delay which was not said as well as my parcel going to the wrong depot centre (how???) my parcel got to me 4 days later than it should have and I could have just paid standard delivery. It almost came too late for the event I ordered my package for in the first place.”

Helpful Report

Posted 6 years ago

Hi, sorry to hear that your order was late, looking into this for you it seems that this was collected from the Hermes hub and transported to the incorrect deopt, which caused the delay. I have gone ahead and got the delivery refunded on this order for you. I'll drop you a private message with details on the refund. Alex

Posted 6 years ago

“Bought a couple things to gift someone well ahead of time. Didn’t receive it even after 15 days of EXPECTED delivery. Kept trying to reach the company, didn’t get any response. On the 16th day I was told that my parcel got “lost”. Super bad experience will never order it again”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that your order got lost. taking a look at your tracking I can see that there had been to updates from the courier, which is why this was classed as lost. A refund has been issued for the order, I'll drop you a private message with the details on this. If you would still like the items you can reorder. Alex

Posted 6 years ago

“Ordered a dress, fits exactly like the model online. But the shipping is not as it says. Faster shipping would be so much better!”

Helpful Report

Posted 6 years ago

Hi Cindy, Glad to hear you love the dress and I'm sorry about the late delivery! I've gone ahead and refunded you for the shipping fee. I've dropped you a private message with further info on the refund. - Shahbaz

Posted 6 years ago

“I really love this brand, they come out with new items everyday and always have the best sales! They're pretty popular because items tend to sell out quickly!The quality is pretty good, although sizing is confusing, I always have to size down when I buy bottoms and their pants seem to be super long and baggier than the picture (which I now understand why the models are always wearing heels) Shipping is pretty fast, I live in Canada and it takes about a week or less for my items to arrive, I also never had to pay tax/duties. I wish the website would do promos for shipping like if I spend over 100$ I can get free shipping but it always has been 15$. One thing that got me a bit confused is the fact that it's in USD and I wish they had the option to convert it to CAD. Anyways, I'm always shopping on this website because I always find what I need and I love their clothes!”

Helpful Report

Posted 6 years ago

Hi, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 6 years ago

“Fast delivery, great quality on their clothing. Even do one of the pieces didn't fit but everything else is worth the price. Will def. use them again.”

Helpful Report

Posted 6 years ago

HI Jessica, Thanks for the positive feedback and glad to hear you'll keep shopping with us. As for the item that doesn't fit quite right, you can return this back to us and we'll cover the cost of returns. I've sent you a private message with more info. - Shahbaz

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews