PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery (one day before they said). Most products looked like they did on the website - usually the more expensive ones and the cheap ones didn’t look the same”

Helpful Report

Posted 6 years ago

Hi Emmy, I'm glad to hear you've received your parcel on time and sorry to hear that some of the items don't quite match what's sold on our site. I've sent you an email so that we can look into this further. - Shahbaz

Posted 6 years ago

“Soft material white dress is a bit see through”

Helpful Report

Posted 6 years ago

Hey, I'm so sorry to hear the material on the White Strappy Detail Backless Cami Dress is a bit see-through. I have flagged this up with our quality control team to check the remaining stock immediately. Please return the dress back to us for a refund using one of our free returns couriers by clicking here - https://www.prettylittlething.com/returns-policy - Shahbaz

Posted 6 years ago

“Happy with most things but sizing not great, smaller thn a shop size 12 I keep having to send bk weekly, which for me isn't good I've had an operation so can't get to post office to send two bags bag of clothes”

Helpful Report

Posted 6 years ago

Hi Nooska, I'm so sorry to hear the sizing on our items isn't quite right and understand you're unable to keep visiting the post office to make your returns back to us due to recently having an operation. We do offer a Hermes pick up service, where the courier will collect your returns from your front door. You can arrange a collection by clicking here - https://www.hermesparcelreturn.co.uk/directReturns/return?clientId=276&childId=000 I've also raised the issue regarding the sizing of our items with our quality control team to investigate further. - Shahbaz

Posted 6 years ago

“Item was good but packaging damaged. Crushed and ripped shoe box. Would nt usually be concerned about box but they were a gift”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry the shoe box arrived in this condition especially as the item has been ordered as a gift. I've flagged this up with our quality control team to investigate how the box came to arrive in this condition. I've also sent you a private message in regards to this order. - Shahbaz

Posted 6 years ago

“I ordered two skirts about 13 days ago and still haven’t gotten it yet. The tracking just kept saying in transit. It’s finally shown that it was somewhat close to my house. Probably won’t order from pretty little thing again for any outfit I need for an event. Though I spoke to an agent Iram who was very helpful ,and gave me the money I paid for the delivery back. I hope to get my package sooner than later.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that your parcel wasn't delivered on time and I'm glad to hear Iram sorted you out with a refund on the shipping fee. I have spoken with our courier and they've reassured me future parcels will be delivered on time and apologise for any inconvenience caused due to the delays. - Shahbaz

Posted 6 years ago

“Great help with delivery problems I got answers straight away and proper solutions x”

Helpful Report

Posted 6 years ago

Hi Dani, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“Iram customer service was incredible”

Helpful Report

Posted 6 years ago

Hi, So glad Iram helped you out. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“I was desperate because I hadn’t received my package in over two weeks. I co tatted support and got a response the same day within hours. My agent was Iram, so very helpful!”

Helpful Report

Posted 6 years ago

Hi Meagan, So happy Iram helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 6 years ago

“The dress I brought is exactly as the picture and fit perfectly. :)”

Helpful Report

Posted 6 years ago

Hi Amber, I'm glad to hear you've loving the dress! Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“The customer service was really great and Iram got back to me very quickly.”

Helpful Report

Posted 6 years ago

Hi Aurea, So happy Iram helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 6 years ago

“You pay for what you get. Clothes come in faulty sizes.... aka I purchased a few items that were smaller than I thought I was getting and I even bought a size larger just because some of these sites do that... also quality is not the greatest, kind of cheap. But cannot complain for the price you are paying”

Helpful Report

Posted 6 years ago

Hi Angela, I'm sorry to hear the item sizing wasn't quite right and that the quality of the clothing is poor also. I've sent you an email in regards to this. - Shahbaz

Posted 6 years ago

“Nice clothing and quick delivery”

Helpful Report

Posted 6 years ago

Hi Melanie, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 6 years ago

“Nice clothes, the sizing is abit strange for the hoodies, the body fits nice but the hole for your head is super tight and can barely put on. Delivery was super quick and easy.”

Helpful Report

Posted 6 years ago

Hi Alannah, I'm so sorry to hear the sizing of the hoodies isn't quite what you expected and that the hole where you head goes through is really tight. I have flagged this up with our quality control team to carry out a stock check immediately. I've sent you a private reply with further info. - Shahbaz

Posted 6 years ago

“I paid for one year of next day deliveries. I ordered shoes on monday and my email stated I would receive them "on or before Wednesday 23rd October" I was depending on that next day delivery so I could bring my shoes to a wedding in Spain but they haven't arrived so now I've to find shoes somewhere else which I dont have time for! So what did I pay for next day delivery for a year for if you are not going to follow through on the promise that you made and that I paid for!! I'm so angry!”

Helpful Report

Posted 6 years ago

Hi Helen, I'm so sorry that you parcel didn't arrive the next day especially as you've paid for PLT Royalty with us and totally understand why you're so upset about this. I've sent you an email with further info regarding this order. - Shahbaz

Posted 6 years ago

“I ordered a skirt on a Thursday, with next day delivery (Friday) so that i could try it on ready for an outing on Sunday. Money was taken out etc, everything fine. Until it hit Saturday and I still hadn’t receive my outfit, no emails telling me any information except the ones I had on FRIDAY that it was dispatched. So I contacted to team for them to tell me SATURDAY NIGHT that the skirt was out of stock? Major inconvience, I got my money refunded but I think that is still shocking!”

Helpful Report

Posted 6 years ago

Hi Jodi, I'm so sorry to hear that you never received your parcel and also never received any emails regarding your order except the dispatch email you received on Friday. I have flagged this up with our warehouse team to find out what went wrong and to make sure your future orders are processed and dispatched on time. I've sent you a private reply with further info regarding this order. - Shahbaz

Posted 6 years ago

“PLT is my go to shop! I rarely buy from anywhere else! To me PLT is a community not just a shop! The podcast is just great! I love how celebratory of women the brand is. The collabs are really fab I love knowing who is behind the clothing and influence the design! I think PLT are great with their social media!! My fave is the Q&A’s on Instagram where they speak to people who work for the company and what their role involves! I also love how they to polls on insta to find out what colours and materials we would like certain pieces in! I could go on all day about how much I love this brand! It has honestly changed the fashion industry! The only concern I have is that they are a huge contributor to fast fashion and I would love if they could find some sort of solution to decrease this! I sell on all my clothes on depop so the clothes get more wear so maybe if they did something to promote that? I don’t know but apart from that! Thank you PLT for providing me with some gorge pieces!!”

Helpful Report

Posted 6 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. - Shahbaz

Posted 6 years ago

“Was happy with the pants I purchased, however not about the shirt. It was very thin. Revived a discount for my order, if I would’ve paid full price I would’ve not been satisfied.”

Helpful Report

Posted 6 years ago

Hey, I'm sorry to hear you weren't happy with the quality of the shirt and I'm glad that we we got this sorted out for you. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 6 years ago

“Fast easy delivery, quick simple returns and efficient refunds.”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 6 years ago

“So half of the items I ordered were awful quality and fit & have was lovely, and I know I’m going to get a lot of use out of the lovely items but the other half honestly belong straight in the trash (which is awful because I already only purchase fast fashion items like PLT if I know the item is going to be a staple because of all the fabric and textiles in landfills already) so I would just be weary of what you buy.”

Helpful Report

Posted 6 years ago

Hi Lucy, I'm so sorry to hear you're not happy with the quality of some of the items from your order. I've sent you a private reply so that we can get this sorted out for you. - Shahbaz

Posted 6 years ago

“Terrible experience never received my order ! Reached out several times to customer service and no response! I just want my refund at this point!”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry you haven't received your parcel just yet. I've sent you a private reply with further info on your delivery status. - Shahbaz

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews