PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice clothing and quick delivery”

Helpful Report

Posted 7 years ago

Hi Melanie, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 7 years ago

“Nice clothes, the sizing is abit strange for the hoodies, the body fits nice but the hole for your head is super tight and can barely put on. Delivery was super quick and easy.”

Helpful Report

Posted 7 years ago

Hi Alannah, I'm so sorry to hear the sizing of the hoodies isn't quite what you expected and that the hole where you head goes through is really tight. I have flagged this up with our quality control team to carry out a stock check immediately. I've sent you a private reply with further info. - Shahbaz

Posted 7 years ago

“I paid for one year of next day deliveries. I ordered shoes on monday and my email stated I would receive them "on or before Wednesday 23rd October" I was depending on that next day delivery so I could bring my shoes to a wedding in Spain but they haven't arrived so now I've to find shoes somewhere else which I dont have time for! So what did I pay for next day delivery for a year for if you are not going to follow through on the promise that you made and that I paid for!! I'm so angry!”

Helpful Report

Posted 7 years ago

Hi Helen, I'm so sorry that you parcel didn't arrive the next day especially as you've paid for PLT Royalty with us and totally understand why you're so upset about this. I've sent you an email with further info regarding this order. - Shahbaz

Posted 7 years ago

“I ordered a skirt on a Thursday, with next day delivery (Friday) so that i could try it on ready for an outing on Sunday. Money was taken out etc, everything fine. Until it hit Saturday and I still hadn’t receive my outfit, no emails telling me any information except the ones I had on FRIDAY that it was dispatched. So I contacted to team for them to tell me SATURDAY NIGHT that the skirt was out of stock? Major inconvience, I got my money refunded but I think that is still shocking!”

Helpful Report

Posted 7 years ago

Hi Jodi, I'm so sorry to hear that you never received your parcel and also never received any emails regarding your order except the dispatch email you received on Friday. I have flagged this up with our warehouse team to find out what went wrong and to make sure your future orders are processed and dispatched on time. I've sent you a private reply with further info regarding this order. - Shahbaz

Posted 7 years ago

“PLT is my go to shop! I rarely buy from anywhere else! To me PLT is a community not just a shop! The podcast is just great! I love how celebratory of women the brand is. The collabs are really fab I love knowing who is behind the clothing and influence the design! I think PLT are great with their social media!! My fave is the Q&A’s on Instagram where they speak to people who work for the company and what their role involves! I also love how they to polls on insta to find out what colours and materials we would like certain pieces in! I could go on all day about how much I love this brand! It has honestly changed the fashion industry! The only concern I have is that they are a huge contributor to fast fashion and I would love if they could find some sort of solution to decrease this! I sell on all my clothes on depop so the clothes get more wear so maybe if they did something to promote that? I don’t know but apart from that! Thank you PLT for providing me with some gorge pieces!!”

Helpful Report

Posted 7 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. - Shahbaz

Posted 7 years ago

“Was happy with the pants I purchased, however not about the shirt. It was very thin. Revived a discount for my order, if I would’ve paid full price I would’ve not been satisfied.”

Helpful Report

Posted 7 years ago

Hey, I'm sorry to hear you weren't happy with the quality of the shirt and I'm glad that we we got this sorted out for you. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 7 years ago

“Fast easy delivery, quick simple returns and efficient refunds.”

Helpful Report

Posted 7 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 7 years ago

“So half of the items I ordered were awful quality and fit & have was lovely, and I know I’m going to get a lot of use out of the lovely items but the other half honestly belong straight in the trash (which is awful because I already only purchase fast fashion items like PLT if I know the item is going to be a staple because of all the fabric and textiles in landfills already) so I would just be weary of what you buy.”

Helpful Report

Posted 7 years ago

Hi Lucy, I'm so sorry to hear you're not happy with the quality of some of the items from your order. I've sent you a private reply so that we can get this sorted out for you. - Shahbaz

Posted 7 years ago

“Terrible experience never received my order ! Reached out several times to customer service and no response! I just want my refund at this point!”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry you haven't received your parcel just yet. I've sent you a private reply with further info on your delivery status. - Shahbaz

Posted 7 years ago

“Delivery was on time , 2nd time ordering from here clothes never look like the website shows them always terrible sizing , material is cheap and nasty won’t be ordering again”

Helpful Report

Posted 7 years ago

Hi Lauren, I'm so sorry that the clothes don't look like as advertised on our site and that you're not happy with the quality of the material either. I've sent you an email so we can look into this further. - Shahbaz

Posted 7 years ago

“I love pretty little thing there is always something you want. I do think most things are skimpy not very much you would actually wear in the winter without freezing.”

Helpful Report

Posted 7 years ago

“One dress I ordered came inside out and covered in makeup. I put it in the wash and after realised it had a hole in the sleeve but because I washed it, could not return it.”

Helpful Report

Posted 7 years ago

Hi Jess, I'm really sorry to hear one of the dresses arrived with makeup stains and also a hole. Don't worry as we've got you covered. I've sent you an email so we can get this sorted out for you. - Shahbaz

Posted 7 years ago

“Always on time and always as picture! Sometimes not what expected but online shopping never really is.”

Helpful Report

Posted 7 years ago

Hi, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 7 years ago

“quality was just overall terrible, but one piece was fine.”

Helpful Report

Posted 7 years ago

Hi Brynne, I'm so sorry to hear you're not happy with the quality of the items you've received. I've send you a private reply so I can get this sorted out for you. - Shahbaz

Posted 7 years ago

“Love Plt, it was the first time for me here, and all was so easy, like it!”

Helpful Report

Posted 7 years ago

Hi, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. - Shahbaz

Posted 7 years ago

“Never had a problem with PLT, and I’m a regular. Returns are easy and hassle free. Will continue to shop with them.”

Helpful Report

Posted 7 years ago

Hi Diane, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. - Shahbaz

Posted 7 years ago

“Love plt. Everything is so so easy. Return delivery you name it your updated the full way. Love ya PLT”

Helpful Report

Posted 7 years ago

Hi Ruby, Thanks so much for your positive feedback. Have an amazing week. - Shahbaz

Posted 7 years ago

“I often order from UK but first time i had tonpay 20£ for sending back unwanted items.i regret a lot to have anything common with your company.never again.hard to contact with helping person.don't recommend.”

Helpful Report

Posted 7 years ago

Hi Beata, I'm so sorry that you're not happy with having to pay to return items back to us. At the moment we don't offer a free returns service for our international customers except for Germany. We are looking at extending this to more countries so keep checking back on our returns page by clicking here - https://www.prettylittlething.com/returns-policy - Shahbaz

Posted 7 years ago

“Their customer service is brilliant. Cannot go wrong if there is an issue with your order! Never have a problem with the clothes or delivery either!”

Helpful Report

Posted 7 years ago

Hi Amber, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 7 years ago

“Customer service was great! Thank you Sadie and Sultan so much for your help and understanding”

Helpful Report

Posted 7 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. - Shahbaz

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews