Name: PrettyLittleThing.com
Rating: 2.59

“I ordered jeans in a size 4 but was sent a size 8. Also, ordered a blouse size small according to the measurement chart that is given to me on the website and i couldn’t fit it past my chest. I am very angry.”

Helpful Report

Posted 6 years ago

Hi Kayla, I'm sorry to hear you've received the wrong size. I appreciate how angry you must be and I want to get this resolved straight away for you. I've taken a look into your order and I can see this was placed through our US website and the sizes you ordered were US sizes. As we're a UK based company all of our items are labelled with the UK sizes. A US 4 is the equivalent to a UK size 8, I'll add the size guide below for you: https://www.prettylittlething.us/size-guide If these are unsuitable please return them back and we'll happily issue a refund for you. I'll also send over a private message, if you need anything in the meantime just hit reply, Thank you, Dominie

Posted 6 years ago

“I ordered my birthday outfits with PLT & ordered it a week early before the big day & I still haven’t receive it, bearing in mind I selected next day delivery too. PLT has issued me a delivery refund however PLT still haven’t got a clue where my missing parcel is & are giving me the run around & Hermes well don’t get me started on their appalling customer service, or lack of one. PLT choosing Hermes as their delivery service in the UK is appalling. Hermes are consistently unreliable and as per usual late delivering my package. I wish PLT would consider using a different courier as it really lets them down tremendously & has put me off ordering with them again as this is the 2nd time this has happened to me buying from PLT.”

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Posted 6 years ago

Hi Deborah, I'm sorry to hear your order hasn't landed with you yet, I completely understand how you feel let down and I want to have this looked into straight away for you. Looking at your delivery there's been no further update since the 14th October so I've had this raised with the couriers to be chased urgently. There is a certain timescale we have to allow before we can confirm your parcel as lost, this would be the 25th October. Please keep an eye on your tracking details and if there's no movement by this date we can then look into having your items resent or refunded in full. I'll also send over a private message, if you need anything in the meantime just hit reply. Thank you, Dominie

Posted 6 years ago

“I ordered my birthday outfits with PLT & ordered it a week early before the big day & I still haven’t receive it, bearing in mind I selected next day delivery too. PLT has issued me a delivery refund however PLT still haven’t got a clue where my missing parcel is & are giving me the run around & Hermes well don’t get me started on their appalling customer service, or lack of one. PLT choosing Hermes as their delivery service in the UK is appalling. Hermes are consistently unreliable and as per usual late delivering my package. I wish PLT would consider using a different courier as it really lets them down tremendously & has put me off ordering with them again as this is the 2nd time this has happened to me buying from PLT.”

Helpful Report

Posted 6 years ago

Hi Deborah, I'm sorry to hear you haven't received your order. I can see this post has been sent twice and I've replied to your earlier message. If you need help with anything else please let me know or send a message over to our Customer Service Team either through email or social media. Thank you, Dominie

Posted 6 years ago

“Everything was perfect”

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Posted 6 years ago

Hey Tameka, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 6 years ago

“Good prices, quick delivery, easy returns, My Daughter loves PLT!, happy customer”

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Posted 6 years ago

Hey Kerry, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 6 years ago

“Ordered a sweatshirt and it's very nice quality and fit. The only let down is PLT use Hermes as their delivery service in the UK. Hermes are consistently unreliable and as per usual were late delivering my package. Wish PLT would consider using a different courier.”

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Posted 6 years ago

Hi Janey, Loving your positive feedback. So happy to hear your love the brand as much as we do. I'm sorry to hear you feel this way though, about our delivery service, I'll definitely have your feedback passed over to the relevant team to be looked into and to help improve our service moving forward. Have a lovely day, Dominie

Posted 6 years ago

“Fast delivery and great deal with next day delivery for 1 year for £9.99! Clothes are amazing and love that they sell morphe now as it’s so much easier and faster and cheaper to receive it than getting international shipping! Very reasonable prices and easy returns, definitely recommend!!!”

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Posted 6 years ago

Hey Hannah, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 6 years ago

“It's always something I used to use them in college so I tried again. In my first order I ordered every US size 4 I double-checked. Somehow I get a UK size 4 which is a US size 0. Everything was sent back with the receipt they sent which clearly stated the US part. This most recent time, I ordered the material is coming apart and it was poorly packaged. The shoebox has punctured the package itself was ripped the clothes were dirty as a result, I had to go to USPS to make sure all items were accounted for. Needless to say.. Never again”

Helpful Report

Posted 6 years ago

Hi Latrice, I'm so sorry to hear your order has arrived in this condition and you've also been sent the wrong sizes. I completely understand why you're disappointed and I want to get this looked into straight away. I need a little more information on the items you've received so I've sent you an email to the one linked to your PLT account. Speak soon, Dominie

Posted 6 years ago

“This is my second time ordering with this organization and I was not pleased. The first that I ordered my package did not come on time and I ordered on time. It actually came a week after my birthday. This last time I ordered, I requested a size 10 and you guys sent me a size 12. I really like your clothes but I am not satisfied with your service. This is now my second time and both very bad experiences.”

Helpful Report

Posted 6 years ago

Hi Rae, I'm sorry to hear your 1st order arrived late and you've received the wrong size with your 2nd purchase, I completely understand how disappointed you must be and I want to get this looked into straight away. I've gone ahead and refunded your delivery charge on your most recent order and the monies will be back in your account by the 25th October. Please return the dress in line with our returns policy and we'll happily issue a refund for you. I'll also send over a private message, if there's anything else I can help you with please just let me know, Thank you, Dominie

Posted 6 years ago

“Love the quality of the clothes needed for my next va action to Brazil amazing promo I just love this brand !!! Will definitely recommend and share all my post !!”

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Posted 6 years ago

Hey Elchristy, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 6 years ago

“I have had difficulty with Pretty Little thing from start to finish. Unfortunately I accidentally ordered my item to an old address, due to the form autofilling and not requiring a confirmation after using ClearPay. I noticed the mistake immediately after completing the order but due to there being no way to cancel an order once made (a clear violation of consumer rights, by the way) I was unable to cancel or change the address. I then proceeded to contact customer service immediately asking that they either cancel the order or amend the address. They did neither and told me that my parcel would be delivered to the wrong address and they could do nothing about it, and I will be expected to pay even if I don't receive the order. I have since dealt with no less than 11 people, each of whom have not bothered to read previous discussion in the thread, resulting in me having to explain my self multiple times. I've always been a fan of pretty little thing but the service regarding cancellations and delivery issues is appalling. I fail to understand how a company can have such poor communication they are unable to stop an order from being fulfilled when they have over 48 hours before it is even dispatched. And it is disgusting that I am expected t pay for an order I have repeatedly requested be cancelled or changed before it was even fulfilled or delivered.”

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Posted 6 years ago

Hi, I'm sorry to hear the wrong delivery address is on your order. We do have a certain timescale where we can try and have an order cancelled or the address updated and unfortunately on this occasion your items had already been picked and packed. I've taken a look into your delivery and I can see your parcel has been delivered to the original address today. I'll send you a private message with details on your delivery, Speak soon, Dominie

Posted 6 years ago

“Great service as always guys x”

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Posted 6 years ago

Hey! Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 6 years ago

“Good quality not the best delivery time since I paid for next day delivery and received 4 days later.”

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Posted 6 years ago

Hey, Thanks so much for your review. I've taken a look into your order and I can see the delivery option chosen was our UK Saver Delivery, this can take between 3-5 working days for your parcel to arrive. If you ever need any future help just hit us up. In the meantime, happy shopping! Dominie

Posted 6 years ago

“I love PLT and think that they have very dope pieces, but whenever I order from them I always have to return half of my order because the sizing is so bad, and the return process is very complicated.”

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Posted 6 years ago

Hey, I'm sorry to hear you're not happy with the sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“I ordered a dress and checked sizing chart, decided to order a size bigger and when i received it, it was so small...Getting a refund is difficult...Postage was so slow also...Doubt id purchase from you again!”

Helpful Report

Posted 6 years ago

Hi Mischee, I'm sorry to hear you're not happy with the sizing of your dress. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. To return the item back please use our Online Returns Portal, it's really quick and easy to use and your refund will be issued once your parcels been scanned in at the Post Office: https://ausprettylittlething.intelligentreturns.net/main/landing Thanks, Dominie

Posted 6 years ago

“Great product❤❤❤❤”

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Posted 6 years ago

Hey Mellisa, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 6 years ago

“very trustworthy, great clothes and prices, great discounts. every time i shop i do express shipping, my package be here in 2 days. i love pretty little thing!”

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Posted 6 years ago

Hey Kennede, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 6 years ago

“Material on everything was really nice. The problem I had was the size I usually wear in leggings didn’t fit me. I’m not sure why, they were cheap so I didn’t return them but they are still sitting here with the tags on them because I’d never fit them.”

Helpful Report

Posted 6 years ago

Hi Melissa, I'm sorry to hear you're not happy with the sizing of your leggings. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. To return them back please use our Online Returns Portal, it's really quick and easy to use and your refund will be issued once your parcels been scanned in at the Post Office: https://usprettylittlething.intelligentreturns.net/main/landing Thanks, Dominie

Posted 6 years ago

“Very nice material and great fitting. Always order one size up to be safe. If it’s too big, returns are simple and easy.”

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Posted 6 years ago

Hey Rose, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 6 years ago

“Iram was super helpful!”

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Posted 6 years ago

Hey Adriana, Loving your positive feedback. So glad Iram helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PrettyLittleThing.com Reviews