PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was okay but item was of bad quality and did not look anything like the picture on the website. Very very disappointed especially for the expensive clothing. Will not be shopping on PLT again.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear you're not happy with the quality of your items. I completely understand why you're disappointed and I'll have your feedback passed over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“Everything is super cute but most of my items sizing was off. Unfortunately they do not accept exchanges, charge for returns and shipping so I likely won’t reorder the item I really wanted.”

Helpful Report

Posted 6 years ago

Hi Gabby, Thanks so much for your review, We really appreciate your feedback regarding exchanges and our returns policy, I'll have this passed over to the relevant team to be looked into to help improve our service moving forward. Thank you, Dominie

Posted 6 years ago

Hey Gabby, Thanks so much for your review, I'm sorry to hear you feel this way about our returns policy and exchanges, I'll have your feedback passed onto the relevant team to be looked into and to help improve our service moving forward. Thank you, Dominie

Posted 6 years ago

“The order shipped and arrived very quick. The prices with the discount were awesome had a great experience!!Love my dress”

Helpful Report

Posted 6 years ago

Hey Patty, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 6 years ago

Hey Patty, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 6 years ago

“My clothing never arrived due to a problem with the delivery and I have not gotten my money back.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear your order hasn't landed with you yet and you're still waiting for your refund. I've taken a look into your delivery and the couriers have had to return your parcel due to an incomplete address, it looks like your apartment number was missing. I've gone ahead and refunded your items in full for you today and the monies will be back in your account by the 19th October. If you'd like to reorder your items just double check your delivery address is spot on in your PLT account. If you need help with anything else please let me know. Thank you, Dominie

Posted 6 years ago

“AMAZING! Super fast shipping and the everything is beautiful 😍”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback. So happy you're happy! Have an amazing day. Dominie

Posted 6 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 6 years ago

“Everything looked so cute online but the sizing was all over the place. I placed two separate orders for some bikinis and a few dresses in a size medium but only a few of them fit, the others said size medium but fit like an XS. The quality of the clothing is kind of cheap. The material feels cheap and the stitching on a couple items were coming apart. I don’t think I’d order from here again. Delivery is pretty fast though!”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear you're not happy with the quality & sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

Hi, I'm sorry to hear you're not happy with the sizing and quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“The dress was a perfect fit and came very quick as well, love the colour. Can’t wait to wear this to my Valedictorian presentation. It’s times like this I wish I was a YouTube so I could be sent heaps of clothes from PLT to review haha”

Helpful Report

Posted 6 years ago

Hey! Loving your positive feedback. We know you’ll look next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 6 years ago

“I’m used to be fully dedicated to Boohoo but I have been so impressed by PLT I’ve completely converted all my online shopping to them! I live in Germany but I always order from the UK site because the exchange rate often results in a better price than you’ll find on the EU site. International delivery is a bit on the expensive side but my order has always arrived earlier than expected which has been so ideal. And in terms of quality, I’ve purchased 3 dresses, a pair of jeans and 2 jumpers from them and I’ve been so happy with all of them except for one dress. But in general I just think PLT’s materials are of a much better quality than other online sites and love their range of styles and sizes on offer. My go-to site for online shopping without a doubt!!”

Helpful Report

Posted 6 years ago

Hey! Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 6 years ago

“Discount code advertised on website never worked even though I was a new customer. Sizes come up very small not sure if I would use again although clothes were OK”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear your discount hasn't applied to your order and that you're not happy with the sizing. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“Amazing service and always on time with no faults whatsoever”

Helpful Report

Posted 6 years ago

Hey Hannah, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 6 years ago

“I buy so many clothes from pretty little thing and love them all! The returns process is quick and easy. If I ever have any problems I message the Instagram and they sort it out straight away. I love them!”

Helpful Report

Posted 6 years ago

Hey Megan, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 6 years ago

“Sadie was super quick and helped me out without a problem after my friend ordered her items twice!! Thank you ❤️ (We spoke on my twitter which is usually Always quicker than email) ❤️”

Helpful Report

Posted 6 years ago

Hey! Loving your positive feedback. So glad Sadie helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 6 years ago

“Ordered a few items for a night out, got nothing of what I orderd. Everything I got was wrong, and the customer service wanted me to pay for the return, when they messed up. Never ordering from them ever again. Crazy”

Helpful Report

Posted 6 years ago

Hi Nathalie, I'm sorry to hear you've been sent the wrong items, I completely understand why you're disappointed especially as your items were needed for your night out. I want to get this looked into straight away but I need a little more information on the order you've received so I've sent you an email to the one linked to your PLT account so I can get this sorted for you. Speak soon, Dominie

Posted 6 years ago

“PLT IS AMAZING! sizes have always been bang on! delivery is always on time or before stated delivery! customer service is amazing on refunds and returns and price is so cheap for amazing quality❤️❤️”

Helpful Report

Posted 6 years ago

Hey Georgia, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 6 years ago

“I ordered few things, for the first time. I am completely happy with your service, priče and delivery. Everything was as promised. I will be ordering again, for sure.”

Helpful Report

Posted 6 years ago

Hey Mary, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 6 years ago

“I ordered my clothes to the wrong addresses and went on the live chat on Facebook to try to get it changed, sadly I ordered it first class so it was already sent out! But Sadie was so quick to respond and help me out, amazing!!! Thank you🌸”

Helpful Report

Posted 6 years ago

Hey! Loving your positive feedback! If you ever need any future help just hit us up. In the meantime, happy shopping! Dominie

Posted 6 years ago

“I ordered my clothes and did express shipping (I live in the United States) and my order came in 2 days! Loved all my items. Only 2 of all my items didn’t fit but that’s no issue because that’s the risk you take with ordering anything online. I didn’t receive my 60% off code initially but i reached out to the Twitter customer service and they responded within 5 minutes and helped and sent me a new code thanks to Zulaka! I appreciate the great customer service. I will continue to order”

Helpful Report

Posted 6 years ago

Hey Patrisha, So glad Zulaka helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 6 years ago

“Thank you Hamzah, Aroosa n shimaya for your help to keep track of my order, you guys were super helpful and responded instantly! Your awesome!”

Helpful Report

Posted 6 years ago

Hey Claire, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 6 years ago

“matthew d. helped me in placing my order. I had some serious technical issues on the website and ended up downloading the app where I was able to place my order.”

Helpful Report

Posted 6 years ago

Hey Francesca, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 6 years ago

“Ordered from Plt recently, I had a missing item but after a few quick emails I received a refund, with the items that I received they were of good quality and looked like the image on the site. The only thing I will say is pay the extra for next day delivery, or even better time your order to when there is a discount code for NDD, as the saver delivery was painfully slow and If you're anything like me you want your order ASAP. Anyway, since then I've ordered twice more and had no other issues so far, would definitely recommend to others :)”

Helpful Report

Posted 6 years ago

Hey! Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews