PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,351 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was very poor quality in general and the seams were even close to ripping on one side (or just really poorly made). Plan to return.”

Helpful Report

Posted 6 years ago

Hi Kim, I'm sorry to hear you're not happy with the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“Ordered boots next day delivery. It’s now day 10 and customer support along with Hermes outdated tracking reports are sound like a broken record - delivery is set for today, please allow till 9pm for delivery to arrive, than contact us again - next day same situation - no order, no way to contact Hermes driver-currier, email support teem is slow on response. Frustrating, annoying. I sit and wait , and they say attempt delivery made - no one called , no one knocked, unless it was in a parallel universe. 10 days I wait for next day delivery, like I don’t have life, tracking says we’re on our way to you, just wait - and nothing. Asked refund twice, they say please wait till 9 pm today and ask again. They refunded delivery cost of 6£ But they cannot say where is my package and for how long will they ask me to wait till 9 pm...”

Helpful Report

Posted 6 years ago

Hi Ann, I'm sorry to hear you're having problems with your delivery and that this hasn't been resolved for you. I've taken a look into your tracking information and there are no details as to why this keeps getting delayed so I've had the issue raised with Hermes to be looked into urgently. I'll also send you a private message, if you need anything else just let me know, Thank you, Dominie

Posted 6 years ago

“The trousers too big. Size 4 and they were for my daughter but they fitted me and my size is 8.”

Helpful Report

Posted 6 years ago

Hi Halyna, I'm sorry to hear the sizing wasn't right with your trousers, I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“Very good quality but the delivery took over 2 weeks”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your review, I'm sorry to hear your order took over 2 weeks to arrive, I haven't been able to locate this order on your account to be able to look into this for you. I'll send you a private message, please reply with your order number. Thank you, Dominie

Posted 6 years ago

“Happy with everything”

Helpful Report

Posted 6 years ago

Hey! Thanks so much for your positive feedback. So happy you're happy! Have an amazing day. Dominie

Posted 6 years ago

“Always on time good quality of thing and good price”

Helpful Report

Posted 6 years ago

Hey Nicole, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 6 years ago

“I live in Norway and got the package a few days before estimated delivery which is super great! All the items I ordered fitted me well and I’m obsessed with PLT noe hahah❤️ Really don’t understand why so many have bad reviews because I loved everything! Only ONE thing I wasn’t a superfan of was that the knitted joggers was very seethrough. On the video I first wore clothes that aren’t from plt but all the clothes i change into is PLT”

Helpful Report

Posted 6 years ago

Hey Celine, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 6 years ago

“My first order was great, came when it said it would, they kept me updated with delivery date. The items are lovely, good value, good quality. ...and I love it. Will defo use again”

Helpful Report

Posted 6 years ago

Hey Karen, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 6 years ago

“My favorites !!”

Helpful Report

Posted 6 years ago

Hey! Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 6 years ago

“Was disappointed I ordered next day deliver and waited in for a delivery which wasn’t ever coming. However Matthew helped me. He advised me on when my item was coming and refunded me the cost of next day delivery. Very grateful :-)”

Helpful Report

Posted 6 years ago

Hey! So glad Matthew helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 6 years ago

“Services, delivery, prices and clothes quality perfect”

Helpful Report

Posted 6 years ago

Hey Deborah, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 6 years ago

“delivery service is amazing, clothes are affordable and the quality is average...I love pretty little thing at least 80% of my wardrobe is PLT x”

Helpful Report

Posted 6 years ago

Hey! Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 6 years ago

“Love love love, very happy, very quick and easy, and also worth it!”

Helpful Report

Posted 6 years ago

Hey Sylvain, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 6 years ago

“The customer service for PLT is unmatched! I had questions about my order and contacted PLT through WhatsApp and got a speedy and helpful response from Sadie. My questions were answered effectively and the customer service reps are the sweetest. The site itself has a great selection and awesome sales. The shipping isn’t too bad considering it isn’t coming from the US where I live but it does take about a week and some change.”

Helpful Report

Posted 6 years ago

Hey Sydney, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 6 years ago

“They were actually faster with their shipping than expected. I got two tops and they sent them 2 days before the expected date, which I loved! Good quality tops! Will be purchasing from them again!”

Helpful Report

Posted 6 years ago

Hey! Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 6 years ago

“Delivery was a bit slow. Clothes were very pretty but the material feels cheap. I’d buy again tho, price was good. Btw, one of my dresses came with a sewing defect.”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your review, I'm sorry to hear you feel this way about the delivery and that one of your dresses has a sewing defect. I need a little more information to be able to get this sorted so I've sent you an email to the one linked to your PLT account. Speak soon, Dominie

Posted 6 years ago

“Ordering and receiving my package was smooth, I live in the U.S so obviously it took a little longer than every other location near. However I only gave this a 4 star rate because I washed my item and it literally got ruined with one wash after using it once.”

Helpful Report

Posted 6 years ago

Hi Claudia, Thanks so much for your review, I'm sorry to hear your items been ruined after being washed, I want to get this looked into straight away but need a little more information. I've sent you an email to the one linked to your account. Speak soon, Dominie

Posted 6 years ago

“I had no issues with this website. Took a while because I live in the US but came before the expected delivery date. I love all my clothing”

Helpful Report

Posted 6 years ago

Hey! Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 6 years ago

“Fast shipping great packaging I had to refund a few items and the return process was ok I had to print out my return slip 👎🏾 One should be provided but amazing clothing”

Helpful Report

Posted 6 years ago

Hey! Thanks so much for your positive feedback, that’s great to hear, I am sorry though to hear about the issue you had with your returns, if you have any problems in the future please send a message over to our Customer Service Team who will sort this straight away for you. Have an amazing day and come back again soon. Dominie

Posted 6 years ago

“Very poor service- I ordered next day delivery for a year and I have waited for over 3 days now to receive my delivery with still no emails or anything indicating when it will be with me👎🏻”

Helpful Report

Posted 6 years ago

Hi Melissa, I'm sorry to hear your order hasn't landed with you yet. I've taken a look into your account and I can see your postcode is listed as one of our exceptions, due to this we're unable to guarantee Next Day Delivery and it can take between 3-5 working days for delivery. This is confirmed on our delivery options on the website and also included within the Royalty Terms - https://www.prettylittlething.com/delivery-information I can see your tracking updated today and your goodies will be delivered on or before the 10th October. I'll also send you a private message as well, if you need anything in the meantime just hit reply. Thank you, Dominie

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,351 reviews