PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad quality. So disapointed.”

Helpful Report

Posted 6 years ago

Hey Camille, I'm sorry to hear you feel this way about the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“my fav online clothing store easy!! i order around 3 times a week due to having next day delivery for a year 🥰 only ever had 1 small issue with a package and the customer service i received was brilliant and made me love PLT even more!! great quality for the best price ever!”

Helpful Report

Posted 6 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 6 years ago

“Great and quick customer service. Asha was so helpful and understanding.”

Helpful Report

Posted 6 years ago

Hey Asa, Loving your positive feedback. So happy to hear Asha helped you out! Come shop with us again soon. Dominie

Posted 6 years ago

“On two occasions i have been provided with excellent customer service. I had an item that was faulty which got refunded speedily, thanks to Janeth and Matt T. On another occasion, my delivery did not turn up on its estimated date, and Thanks to Jordan which notified me when it may next be here and provided me with discount for the future!”

Helpful Report

Posted 6 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 6 years ago

“Always have problems with pretty little liars first of all dirty clothes been sent to me now when a pay next day delivery and it doesn’t come the next day . Messaged customer service and they told me I would have to wait till the next day because my postcode doesn’t get next day when that’s a lie as a always get it next day delivery and always receive it next day when I pay for it. Definitely not wasting anymore more money with pretty little things as it’s a joke now”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear your order hasn't arrived on time and the items you've received were dirty. I want to get this looked into straight away but I need a little more information. I'll send you a private message, can you please let me know the product names of the items which have arrived in this condition and I'll be able to get this sorted for you. I've also had a look into your delivery and your postcode is listed as one of our exceptions, this means we're unable to guarantee Next Day Delivery to your area and it can take a couple of days for your parcel to arrive. The exceptions are listed on our delivery options on the website: https://www.prettylittlething.com/delivery-information I have on this occasion though issued a refund for your delivery charge as a gesture of goodwill and the monies will be back in your account by the 18th October. Thank you, Dominie

Posted 6 years ago

“Accidentally placed my order without realising I had the address sent to my home instead of my uni address. Matthew D, from the WhatsApp help app was such great help & couldn’t of done more to assist with the matter! Thanks Matthew D Kayleigh”

Helpful Report

Posted 6 years ago

Hey Kayleigh, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 6 years ago

“I like the look of your dresses but I’m not sure if the quality and sizing would be right...I’m small and very thin with no curves about 5ft would any clothes fit me Thanks”

Helpful Report

Posted 6 years ago

Hi Zoe, Thanks so much for your feedback! We do have a petite range which I think would be ideal, you could try out some clothes you like the look of and if they're unsuitable we'll happily accept them back for a refund. If you ever need any future help just hit us up. In the meantime, happy shopping! Dominie

Posted 6 years ago

“I LOVE PrettyLittleThing.com. The clothes/shoes are beautiful and the customer service is AWESOME! I needed some help with a return and Jaida helped me on Facebook by answering all of my questions. I DEFINITELY recommend PrettyLittleThing.com”

Helpful Report

Posted 6 years ago

Hey CJ, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 6 years ago

“Thank you for your lovely service. Samantha E treated me very nicely❤️”

Helpful Report

Posted 6 years ago

Hey Kiara, So glad Samantha helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 6 years ago

“Super quick response and was able to sort out my problem for me!! Thanks heaps Jaida!!😊”

Helpful Report

Posted 6 years ago

Hey Shannann, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 6 years ago

“Will not shop here again, applied discount code which was supposed to give me half price off my item it showed the discount but was then charged full price. Straight away I contacted them they offered to cancel my order so I could try again with the discount code, I agreed and asked for a refund to try again. But no reply after that instead I was sent a confirmation for my full price order and then an email saying sorry they have already shipped it and I can send it back if I want once it gets to me. Not pleased at all”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear your promotion didn't apply and that we were unable to have your order cancelled, I completely understand why you're not pleased and I want to get this sorted straight away for you. I'll send you a private message so we can discuss this further. Speak soon, Dominie

Posted 6 years ago

“Very bad quality and sizes are super off I bought so much and I’m returning more then half of it all. The pictures on website are very misleading. Super disappointed but I guess I got what I paid for...”

Helpful Report

Posted 6 years ago

Hey, I'm sorry you feel this way about the quality and sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“I ordered a dress for my birthday from them. My first problem was I could not track my order which I didn't like because I wanted my dress by a certain date so I followed the standard shipping dates. Everytime I put my tracking number in it said it was wrong like my order didnt exist. Well I finally got the dress and it did arrive on time but I didn't even like it. It's very cheaply made. It's a sweater dress but I feel like you can see right threw it. It's ruched so you can pull it in the front to look scrunched up but by time I do that you can look right up the front of my dress. I never ordered from PYT and wanted to like them but I don't. I will be returning.”

Helpful Report

Posted 6 years ago

Hey, I'm sorry you had problems tracking your order and that you feel this way about the quality of your items. I completely understand how you're feeling especially as this was your birthday dress. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. I'll also send you a private message, if there's anything else I can help you with just hit reply. Thanks, Dominie

Posted 6 years ago

“I just recently ordered a sweatshirt and tee shirt which I gave 4 stars due to them being a lil big when I ordered my size (medium) even tho it said they wer over sized I still should have went down a size but the clothes wer of great quality and and super nice. They came in great shape and even got here sooner than expected. I was reluctant to buy from this site bcuz of the reviews but honestly I seem to can’t trust reviews very much so I think you should go by your own intuition and not let ppl scare you away. There is so much fake reviews out there you have to see for yourself. I think PLT is awesome and will be shopping here again”

Helpful Report

Posted 6 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 6 years ago

“Refunded straight away Great delivery Good service Some clothes hit 'n' miss depending in the material Good sales Good staff”

Helpful Report

Posted 6 years ago

Hey Nicky, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 6 years ago

“Great customer service . The lady Jaida was so lovely and nice .”

Helpful Report

Posted 6 years ago

Hey! Thanks so much for your positive feedback, that’s great to hear. So happy Jaida helped you out! Have an amazing day and come back again soon. Dominie

Posted 6 years ago

“Order came on time, and the clothes fit great. You guys have never failed me.”

Helpful Report

Posted 6 years ago

Hey Kyrsten, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Have an amazing day! Dominie

Posted 6 years ago

“I had an amazing start with this site. I started with one pair of faux leather leggins and went from there. I ordered 3 pair of leggins from 3 different sites and PLT's were the best by far. The others were 3 times more expensive and very poor quality compared to PLT. I sent the others back. From there I ordered 7 more items from PLT. Loved every item. The quality and fit was dead one, based on their size charts. The shipments came quickly & packaging is great. I highly recommend this site and will make many more purchases.”

Helpful Report

Posted 6 years ago

Hey Elizabeth, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 6 years ago

“My item said it was delivered and it was not. Upon the “missed” arrival it wasn’t left in the property office. Therefore tracking the item has been very difficult.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear you haven't received your order yet and you've had problems tracking your parcel. I want to get this looked into straight away but I haven't been able to locate your account with the information provided. I'll send you a private message, can you please reply with your full name, order number and email linked to your PLT account and I'll look into this straight away, Speak soon, Dominie

Posted 6 years ago

“Perfect amazing coat amazing quality great service”

Helpful Report

Posted 6 years ago

Hey! Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews