PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 3 dresses and a pair of heels. The heel broke off my shoes the first day wearing them and only one of the dresses fit and looks good if I wear it backwards?!?! Waste of money, will not shop here again.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear the heels broken on your shoe after 1 wear and the dresses are unsuitable, I completely understand how you must be feeling and I want to get this resolved straight away. I need a little more information to be able to resolve this for you so I've sent you an email to the one linked to your PLT account. Look forward to your reply and getting this resolved. Speak soon, Dominie

Posted 6 years ago

“My order hasn't arrived yet and it has been five days since the day it was supposed be delivered. I sent an email to ask for help and I got no response. I will never shop here again!”

Helpful Report

Posted 6 years ago

Hi Carlota, I'm sorry to hear your order hasn't landed with you yet and that you haven't received a reply back to your email, I completely understand how disappointed you must be feeling and I want to get this sorted straight away for you. I've had a look into your delivery and there's been no further movement since the 16th September, due to the timescale I've had to confirm your parcel as lost. I'll send you a private message so I can discuss this further, Thank you, Dominie

Posted 6 years ago

“Ordered a Halloween costume about a week ago, after ordering the screen took me back to the main screen without giving me a confirmation number or telling me “thanks for ordering” so I thought my phone glitched and went back to order it again. Turned out it has went through and I ended up buying 2 costumes over $100. Tried to cancel 2nd order and there’s no customer service number to call. Also didn’t let me type in my correct apartment number when ordering so it was sent wrong and is being sent back. Still no customer service number to call so I’m basically at a loss on what to do.”

Helpful Report

Posted 6 years ago

Hi Amber, I'm sorry to hear you had problems placing your order which resulted in this going through twice and that you haven't been able to get hold of customer service. I've had a look into your account and I've located both orders, due to the apartment number being missing from your address the courier has had to return both parcels back to our Warehouse. I'll send you a private message with more details on your orders and refunds. Speak soon, Dominie

Posted 6 years ago

“The clothes were great, shipping was fast, costumer service was super helpful when I had to return a couple items (they were too big) and the amount for the return was refunded quite fast. Very happy, will order again!”

Helpful Report

Posted 6 years ago

Hey Mariana, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 6 years ago

“The pants I purchased was huge and I can’t even return them cause the tags came off & someone from the company sent me wet leggings link so I can purchase leggings since the one I got was too big 🙄🤦🏻‍♀️”

Helpful Report

Posted 6 years ago

Hi Crystal, I'm sorry to hear the sizing isn't right and that the tags have fallen off, don't worry we will happily accept these back for a refund. I'll send you a private message with more details on how to return so we can get this sorted for you, Speak soon, Dominie

Posted 6 years ago

“It was my first time shopping and I had no issues. The discount was a great plus. The clothes fit well, they arrived on time and the quality is great. Can’t wait to actually wear my beautiful dress.”

Helpful Report

Posted 6 years ago

Hey! Loving your positive feedback. We know you’ll look next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 6 years ago

“Paid next day delivery 4th day In still no parcel -delivery lied saying they tried to deliver no note and I was in all day!!! Now company saying no tracking is showing”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear your order wasn't delivered on time. I've checked this out for you and I can see your parcel was held up by the couriers on the 29th September, no attempt was made and I'm sorry you've been advised this. I can see the driver then successfully delivered your parcel on the 2nd October. I'll also send you a private message, if you need anything else just hit reply or send a message over to our customer service team either through email or social media. Thank you, Dominie

Posted 6 years ago

“The quality of my clothes are amazing and I received my items right on time. I have been ordering from pretty little things for about a year and I have always been happy!!”

Helpful Report

Posted 6 years ago

Hey Jennifer, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes! Have an amazing day. Dominie

Posted 6 years ago

“This was my first time shopping here an I loved it. I got my dress a week early than expected and it’s fits my shape perfectly.”

Helpful Report

Posted 6 years ago

Hey! Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 6 years ago

“I love their dresses, everything comes in at a good time and always fits well.Totally recomendable, i have bought from this Website three times already.”

Helpful Report

Posted 6 years ago

Hey! Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 6 years ago

“Delivery came on time. Quality of clothing was awful. Ordered the plt range tracksuit bottoms that were like something off a cheap market. Put my hands in the pocket to holes where i could feel my legs and if I put something in the pocket it would fall straight down the trousers ! Also ordered 2 T-shirts the same but different colours same size. Ones huge ones not ?! Boohoo is so much better quality and priced better!”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear you're not happy with the quality of your items and that the joggers you received had holes in the pockets, I completely understand how you must be feeling and I want to get this sorted straight away for you. I need a little more information on the joggers so I've sent you an email to the one linked to your PLT account, please can you reply to this with a picture showing the fault? For the other items in your order, I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. I'll also send you a private message, if there's anything else I can help you with please hit reply or send a message over to our customer service team either through email or social media. Thank you, Dominie

Posted 6 years ago

“Positive: The items arrived in no time. Negatives: The biker shorts are made of thin cotton material. They are material is very transparent and I can’t wear them out. You can see straight through them. Cheaper to keep them instead of paying shipping return fee. Don’t order unless you don’t mind showing it all. Dark underwear can still be seen. 🙁”

Helpful Report

Posted 6 years ago

Hey, I'm sorry you feel this way about the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“My order delivered early, always a plus! I was worried the quality of the material would be cheap, considering I've never ordered from this site, but the dress was perfect! I will be wearing it to a wedding and it looks amazing.”

Helpful Report

Posted 6 years ago

Hey! Loving your positive feedback. We know you’ll look next level in your new look. Come shop with us again soon. Have an amazing day and a fab time at the wedding! Dominie

Posted 6 years ago

“Terrible customer service. There's no phone number to call. when you talk to someone through WhatsUp app It"ll take every 30 minutes to for them to reply you. I'm extremely disappointed with the service. My issues are not results yet. I don't understand why they will refund you the money without refund you the sales tax you paid for!!! I"ve returned more than one order in the same parcel and this will take them 1 month for them to refund my money. it was a mess situation. I talk to a PLT online chat agent who named Umar He acknowledge me that it is OK to do it that way. so i did it and sent it back in one parcel. after i sent it and then when I speak to the agent from WhatsApp they made big deal about it. They're so not organized. So The agent who helped me today names are -Mavie, Robyn im not happy with their service. take them every 30 mins to answer one question. this is just terrible. I just ask them to give me a number to call and they just disappeared and that was 20 minutes ago.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear you're having problems with your returns and that this is taken so long to be resolved for you. I've sent you an email to the one linked to your PLT account with a breakdown of your refund, it goes into more detail on the prices paid and amount of tax. I'll also send you a private message, if you need anything in the meantime just hit reply or send a message over to our customer service team through email or social media. Thank you, Dominie

Posted 6 years ago

“I don't order from anywhere else!”

Helpful Report

Posted 6 years ago

Hey Tenisha, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do! Have an amazing day, Dominie

Posted 6 years ago

“I heard many good things on youtube and instagram about PLT and I finally had some money to buy a few things. I got blue corduroy pants that looked REALLY cute on the site and I'm pretty sure I put my correct size but when it came they were like 2/3 sizes bigger than what I am and they weren't as cute in person like in the picture. Second, I got plain white mom(?) jeans and I was also really excited for those but they sent me a bigger size. Really frustrating at this point. I got a plain white long sleeve; it's cute but really see through 😩😩. And lastly, i got a cropped black jacket and thats the only item that came in perfectly.”

Helpful Report

Posted 6 years ago

Hi Jocelyn, I'm sorry to hear you're not happy with your recent purchase especially as you were really looking forward to receiving your items and that you had problems with the sizing and quality. I completely understand how frustrating this must be and I want to get this looked into straight away. As we're a UK based company all our items are labelled with the UK size. Both pairs of jeans were ordered in a US size 10 when they arrived they will have been labelled with a size 14 as this is the UK equivalent. I'll add the size guide below for you: https://www.prettylittlething.us/size-guide I can see both of these have been received and refunded and the monies will be back in your account by the 10th October. I'll also send you a private message, if there's anything else I can help you with please hit reply or send a message to our Customer Service Team through email or social media. Thank you, Dominie

Posted 6 years ago

“Its a secure and safety site. The costumer service are being very helpful and understanding even though you live in the UK or Sweden. I would like to also say that it would be better if you linked the main models outfits in the new letter. I do often see Lori Harvey in the news letter but I can’t find her outfits at the site.”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. I'll pass your feedback about the model outfits over to the relevant team to be looked into and to help improve our service moving forward. Have an amazing day and come back again soon. Dominie

Posted 6 years ago

“Very poor quality clothing. Sizing and fit is way off. Waste of money”

Helpful Report

Posted 6 years ago

Hey, I'm sorry you feel this way about the quality and sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. I'll also send you a private message, if there's anything else I can help you with just hit reply, Thanks, Dominie

Posted 6 years ago

“Was sent completely wrong item and had to send almost everything back because the sizes are so off. Quality is not very good but you get what you pay for. Still waiting to receive my return, it takes forever as did receiving your items.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear we've sent you the wrong item and that you're not happy with the quality and fit of your items, I completely understand why you're disappointed and I want to get this resolved straight away for you. I need a little more information on the items and also your returns tracking details so I've sent you an email to the one linked to your PLT account so I can get this sorted for you. Speak soon, Dominie

Posted 6 years ago

“Loved my shirt . My only issue was that I ordered a small and received a medium. I was still able to fit the medium shirt so it wasn’t a huge issue.”

Helpful Report

Posted 6 years ago

Hi Shanda, Thanks so much for your review! I'm sorry to hear the wrong size was sent but happy that you managed to make this work. If you need any help with anything just send a message over to our Customer Service Team either through email or social media and we'll be happy to help. Have an amazing day! Dominie

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews